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Chipotle Pantops is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
Address and Contact Information
Address: 2040 Abbey Rd, Charlottesville, VA 22911
Phone: (434) 984-1512
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Clarke Peacock, III
Chipotle is not like it used to be. This place is a mess. The protein selections were poor at best. The regular chicken was fresh. The rest looked horrible. The lady that helped us was clearly not happy with her job. Portions were slight. The place is a mess all over. I expect better.
… moreMariah Burton
This location never gives you a decent amount of food.. Each time you ask them to give you a bit more chicken, rice, etc. They always tell you “If I give you more, there will be an additional charge.” Or they would have an attitude about it. I am not going back to this location if I am not getting high quality food and getting bad customer service… They do not mind raising their prices up but don’t want to give a decent amount of food. Plus they NEVER cook their rice all the way either lol. I will take my hard working money elsewhere.
… moreSteven W Henshaw II
I’ve tried to give this location grace. Considering this is not the first time that I’ve had this poor experience, I felt it to be appropriate to share on here. I usually order through the app to save time going out to pick up my lunch. I always wait until I’m notified that my order is ready to pick up. Every time I arrive, it is never on the shelves for to-go orders. It’s always behind the counter at the to-go station where online orders are being made. My experience today offered no acknowledgement other than “What can I do for you?”. I said that I was there to pick up my order. The crew member said “Well, do you see your name on a bag behind the counter?” I proceeded to step behind the counter and pick up my food. I don’t understand why there are dedicated shelves for to-go orders if they are not being utilized. It’s not efficient for people who order online to wait around the counter, considering that their orders are ready for pickup.
… moreDayanara Negron
The place is amazing, always serving fresh food straight from the pot and the cutting board. We have been here a couple of times where Katherine has taken good care of us, always serving with a side of friendliness. Whether is for lunch or dinner this is the Chipotle to go to.
… moreMark Polk
I placed an order online and the time was not correct. There is no way to fix the issue. I was unable to speak to anyone at the store. I was left on hold for 22 minutes. Absolutely will never purchase from them again.
… moreHanzer
Late nights and early mornings, I lie awake unable to sleep, thinking. Reminiscing, pondering. On our way to attend my girlfriend‘s best friend’s graduating ceremony we were starving. Unbeknownst to me we were about to embark on, not just a dining experience, but a life changing journey.
We made the stop, and upon our arrival we are immediately greeted with…well the only thing I can compare to is the quality, hard work and dedication that is embodied in the American spirit.
I remember waiting in line and watching the staff behind the counter, put forth an incredible amount of work. Specifically noting this one young lady who had in her hands in an impossibly large burrito order to which she then proceeded to wrap with such finesse. A burrito with so much content that it shouldn’t have been wrapped. In all rights this burrito should not have existed. No ordinary, man or woman could wrap such a burrito.
When it came time for our order they, blew out all expectations. The quality of the food? Incomparable. The taste? Incomprehensible. The kindness and professionalism of the staff? Uncharacteristically achievable anywhere else. The PORTIONS?!?…..I dare not even attempt to capture in words. Where other Chipotles ration meat like they’re protecting state secrets, this crew delivered with generosity and pride.
Look, I’m no perfect man. I’ve made mistakes. I’ve served my time. I will not go another day without giving credit where credit is so rightfully do. Not a damn day goes by where I don’t think about that trip, that day, that hour. Yeah they’re probably high school / college students. But they’re displaying grit Ive seen in no other Chipotle and I would argue that no other Chipotle will “ever” do such in the time to come.
May God Bless this Chipotle and May God Bless the United States of America.
TL;DR: Dope 10/10 Best chipotle ever.
… moreWe made the stop, and upon our arrival we are immediately greeted with…well the only thing I can compare to is the quality, hard work and dedication that is embodied in the American spirit.
I remember waiting in line and watching the staff behind the counter, put forth an incredible amount of work. Specifically noting this one young lady who had in her hands in an impossibly large burrito order to which she then proceeded to wrap with such finesse. A burrito with so much content that it shouldn’t have been wrapped. In all rights this burrito should not have existed. No ordinary, man or woman could wrap such a burrito.
When it came time for our order they, blew out all expectations. The quality of the food? Incomparable. The taste? Incomprehensible. The kindness and professionalism of the staff? Uncharacteristically achievable anywhere else. The PORTIONS?!?…..I dare not even attempt to capture in words. Where other Chipotles ration meat like they’re protecting state secrets, this crew delivered with generosity and pride.
Look, I’m no perfect man. I’ve made mistakes. I’ve served my time. I will not go another day without giving credit where credit is so rightfully do. Not a damn day goes by where I don’t think about that trip, that day, that hour. Yeah they’re probably high school / college students. But they’re displaying grit Ive seen in no other Chipotle and I would argue that no other Chipotle will “ever” do such in the time to come.
May God Bless this Chipotle and May God Bless the United States of America.
TL;DR: Dope 10/10 Best chipotle ever.
Daniela C
The bowl did not have enough rice on it… one side of my bowl was empty and one wasn’t. If I pay $25 I want my bowl full not empty.
… moreMe2Shelle
Went in just before 2:30 p.m. the meat pans were close to being empty the young lady scraped the bottom didn’t get a spoonful of meat when I asked her for a little more meat she indicated that would be extra even though she had not filled the spoon, she smiled & said if I add a few more that will be extra. My opinion was she was saving the meat for the next customer being they didn’t have much meat out service was horrible therefore I won’t be going back to that Chipotle.
… moreCaleb McKinney
I think the number one thing I notice here is the amount of food and trash sitting on the tables and the floor chronically. The trash cans are overflowing with trash as well. Food is average but almost always there is some ingredient missing or inadequate portion sizes when ordering online. I really can’t blame the employees though as they are obviously over-worked and chronically understaffed. Would love if management/corporate Chipotle would invest in making this restaurant better through hiring more workers. Will be skipping this Chipotle for good unless something changes.
… moreVishal Patel
So at 6.30, Chipotle app says this location is only accepting in person orders. Cool. I reach here at 7.25, and they changed their minds. “we are currently serving online orders only”. Pls order online and pls stand in this line. We’d serve your order. Really??? You order online, stand in line, and take longer than what it would take to simply serve offline. Get a lesson Chipotle. If you cannot run the location, just close it. Moe’s, are you reading all the feedback????
Update – got the order in hand at 7.56, after waiting 30 mins in the line. There were 8 people ahead of me in the line and they took 30 mins to serve 8 people. Would’ve taken 8 mins to serve in person. Gotta get your act together guys. Difficult to return to this location for now.
PS – guys at Pantops Chipotle are now seriously competing with those at Barracks in the battle of incompetence.
… moreUpdate – got the order in hand at 7.56, after waiting 30 mins in the line. There were 8 people ahead of me in the line and they took 30 mins to serve 8 people. Would’ve taken 8 mins to serve in person. Gotta get your act together guys. Difficult to return to this location for now.
PS – guys at Pantops Chipotle are now seriously competing with those at Barracks in the battle of incompetence.