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Chipotle Burtonsville Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 15701 Old Columbia Pike, Burtonsville, MD 20866
Phone: (240) 972-2036
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Burtonsville, MD
Near Old Columbia Pike Road & Sandy Spring Road. place icon. Get Directions · (240) 972-2036 · Order Online · Order Catering · Delivery Details. Store Hours.
Chipotle Mexican Grill Locations in Burtonsville
1 Chipotle Locations in Burtonsville. Chipotle Burtonsville Crossing. Open – Closes at 10:00 PM. 15701 Old Columbia Pike. All Chipotle Locations/; Maryland/ …
Chipotle Mexican Grill in Burtonsville, MD
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Delivery. 15701 Old Columbia Pike Burtonsville, MD 20866. place …
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Reviews
Denis Lopez
I got a chicken bowl with extra steak and it hit the spot. Portions were solid, and when I asked for extra rice and corn, the crew didn’t hesitate—they were friendly and seemed happy to help. My wife had a chicken bowl too, plus we shared chips and guac, all of it was really good.
The place was clean, the team had good energy, and you could tell they actually care about the customers. Overall, just a great experience at this Chipotle.
… moreThe place was clean, the team had good energy, and you could tell they actually care about the customers. Overall, just a great experience at this Chipotle.
Jeffrey Gaona (Realty With Jeff)
I’m writing this review truly in hopes that they’ll take it into consideration and possibly change something. I love the location, I love the drive through pick up, but consistently serving the same low level quality food is really impressive. The first few times I tried giving it the benefit of the doubt because they were a new building but it’s been months and several purchases later and they’re still giving this weirdly consistently dry and hard steak. The rice is also somewhat consistently undercooked and al dente at best. It tastes a hard and powdery every now and then which makes for an awful experience after a long day. No big complaints from other elements like design and customer service (one time a guy was talking to his coworker for a bit before serving me) but at the end of the day, it’s a place people go to for food and when the foods not good
1/10 wouldn’t recommend
… more1/10 wouldn’t recommend
Jazmen Vinson
Lalani was amazing, she went above and beyond to make sure that my bowl was made with care. She even changed her gloves when one became compromised and gave the absolute best customer service. Justin was also wonderful, he made sure my that my bowl was secure and that I had all of the essentials necessary to enjoy my meal! Love this chipotle and I will continue to visit for the exceptional service and delicious bites!
… moreTiffany Mercer
My sister and I ordered separate orders from this chipotle using our separate UberEATS accounts. When we arrived to pick up our food the girl starts looking for the manager. The boy tells us they have been getting scammed by people ordering through UberEATS and our orders are not in the system. After they couldn’t get the manager the girl magically comes out and shows us 2 printed tickets with our names and orders on them. Her and the boy start to make our orders then the manager comes out of nowhere and says our orders aren’t in their system and they would not be serving us. Then the girl didn’t know where the tickets she had just shown us disappeared to. I don’t know what kind of fraud the manager is running and why the workers all of a sudden got mute but someone needs to investigate this store. We contacted UberEATS and cancelled our orders but just in case they are running a scam I want everyone to know. I wouldn’t trust this place as long as that manager works here.
… moreBrian Wood
The drive through is convenient for online pickups with their app. Everything was packed nicely and was generously portioned. First time going to Chipotle in years but I’ll probably start going again if its this good.
… moreRebecca Larson
As with every Chipotle I visit, the tables were all dirty. I have never seen another food service chain with such consistently dirty tables. Surely corporate trains the managers on how to manage their employees’ time. There never seems to be a shortage of employees at any Chipotle I have visited. Other fast food businesses work with fewer people and rarely have dirty dining rooms and overflowing trash cans (also a common theme at Chipotle restaurants). An easy solution would be to require each employee to wow tables, empty trash and check the floors and THEN go on break. It is also not unusual to see an employee eating in the dining room with this madness around them.
I have worked in fast food at several locations and know this company can do better.
