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Chipotle White Oak is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 12060 Cherry Hill Rd, Silver Spring, MD 20904
Phone: (301) 586-0430
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill Delivery in Silver Spring, MD | Menu & Prices
Find a Silver Spring Chipotle Mexican Grill near you. Browse its menu, order your favorite items, and track delivery to your door. Featured items.
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Reviews
BRUNO INSTALLATIONS
Poor Customer Service and Disrespectful Treatment Toward Spanish Speaker!!!
Review:
I came to Chipotle with my wife, and the experience was very disappointing. My wife’s first language is Spanish, and her second language is English. She asked the employee, Maria Gonzalez, politely if she spoke Spanish so she could place her order more clearly and accurately. Instead of helping, Maria responded with a bad attitude and asked her “why” in an aggressive tone, which made my wife feel very uncomfortable and unwelcome.
Then, when we went to pay and asked the cashier, Kevin Martinez, for a water cup, he replied rudely, saying “no, no water cups,” and stared at us as if we had done something wrong. The overall experience felt disrespectful, and the customer service was very poor.
I also spoke to the manager on duty, Edwin, about the situation. He listened, but I still wanted to make sure this feedback reached higher management because this type of behavior should be addressed.
We come to Chipotle often, but this visit made us feel uncomfortable and unappreciated as customers. I hope management takes this seriously and provides proper training to the staff on professionalism, respect, and how to communicate with customers who may not speak perfect English. Everyone deserves to be treated with kindness and respect.
… moreReview:
I came to Chipotle with my wife, and the experience was very disappointing. My wife’s first language is Spanish, and her second language is English. She asked the employee, Maria Gonzalez, politely if she spoke Spanish so she could place her order more clearly and accurately. Instead of helping, Maria responded with a bad attitude and asked her “why” in an aggressive tone, which made my wife feel very uncomfortable and unwelcome.
Then, when we went to pay and asked the cashier, Kevin Martinez, for a water cup, he replied rudely, saying “no, no water cups,” and stared at us as if we had done something wrong. The overall experience felt disrespectful, and the customer service was very poor.
I also spoke to the manager on duty, Edwin, about the situation. He listened, but I still wanted to make sure this feedback reached higher management because this type of behavior should be addressed.
We come to Chipotle often, but this visit made us feel uncomfortable and unappreciated as customers. I hope management takes this seriously and provides proper training to the staff on professionalism, respect, and how to communicate with customers who may not speak perfect English. Everyone deserves to be treated with kindness and respect.
Rediet Alemayehu
I’m really disappointed with my recent experience at this Chipotle location. The customer service was unfriendly, and when I opened my meal, the food was not fresh at all. There was excess water in the bowl, and the ingredients tasted soggy and poorly prepared. I hadn’t eaten all day and ended up eating it only because I had no other choice, but it was honestly unpleasant. I’ve had issues at this location before, and it seems the quality and service continue to decline. I hope management addresses these concerns and improves both the food preparation and customer service.
… moreAlvaro Ortiz
Made a big order from Uber and I ask for 2 bowls with no sauces only, it was 4 bowls in total, idk who works there but they didn’t put nothing but just the beans sauce rice and meat now I know where not to make a big order, y’all need well work employees not lazy ones
… moreBelete Getachew
I had a fantastic experience dining in at Chipotle today. The moment I walked in, I was greeted with friendly smiles and quick service. The ingredients were fresh, vibrant, and full of flavor. I ordered a bowl with chicken, brown rice, fajita veggies, pico de gallo, corn salsa, and a little guacamole — every bite was delicious and perfectly seasoned.
The restaurant was clean, well-organized, and had a welcoming atmosphere. I appreciated how efficiently the staff worked while still taking the time to listen to my preferences and build my meal exactly how I wanted it. The guacamole was creamy and fresh, and the portion size was generous — definitely worth it.
Overall, Chipotle provides high-quality food, fast service, and a comfortable dine-in experience. I’ll definitely be coming back!
… moreThe restaurant was clean, well-organized, and had a welcoming atmosphere. I appreciated how efficiently the staff worked while still taking the time to listen to my preferences and build my meal exactly how I wanted it. The guacamole was creamy and fresh, and the portion size was generous — definitely worth it.
Overall, Chipotle provides high-quality food, fast service, and a comfortable dine-in experience. I’ll definitely be coming back!
Megan Stewart
Good experience! Food was good, everything was available upon ordering. Cashier could’ve been a little friendlier but good overall.
… moreMarga S
Terrible experience. I was near the shopping center when I decided to go there, oh what a bad choice I made, first of all the line was too long, and it took 20 minutes to finally order which was only one thing. My burrito was wide open for a good 5 minutes! I don’t know if they were short staff but there was only one person taking the order and another at the register. There was no utensils, napkins etc, the service line was dirty. Definitely bad management, I’m not coming back to this location.
… moreSandy’s Travels
I ordered a bowl and a chicken quesadilla and I think I got half of a bowl and I got a huge tortilla with a few cubes of chicken as a quesadilla. Awful. Extremely disappointed in chipotle.
… moreMery Portillo
08/08/2023, 3:0pm Very bad experience with the food, crew and management. I asked the worker and manager if they had fresh lettuce? Answer was this is from today .
I love lettuce but this time they have an old lettuce probably from 2 days ago.
… moreI love lettuce but this time they have an old lettuce probably from 2 days ago.
Lisanette Curbelo
Today I ordered Chipotle for delivery. The food container was smashed, and the lids were not properly closed. As a result, some of the sofritas sauce leaked out, causing the bag to tear and the napkins to become wet. I reached out directly to Chipotle, but I only received an automated message instructing me to file a claim online. I did so, but I haven’t received any response yet.
… moreRon Rossano
So I kindly walked into this restaurant location. I needed to use the restroom before I ate. It was being used so I waited patiently. After I use the bathroom I wash my hands. But the employee before me did not and how do I know this the sink was dry.
So I get in line to order my food. They having trouble with their register accepting cards. I had no idea of this. I would have not ordered. Man behind the counter asked me twice what steak I wanted. I pointed to it twice and he had problem with my hand over the glass and gave me the wrong steak anyway. So while waiting they were accepting cash only so I left. I go here a lot and I bring my son as well.
… moreSo I get in line to order my food. They having trouble with their register accepting cards. I had no idea of this. I would have not ordered. Man behind the counter asked me twice what steak I wanted. I pointed to it twice and he had problem with my hand over the glass and gave me the wrong steak anyway. So while waiting they were accepting cash only so I left. I go here a lot and I bring my son as well.