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Chipotle Whitehall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2312 Whitehall Park Dr, Charlotte, NC 28273
Phone: (704) 504-0373
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill: Mexican Food – Restaurant & Catering
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
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Reviews
Nishanth G
I ordered 2 salad bowls (veggie and chicken) at whitehall (steele creek) location. It was missing 70% of the items choosen and it was extremely bad. It missed cheese, sour cream, beans, corn, salsa, spinach everything. It only contained rice, chicken and fajita veggies. Had to throw away since it was so disappointing and lot my appetite. Rice was almost not edible at all, it was very hard and just half cooked. Extremely disappointed since this is the 2nd time its happening to me from this location within a few weeks.
… moreGarrett Guthrie
To Chipotle Corporate Support and Management,
I am writing to formally express my disappointment regarding a highly distressing experience I had at one of your locations (2312 Whitehall Park) on 2/25/26. My intent was simply to rectify an error after placing an order to the incorrect location; however, the lack of professionalism I encountered was unacceptable.
The primary issues were as follows:
• Service & Support Failures: Both the digital support (Pepper) and the initial phone agents were unable to provide a resolution. Furthermore, upon arriving at the store, the majority of the staff were dismissive and unwilling to assist with my request.
• Hostile Interactions: While attempting to explain the situation to one of the counter employees, a minor physical accident occurred where I inadvertently spat while speaking quickly. Rather than maintaining a professional demeanor, the employee became visibly aggressive and hostile. This reaction was disproportionate and created a “loose cannon” environment that made me feel unsafe and unwelcome.
• Lack of Resolution: It was only after speaking with one specific employee over the phone that I found someone empathetic enough to actually help me cancel the incorrect order.
While I appreciate the one staff member who finally assisted me, the overall experience was traumatic. A customer trying to resolve a simple ordering error should not be met with hostility or a refusal to help. Due to the behavior of the male staff member behind the counter, I currently do not feel comfortable returning to this location.
I trust that you will look into the staffing and customer service standards at this branch to ensure other customers are not subjected to similar treatment.
… moreI am writing to formally express my disappointment regarding a highly distressing experience I had at one of your locations (2312 Whitehall Park) on 2/25/26. My intent was simply to rectify an error after placing an order to the incorrect location; however, the lack of professionalism I encountered was unacceptable.
The primary issues were as follows:
• Service & Support Failures: Both the digital support (Pepper) and the initial phone agents were unable to provide a resolution. Furthermore, upon arriving at the store, the majority of the staff were dismissive and unwilling to assist with my request.
• Hostile Interactions: While attempting to explain the situation to one of the counter employees, a minor physical accident occurred where I inadvertently spat while speaking quickly. Rather than maintaining a professional demeanor, the employee became visibly aggressive and hostile. This reaction was disproportionate and created a “loose cannon” environment that made me feel unsafe and unwelcome.
• Lack of Resolution: It was only after speaking with one specific employee over the phone that I found someone empathetic enough to actually help me cancel the incorrect order.
While I appreciate the one staff member who finally assisted me, the overall experience was traumatic. A customer trying to resolve a simple ordering error should not be met with hostility or a refusal to help. Due to the behavior of the male staff member behind the counter, I currently do not feel comfortable returning to this location.
I trust that you will look into the staffing and customer service standards at this branch to ensure other customers are not subjected to similar treatment.
Colin Harrington
Came here on 2/22 for lunch and they literally put no chicken in my chicken bowl…….
The rumors are true. You don’t get much protein at ALL. $12 a bowl????
UPDATE: i got food poisoning…..
… moreThe rumors are true. You don’t get much protein at ALL. $12 a bowl????
UPDATE: i got food poisoning…..
Tracy Miller
Catering Order wasn’t ready when I arrived, which was not a huge deal. When I went to set up the food for our event, I saw immediately there was not going to be enough meat or tortillas. Order for 35 people and received about 12 tortilla. I advised our team to go light on the meat, which barley got us through. I paid for 35 when we had 22 people, so that is concerning. Ordered 3 different protein and received 1 decent size container of steak and very small containers of other. Would be helpful to have sizes for quantities when ordering. Not a good experience for our office.
… moreNoelle
My bowl had HUGE chunks of onions in it, my entire bowl tasted like onions. Genuinely what is this. Thats just one of many that were in my bowl, If you wouldn’t eat this why are you serving it to other people? Please do better
… moreTorie Harris
Visited today at approximately noon. Worker gave me half of a scoop of steak. I kindly asked if I could have a little bit more steak . She caught an attitude with me and said you’re gonna pay extra. I understand it’s peak hours and they want to conserve food but that was ridiculous. Didn’t receive good service or a proper serving of food. Done with Chiptole for a while.
… moreTakira Stokes
Thank you to the exceptional customer service that this young lady gave on this evening. She went out her way to meet our expectations of a great customer experience. I wish I new her name but if she reads this post, you were the one when I asked about the veggie wait time. And without hesitation you went above and beyond in a very pleasant manner. Thank youuuuu!!! That was my friend first time and she really enjoyed her experience and was so grateful of how patient you were with her. I really thank you for that!
… moreGuinevere Narrowbrook
Loved it! The wonderful woman who made our orders was friendly and also made sure to follow regulations when we told her one of us had an allergy. She took the time to go get a fresh batch of guacamole that wasn’t cross contaminated. You don’t always see this kind of care just anywhere so this was much appreciated! She’s an angel!
… moreC H
Always out of sweet tea, never make anything correct but yet 20 bucks for a Burrito, chips, drink, and queso not worth it. Amount of chips you get now is so small. Image attached 20 bucks including a drink for this small portion . Burrito looks like JR. size
… moreMihisha Evans-Henderson
The only reason to go to this Chipotle is if the location is super convenient for you. The food is okay. The service is abysmal. It’s like you’re imposing on them because you want the food they are selling. They will ignore you until they’re ready to take your order. A lot of eye rolling and deep sighs. If you hate serving customers, maybe don’t be in customer service.
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