

Chipotle Milford DE is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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Chipotle Mexican Grill in Milford, DE
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Reviews
One of the joys of burritos is the fact that you can eat it mostly neatly. Not this one.
Real bummer.
when I reached out complaining to corporate and asking for a credit to my account, they refused.
After weeks of communicating with one person at corporate, they refuse to credit my salad. The first response was an apology. Oct 23. I again asked for a credit. LHenson from chipotle then responsed a month later on Nov 20 offering a free drink that I had to use within 30 days. I drink tap water. I don’t drink anythign else. I then asked again for a credit(third request). On Nov 23, they responded with an offer of buy one meal get one free that had to be used in 30 days. This is by my work office, where I only buy one meal for myself. I again asked for a credit instead. (it would cost them the SAME amount of money without me having to buy a second meal that I did not need). LHenson again declined and said they could only offer me buy one get one.
What has happened to chipotle customer service? I have spent thousands of dollars over the years at Chipotles all over. This meal of lettuce and chicken holds a cost of goods of probably about $2.50. I already paid 10 for it, which they would still make a profit of.
This was all through the chipotle app. not door dash or anything else. Chipotle received all of this money.
Why was this not a simple fix in the first 24 hours of just crediting me an order that was not made correctly and I could not eat. Such a disappointment and it’s not even the money at this point, it is the principle of how I was treated by LHenson at Chipotle corporate complaint department.