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Chipotle Waynesboro is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
Address and Contact Information
Address: 1960 Rosser Ave, Waynesboro, VA 22980
Phone: (540) 470-6018
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Waynesboro, VA
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating …
Chipotle Mexican Grill Locations in Waynesboro
1 Chipotle Locations in Waynesboro. Chipotle Waynesboro. Open – Closes at 10:00 PM. 1960 Rosser Ave. All Chipotle Locations/; Virginia/; Waynesboro.
Chipotle Delivery – Waynesboro, VA
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Delivery. 1960 Rosser Ave Waynesboro, VA 22980. place icon. Get …
Last Updates
Reviews
D FF
Extremely Disappointed – Unsanitary Conditions and Poor Food Quality
I rarely leave negative reviews, but I feel compelled to share our experience at this Chipotle location in Waynesboro.
The Food Quality Was Unacceptable
We initially ordered through Uber Eats/Instacart but went to the store in person. When I opened my order, it looked like a soggy, slimy mess – just wet meat and salad with no structure or appeal whatsoever. The rice was undercooked, the sour cream had a watery, liquid consistency, and the presentation was completely unappetizing. When I politely asked if something could be done about it, I was simply told “that’s what it looks like.” No offer to remake it, no apology, nothing.
The Cleanliness Was Alarming
What truly shocked me was the state of the restaurant. I’m including photos because it’s hard to believe otherwise:
Every single table had food debris on it
Food covering the floors throughout the dining area
The condiment station was filthy with food scattered everywhere
Even the food preparation area behind the counter had visible food waste
There was not one clean surface available to sit and eat
As a parent with two small children, I felt genuinely uncomfortable eating there given the unsanitary conditions.
The Service Was Lacking
Not a single staff member smiled or showed any friendliness during our entire visit. While I understand everyone has difficult days, when you’re serving food to families, a basic level of customer service is expected. When I mentioned my concerns about the cleanliness and food quality, I was told they were short-staffed by two people. While I sympathize with staffing challenges, that doesn’t excuse the condition of the restaurant or the poor food quality. We were there for about 40 minutes and not one person came out and cleaned anything the entire duration no matter how dirty that place was. I did see the women congregating and chatting, but I did not see anybody cleaning.
Final Thoughts
We came in at 3 PM after traveling all day with two hungry children, and left feeling like we wasted our money. I wish we had simply walked out instead of paying. I tried to be polite and diplomatic when raising my concerns, but the dismissive response and lack of care was disappointing.
I hope management takes these concerns seriously and addresses the cleanliness and quality issues. Until then, I cannot recommend this location and will not be returning.
Also, because I ordered through Uber/Instacart chipotle didn’t even bother asking me what restaurant this was when I called up to try to resolve it through them because they said they weren’t able to handle it. And because I ordered through Uber/Instacart Uber told me they couldn’t handle it because the payment had already come out and they don’t deal with in-house restaurant issues .
Super disappointing I’m now going to have to contact my credit card
… moreI rarely leave negative reviews, but I feel compelled to share our experience at this Chipotle location in Waynesboro.
The Food Quality Was Unacceptable
We initially ordered through Uber Eats/Instacart but went to the store in person. When I opened my order, it looked like a soggy, slimy mess – just wet meat and salad with no structure or appeal whatsoever. The rice was undercooked, the sour cream had a watery, liquid consistency, and the presentation was completely unappetizing. When I politely asked if something could be done about it, I was simply told “that’s what it looks like.” No offer to remake it, no apology, nothing.
The Cleanliness Was Alarming
What truly shocked me was the state of the restaurant. I’m including photos because it’s hard to believe otherwise:
Every single table had food debris on it
Food covering the floors throughout the dining area
The condiment station was filthy with food scattered everywhere
Even the food preparation area behind the counter had visible food waste
There was not one clean surface available to sit and eat
As a parent with two small children, I felt genuinely uncomfortable eating there given the unsanitary conditions.
