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Chipotle Watertown_NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Watertown, NY
1290 Arsenal St Watertown, NY 13601. Near Arsenal St & Western Blvd. place icon. Get Directions · (315) 786-2813 · Order Online · Order Catering.
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Reviews
gabe63atw
I came in around 9:30 and they had good product still available. I had a bowl with great proportions. The chips tho were amazing fresh salty with a hint of lime a couldn’t ask for a better late night dinner. Wish I knew the names of these employees great job keeping product good so close to close really enjoyed it!
… moreGabe Aderholdt
Bowls are way too portioned. Half a scoop of meat wouldn’t even fill up a baby. Gonna use the chips to fill myself up now. Waste of $40
… moreCourtney Franklin
We stopped into the Chipotle on Arsenal Street in Watertown right at shift change—never the easiest time for any restaurant—but the team handled it impressively well. Kristen was holding down the line by herself, with one team member on the grill and another at the register, while additional staff were focused on online and drive-through orders in the back.
Even with the transition happening, everyone we interacted with was professional, efficient, and kept things moving smoothly. The only disappointment was that the grilled veggies weren’t ready when we ordered—those are usually a highlight of my salad. But the team made up for it by bringing fresh veggies out to our table as soon as they were ready, which was a much-appreciated touch.
Overall, solid service, good food, and a team that clearly takes pride in keeping things running even during busier moments.
… moreEven with the transition happening, everyone we interacted with was professional, efficient, and kept things moving smoothly. The only disappointment was that the grilled veggies weren’t ready when we ordered—those are usually a highlight of my salad. But the team made up for it by bringing fresh veggies out to our table as soon as they were ready, which was a much-appreciated touch.
Overall, solid service, good food, and a team that clearly takes pride in keeping things running even during busier moments.
Steve Smith
I go to this location fairly often and it is alllllllllways extremely slow. It’s always understaffed and the staff that is there seems to always be doing something other than helping the actual customers. Last visit was ever worse than usual. 5 people working and somehow only one employee doing all the making of orders. Felt bad for him. Whoever manages this place has no clue what they’re doing. The food is fine but avoid the place for consistently bad service. Took me a half hour to get my one bowl with 4 people in front of me. Not going back anymore.
… moreMaría Capistrán
I arrived at this place eager to eat after a long day at work. I asked the girl if the meat was spicy because I couldn’t stand spicy food. Then she told me that guacamole wasn’t spicy. I noticed the chef changing the beans, but mixing the old ones with the new ones. This was extremely disgusting, and he fermented the new beans. Well, in the end, I threw away the food because it was all spicy. Thank God I’m not allergic, I just couldn’t stand spicy food. If you like messy food, this is your place.and don’t come with “”excuse me for the bad time, contact us www.www.www.”” because they really don’t do ANYTHING.
… moreRoger Frank
Staff on hand is extremely friendly. Although they’ve seemed to be shorthanded. Many items were unavailable due to staff shortages and no one available to resupply.
This has been the same my last three visits.
… moreThis has been the same my last three visits.
Nay Nay McDrawing
Ordered a delivery, received bag from driver sealed and untampered with. Was missing a couple items, the large chips and queso, the side of guacamole, the guacamole and queso on our bowl and burrito. I tried to call the store phone number list on google but received a “store is unavailable” message. I finally found a customer service line i could only received free sides that has to be used in 30 days. I paid $63.63 for a lackluster meal and free sides that will mostly expire before I decide to come back. Truly felt like a disappointing way to end our day.
… moreCarol Burke
Can’t understand why this place is always dirty. Slowest time of the day, garbage overflowing, counter dirty, all tabletops dirty, line with food on it, no forks, had to go back up twice for items I didnt receive. Ridiculous. Food is good. Staff is friendly. I just think they need direction from a solid manager.
… moreJared Richards
Foods always good but the inside of the restaurant is typically lacking in some cleanliness. Tables are typically not cleaned off, makes sense since they are always busy, but probably should have an employee dedicated to keeping the eating area clean.
… moreTony Swann
My Barbacoa bowl was excellent tonight. I also ordered chips and queso Blanco, the chips were were a tad stale. The big disappointment with tonight’s visit was just how filthy the store was. Every single tabletop had food debris on it from previous customers. In retrospect, in spite of how good my entree was, I should have requested a refund and eaten elsewhere. I’m in town for three more weeks so plenty of time for a second visit. I’ll give this location another try and hopefully be able provide a more positive review.
… more