… moreI have worked in fast food at several locations and know this company can do better.
Dee A
ALWAYS check your bag when you go through the drive thru. I paid for steak and my bowl was completely chicken. Asked for no rice and bowl was filled with rice. The order is written out when done online, so how is it that it gets completely messed up?
… moreSandy Bass
Ordered a pick up Catering order from this location. Staff was friendly, food was ready at my pick up time and they walked all my boxes out to my car for me. If you are having a gathering or party at your house I highly suggest using the catering option. Great pricing, food was hot and everyone at the party loved it.
… moreTee
I am a frequent Chipotle customer, and this experience left me feeling disrespected, embarrassed, and discriminated against.
I ordered a bowl and attempted to pay with cash, but the cashier refused to accept my payment because one of my bills had a small rip. When I asked why, she did not provide an explanation and instead told me I needed to use a card. When I requested to speak with a manager, she claimed that she herself was the manager but refused to provide her name when I asked.
At that point, I prepared to pay with Apple Pay and picked up my bag to confirm that I had my salad dressing and water cup. The cashier then snatched the bag out of my hand in front of staff and other customers and walked away toward the kitchen. When I asked why she did this, she accused me of “trying to steal” my food. This accusation was completely false, unfounded, and humiliating.
She further stated that she would only remake my bowl if I paid first, otherwise she would call the police. This is contrary to Chipotle’s usual process of ordering before payment, and her hostility was shocking. The entire situation escalated in a very unprofessional manner, with her refusing to give her name or a business card.
As an African American customer, I strongly feel that her behavior and accusation were racially biased and discriminatory. This was not only unprofessional, but it left me feeling targeted and extremely uncomfortable at what is supposed to be my neighborhood Chipotle.
This entire interaction was witnessed by staff and customers, and I have it recorded on video. I am certain the store’s security cameras also captured what occurred at the register.
Given the seriousness of this incident, I respectfully request a follow-up to discuss this matter further. If helpful, I am willing to provide the video evidence I recorded. I would also like to know what corrective actions will be taken to ensure no customer is treated this way again.
Thank you for your time and attention to this matter. I look forward to your prompt response.
… moreI ordered a bowl and attempted to pay with cash, but the cashier refused to accept my payment because one of my bills had a small rip. When I asked why, she did not provide an explanation and instead told me I needed to use a card. When I requested to speak with a manager, she claimed that she herself was the manager but refused to provide her name when I asked.
At that point, I prepared to pay with Apple Pay and picked up my bag to confirm that I had my salad dressing and water cup. The cashier then snatched the bag out of my hand in front of staff and other customers and walked away toward the kitchen. When I asked why she did this, she accused me of “trying to steal” my food. This accusation was completely false, unfounded, and humiliating.
She further stated that she would only remake my bowl if I paid first, otherwise she would call the police. This is contrary to Chipotle’s usual process of ordering before payment, and her hostility was shocking. The entire situation escalated in a very unprofessional manner, with her refusing to give her name or a business card.
As an African American customer, I strongly feel that her behavior and accusation were racially biased and discriminatory. This was not only unprofessional, but it left me feeling targeted and extremely uncomfortable at what is supposed to be my neighborhood Chipotle.
This entire interaction was witnessed by staff and customers, and I have it recorded on video. I am certain the store’s security cameras also captured what occurred at the register.
Given the seriousness of this incident, I respectfully request a follow-up to discuss this matter further. If helpful, I am willing to provide the video evidence I recorded. I would also like to know what corrective actions will be taken to ensure no customer is treated this way again.
Thank you for your time and attention to this matter. I look forward to your prompt response.
Beb
Do not visit this location. I ordered and prepaid on Uber Eats but when I arrived, the manager said that they don’t service Uber Eats orders because he thinks they’re spam. Thankfully, I was able to get a refund from Uber, but I think it’s very unprofessional to refuse service to people who have already paid for their meal. I am very disappointed with my experience today.
… more