The Service Was Lacking
Not a single staff member smiled or showed any friendliness during our entire visit. While I understand everyone has difficult days, when you’re serving food to families, a basic level of customer service is expected. When I mentioned my concerns about the cleanliness and food quality, I was told they were short-staffed by two people. While I sympathize with staffing challenges, that doesn’t excuse the condition of the restaurant or the poor food quality. We were there for about 40 minutes and not one person came out and cleaned anything the entire duration no matter how dirty that place was. I did see the women congregating and chatting, but I did not see anybody cleaning.
Final Thoughts
We came in at 3 PM after traveling all day with two hungry children, and left feeling like we wasted our money. I wish we had simply walked out instead of paying. I tried to be polite and diplomatic when raising my concerns, but the dismissive response and lack of care was disappointing.
I hope management takes these concerns seriously and addresses the cleanliness and quality issues. Until then, I cannot recommend this location and will not be returning.
Also, because I ordered through Uber/Instacart chipotle didn’t even bother asking me what restaurant this was when I called up to try to resolve it through them because they said they weren’t able to handle it. And because I ordered through Uber/Instacart Uber told me they couldn’t handle it because the payment had already come out and they don’t deal with in-house restaurant issues .
Super disappointing I’m now going to have to contact my credit card
Brooke Whorley
⭐☆☆☆☆ — Extremely Disappointed
I normally don’t leave reviews, but this experience was beyond frustrating. I went in and ordered two sofritas tacos, a kid’s steak quesadilla, and a chicken bowl. The gentleman making my food had the ladles for each ingredient touching every single bowl in front of me — clear cross-contamination happening with everyone’s food.
The sofritas tacos were completely overstuffed and wrapped so poorly that they looked like one big, soggy mess in the foil. When I asked fo fajita veggies (it was only 6:30 p.m., and they close at 10), I was told they were out and that they weren’t making any more — which makes no sense for dinner rush hours.
The kid’s quesadilla was supposed to be steak and cheese, but there was no cheese at all — just meat. My chicken bowl had burnt chicken pieces throughout; every bite was charred.
To top it off, the staff was rude, and the restaurant wasn’t even that clean. I can usually let small issues slide, but this was ridiculous from start to finish. Definitely one of the worst Chipotle experiences I’ve had. 0/10 I will never return to this location. A WASTE of $40!
… moreI normally don’t leave reviews, but this experience was beyond frustrating. I went in and ordered two sofritas tacos, a kid’s steak quesadilla, and a chicken bowl. The gentleman making my food had the ladles for each ingredient touching every single bowl in front of me — clear cross-contamination happening with everyone’s food.
The sofritas tacos were completely overstuffed and wrapped so poorly that they looked like one big, soggy mess in the foil. When I asked fo fajita veggies (it was only 6:30 p.m., and they close at 10), I was told they were out and that they weren’t making any more — which makes no sense for dinner rush hours.
The kid’s quesadilla was supposed to be steak and cheese, but there was no cheese at all — just meat. My chicken bowl had burnt chicken pieces throughout; every bite was charred.
To top it off, the staff was rude, and the restaurant wasn’t even that clean. I can usually let small issues slide, but this was ridiculous from start to finish. Definitely one of the worst Chipotle experiences I’ve had. 0/10 I will never return to this location. A WASTE of $40!
Shayna Keagy
I have dined at this chipotle multiple times and give it mixed reviews. I have been when it is really really good, and I have been when it is really really bad. Tonight was one of those bad nights. First when we walked in we were greeted by very nice people and then that is where it all went downhill. This location always has been understaffed and the line has several of the food items missing. Tonight multiple meat options were empty causing customers to wait, no brown rice, or fajita veggies. I asked for brown rice that was given to me from the drive through line which is not a problem. I was not going to wait on veggies since the one and only cook said it was going to be many minutes for multiple different items. Sitting down to eat many of the tables were very dirty and the so was the floor. That’s when I ate my food, the rice was so crunchy it was almost uneatable and the two tortillas for my tacos were also very tough and almost over heated.
I do want to add that my family of three, one man waiting for veggies, and a man paying were the only customers so it wasn’t very busy at all. I probably would have walked out when I first went in, but my teenage daughter really had her heart set on eating there.
