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Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Sunday | 10:45 AM–11 PM |
| Monday | 10:45 AM–11 PM |
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
Address and Contact Information
Address: 4815 Commercial Dr #200, New Hartford, NY 13413
Phone: (315) 736-2467
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in New Hartford, NY
About Chipotle Mexican Grill. 4815 Commercial Dr New Hartford, NY 13413. Chipotle is a fast-casual restaurant chain known for its customizable menu featuring …
Chipotle Mexican Grill Locations in New Hartford
1 Chipotle Locations in New Hartford. Chipotle New Hartford. Open – Closes at 11:00 PM. 4815 Commercial Dr. All Chipotle Locations/; New York/; New Hartford.
Chipotle Mexican Grill in New Hartford, NY
Browse all Chipotle Mexican Grill restaurants in the United States to enjoy … Chipotle Delivery. 4815 Commercial Dr New Hartford, NY 13413. place icon.
Last Updates
Reviews
Jhor M
Not sure who the ownership is here but probably not a good thing when people walk in over an hour before closing and the staff has a nasty attitude and complaining that they do not want to be at work. Almost every single thing looked unsanitary and gross. The staff are unpleasant (that’s the kindest way to put it). They clearly do not want to work either at the establishment or the company as a whole and that….should be a red flag all around. Corporate – this location should be addressed and most likely retrained. Franchisee – you have a problem on your hands. Please see pictures attached.
… moreMelissa H
All tables were dirty. Staff unfriendly.
When I asked for Queso on the burrito we only received maybe a teaspoon full. For the extra cost it should have been more. The burrito was very small and messy. Not placed together very well. The chicken bowl was ok. The top was placed on sloppy and the toppings were squished into the lid.
Bathroom was disgusting. Smelled terrible. Opened the door and immediately turned around. Overall not a very good experience.
… moreWhen I asked for Queso on the burrito we only received maybe a teaspoon full. For the extra cost it should have been more. The burrito was very small and messy. Not placed together very well. The chicken bowl was ok. The top was placed on sloppy and the toppings were squished into the lid.
Bathroom was disgusting. Smelled terrible. Opened the door and immediately turned around. Overall not a very good experience.
Al
There is nothing I enjoy more than working a 13 hour shift only to come here at 8pm and see “online orders only due to short staffing,” meanwhile I can see at least 6 workers. This place is invariably understaffed and unreliable. How can this be acceptable service? Nobody has time to wait in the parking lot while you tip toe through a clunky app in hopes that your order is filled within the hour, especially when you have to be at work in less than 9 hours.
… moreStephen Goodchild
The food is great!… Preorder line is longer than the order line and both out the door every night. Been in line for over 30 minutes and still haven’t ordered…. If you don’t have anything to do with your life, and you’re looking for a way to kill about 45 to 50 minutes! This is your place!
… moreCarving Cars
If you are planning on ordering online please don’t! Got my online order and there’s literally less than half a bowl of food. There’s 6 pieces of chicken a few pieces of lettuce and half a spoon of rice. Almost feels like they are trying to pull a joke on someone.
Chipotle please review the cameras and fire this employee, ordered placed on May 9 2025 around 3pm.
Thank you
… moreChipotle please review the cameras and fire this employee, ordered placed on May 9 2025 around 3pm.
Thank you
Linda M
Food was good. Chips are the best. The restaurant was dirty! None of the tables had been wiped off there was food all over the floor. The 2 crash cans were overflowing with garbage. The soda station was a mess. Garbage all over. Only one person is working the counter at 3:00 p.m. in the afternoon and the line was to the door took forever to get food.
… moreAlynn Trendowski
Food was awesome.
Most of the staff cooking and preparing orders were super friendly.
ONE cashier/mgr? was snarky regarding currency offered for change. While I understand we are no longer minting copper pennies they are still in circulation and there is no reason to Short change your customer! You should always round into the customer’s favor!
… moreMost of the staff cooking and preparing orders were super friendly.
ONE cashier/mgr? was snarky regarding currency offered for change. While I understand we are no longer minting copper pennies they are still in circulation and there is no reason to Short change your customer! You should always round into the customer’s favor!
Ashley Carrasco
I went to this Chipotle at 9:45 PM, and according to their posted hours, they close at 11:00 PM. When I arrived, the employees immediately gave me rude looks and told me they were closed. They claimed there was a sign saying so, but there was no sign anywhere.
What made it worse is that all the food was still out and available, yet they refused to serve me. I was trying to buy food for my friend, who is pregnant and craving Chipotle, and this situation was extremely frustrating and disappointing.
On top of that, the employees had a very bad attitude. One of them spoke to me rudely, and they were arguing among themselves while talking badly to me, which felt very unprofessional and disrespectful.
Overall, this was a very poor experience. If the store is going to close early, that should be clearly communicated. Customer service like this is unacceptable. I had to drive 15 minutes there under a snow storm just for that crave and in the right time.
… moreWhat made it worse is that all the food was still out and available, yet they refused to serve me. I was trying to buy food for my friend, who is pregnant and craving Chipotle, and this situation was extremely frustrating and disappointing.
On top of that, the employees had a very bad attitude. One of them spoke to me rudely, and they were arguing among themselves while talking badly to me, which felt very unprofessional and disrespectful.
Overall, this was a very poor experience. If the store is going to close early, that should be clearly communicated. Customer service like this is unacceptable. I had to drive 15 minutes there under a snow storm just for that crave and in the right time.
Bda C
If I wanted to wait over an hour for my food (mobile order), I would have just gone to an actual restaurant. Also, don’t go here before a movie, it’ll make you miss it (because apparently you can’t cancel your order when it’s way past due).
Edit:
Still over 50 minutes since it’s ready time. Just go to Moe’s
… moreEdit:
Still over 50 minutes since it’s ready time. Just go to Moe’s
Oscar J
Ingredients are always fresh. Do not go on Friday evenings, it is always packed and the wait will be very long.
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