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Chipotle Roanoke Orange Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
Address and Contact Information
Address: 3661 Blue Hills Village Drive, Roanoke, VA 24012
Phone: (540) 904-4022
Order and Reservations
Order: Order online
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2011 Colonial Ave SW Roanoke, VA 24015 Near Colonial Ave SW & Brandon Ave SW. The Towers Shopping Center
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Reviews
Imputed Righteousness
We were not going to leave a review, but it started to bother me that the customer before me had his plate filled to the top. A buddy helping a buddy? thats fine, but be consistent. When we got home to eat the bowl, it was inept and sickly in comparison to the previous customer. (I am sure they can go back and review the camera to verify) What you see in the picture is a few pieces of chicken, some beans, some paid for guacamole and primarily rice and salsa. We have never had this experience before because the bowls were filled.
… moreav
This Chipotle was one of the worst food establishments I’ve ever been to. I was 3 people back in line and it took over 40 minutes to order and get my food and I got there around 4:30pm. There were 4 people I saw working. One at the register never helped with anything else. She would wait 10 minutes of doing nothing for the other workers to give her someone’s food so she could check the customer out, but that was it. When I got to the counter to order (1 chicken burrito bowl) there was hardly any ingredients in the bins, some were even empty so I felt like I got jipped. The workers also seemed to be in a bad mood or not engage at all. The girl at the register seemed like she couldn’t be bothered by communicating with the customers, not even during checkout. The place was also filthy. I was late getting to an event because of how long this took. I tried scarfing down my food from the parking lot. The food was completely cold and the worst part is it tasted like I had the grill scrapings in my food. How they will scrape the flat top periodically to get the grime off. It was not able to be chewed, dry even, and was completely disgusting. So I ended up throwing the entire thing away. The worst part is that I wrote in to Chipotle to tell them about my horrible experience and the reply was sorry to hear about the negative experience, not what we like to hear, give us another try. Not anything about trying to rectify the situation. Not only will I never go to this location again, it really turned me off on Chipotle altogether. If you decide to go here, good luck. May the odds be ever in your favor!
… moreLars LooperMan
Food costs!!! Insane what’s charged here relative to Willow Grove PA. No labor or food costs justifications and for poor quality product. You are better off just down the street at El Rodeo where portions are generous and food just as fresh. We ordered once and won’t be back. Lots of cheaper places either good sized portions AND just as fresh. What is it Roanoke with these insane charges?
… moreEncompass Services
I’ve dined here several times; eat in and pick up. The food is okay and usually friendly service. Not a fan of how the app wants a tip, for people performing their jobs? When I go to McDonald’s or another fast food restaurant, they’re not trying to hit the customer up for extra money for doing their job, that these companies apparently have built into their pay plan as opposed of paying their employees more. Given that it’s somewhat overpriced, focus on providing great food and service and paying your employees more. And keep the tables clean. Usually, they haven’t been wiped off after the last customers. 3
… moreEmily Flanagan
I ordered take out from here on 10-28 around 6pm.
I always check my food prior to driving off. The sour cream was pure liquid. When I went back theough the pick up window I was told that this “batch” of sour cream was watery. She tried to assure me that it was fine to eat but ended up making me a bowl without sour cream as the sour cream had a bad smell and my bowl was more like soup.
I pulled off to the side to eat my new bowl and they gave me loads of pico and corn salsa but I counted 5 pieces small pieces of carna asasda. There is no way this was the correct portion of protein.
As customers we pay alot of money for this food. It’s not that hard to make it the right way considering how much it is. Your staff needs to be trained to take accountability when the order is not edible or correct . It’s not my fault they gave me watery sour cream, so why punish me and cheat me out of the portion of protein when I’m not the one in the wrong?
I’m 100% sure that the workers there wouldn’t want to eat pure liquid sour cream. It’s really not that hard to put effort into your job.
… moreI always check my food prior to driving off. The sour cream was pure liquid. When I went back theough the pick up window I was told that this “batch” of sour cream was watery. She tried to assure me that it was fine to eat but ended up making me a bowl without sour cream as the sour cream had a bad smell and my bowl was more like soup.
I pulled off to the side to eat my new bowl and they gave me loads of pico and corn salsa but I counted 5 pieces small pieces of carna asasda. There is no way this was the correct portion of protein.
As customers we pay alot of money for this food. It’s not that hard to make it the right way considering how much it is. Your staff needs to be trained to take accountability when the order is not edible or correct . It’s not my fault they gave me watery sour cream, so why punish me and cheat me out of the portion of protein when I’m not the one in the wrong?
I’m 100% sure that the workers there wouldn’t want to eat pure liquid sour cream. It’s really not that hard to put effort into your job.
Jacob Walker
Great classic chipotle with solid portions for price. Very nice staff and freshly made toppings. Slightly more spice in the chicken at this chain location than others which was a great improvement to the bowl.
… moreAbigail
Waited in the pickup line for literally 30 minutes. It was a promised pickup of 7pm, didn’t get it until 7:30pm. All because of getting “fresh carne asada”. Got offered a single drink for while I waited. Not a refund or any major compensation. Just a drink. 30 minutes later I finally get my food and my bowl is ice cold. Absolutely ridiculous. At the very least you could’ve remade a fresh bowl with the second one. Not make one and leave it for literally 30 minutes while waiting for the other to be made.
… moreCloudy
After driving 7 hrs today this was my one stop for a meal and I ordered the sofritas burrito. I’m vegan and this is a vegan burrito but it was stuffed with chicken. When I called I got a chat bot so I had to say I left something to finally get a human and the human said it wasn’t that serious. Chipotle is disgusting and this one is particularly disgusting. The people who work here are half asleep and do not care about what they’re doing. I wouldn’t recommend it to a starving pig.
… morehope huffman
this specific location has VERY lazy workers as they for one cannot roll a burrito or take the 2 mins it takes to put ingredients onto a tortilla, so they put all the ingredients in a BOWL, and give you 4 tortillas TEN TIMES SMALLER then the burrito tortillas. this is very disappointing especially with this happening more then once and now actually being the forth time they simply didnt get correct or simply just didnt even try for their consumers. its very sad as this is their job.
… moreAshley
They didnt have forks and didn’t tell people up front. We don’t live close and have 30$ worth of food. Can’t eat a salad or steak with a spoon!!We also had plans to do other things after we ate but now have to cancel and go home to eat or risk getting sick off of food that’s been sitting for hours. This is ridiculous!!!
… more