… moreI do want to add that my family of three, one man waiting for veggies, and a man paying were the only customers so it wasn’t very busy at all. I probably would have walked out when I first went in, but my teenage daughter really had her heart set on eating there.
Stephen T Lewis – Trucker 2 AI
Came in today for a steak and rice bowl. This is so good. Haven’t been to Chipotle in awile. Glad I cane in today. Will def be back.
BAMA TRUCKER – ROLL TIDE
… moreBAMA TRUCKER – ROLL TIDE
Crystal Brooks
This is the second time that I’ve come to this chipotle, and it has been so disgustingly dirty. The tables were not clean. I wanted to dine in, but it was too nasty. The floor had food and napkins on it. behind the counter where they serve the food there was food everywhere. The first girl That started my order was going so fast that she wasn’t even listening to what I was saying that I wanted. Needless to say it was a very poor experience. I purchased the food because the food is tasty, but I was so turned off from the conditions of the restaurant that I almost just turned around and walked out again. This is not the first time that I’ve come to this restaurant and it has been so nasty. The staff stands behind the counter and just talk while the dining room is in such disarray.
… morePOLARO C
THE WORSE I HAVE EVER EATEN AT.
People are rude not friendly both times I visited the food bins were empty where they had to scrape from the bottom of the bins. I don’t know who manages this establishment but it’s a shame that at 12:15 pm empty food bins cold food you have to take home and reheat. Hey but they don’t mind charging you $14 or more for a cold dried out burrito mess. People save your money and get a real burrito a an authentic Mexican grill.
IM DONE WITH THIS DRIED OUT WASTE OF MONEY PLACE! If zero was an option that’s my rating.
… morePeople are rude not friendly both times I visited the food bins were empty where they had to scrape from the bottom of the bins. I don’t know who manages this establishment but it’s a shame that at 12:15 pm empty food bins cold food you have to take home and reheat. Hey but they don’t mind charging you $14 or more for a cold dried out burrito mess. People save your money and get a real burrito a an authentic Mexican grill.
IM DONE WITH THIS DRIED OUT WASTE OF MONEY PLACE! If zero was an option that’s my rating.
Chris Meyerhoff
The other reviews almost scared me away, but I wouldn’t hesitate to come here! Totally fine, clean dining room when I arrived, friendly service and they were hustling for a mini dinner rush. Also one of the most stuffed/awesome quesadillas I’ve had in a long time! (I don’t do online orders so can’t speak to that but walking in and ordering was smooth and pretty quick!)
… moreRichard Zhu
I ordered 2 bowls on Door Dash and it came with many missing ingredients. Sour cream was missing, lettuce was missing and guacamole was missing. They put no effort into making our bowls. This is extremely disappointing, especially from a chain that I enjoy eating from. After this experience, I will no longer order from Chipotle.
… moreJoyce
(11/26/25) Ordered Doordash around 9:40. I understand it was close to closing but I was craving it so badly. Ordered 2 bowls, and somehow they managed to forget some stuff in every bowl. Guac and sour cream in the first bowl. Romaine lettuce in the second bowl. I get it that the night staffs might be closing up, but i doubt it’s that hard to go in your fridge and grab a few of these things. I work in the restaurant field, I know these aren’t difficult tasks. Do better.
… moreAngel Brown
This my first time ever leaving a comment because ever single time I come or I get my food it’s trash , starting from the customer service to the food ! Unwelcoming & never have any ingredients , not cooked correctly or something . I moved out here 5 months ago and everytime I come they always say they don’t have this or don’t have that without offering to make it or anything . I absolutely love chipotle since a kid and this the first time I moved to an area where the chipotle taste so nasty . They always out of salad dressing at this point don’t even sale it . I’m currently waiting on my DoorDash order now hoping it will be better each time and I’m always disappointed , my dash already how rude & unfriendlandy they was to him ! * 1st review in my life *
This my first time coming to the reviews and it makes total sense , I’m not the only one !
… moreThis my first time coming to the reviews and it makes total sense , I’m not the only one !