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Chipotle Lake Success is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 2335 New Hyde Park Rd Ste 2329, New Hyde Park, NY 11040
Phone: (516) 673-9630
Menu Photos
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in New Hyde Park, NY
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Chipotle Mexican Grill in New Hyde Park, NY
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Chipotle Mexican Grill Locations in New Hyde Park
1 Chipotle Locations in New Hyde Park. Chipotle Lake Success. Open – Closes at 11:00 PM. 2335 New Hyde Park Rd. All Chipotle Locations/; New York/; New Hyde …
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Reviews
Veni, Vidi, Comedi
**0-Star Review: Absolute Disaster at Chipotle – Do NOT Recommend**
Visited the Chipotle location today (December 29, 2025) around 3:00 PM and had hands-down one of the worst experiences I’ve ever had at any fast-food chain. The burrito wasn’t even the worst part—it was the complete lack of basic customer service and professionalism that made it unbearable.
I watched as the heavy-set male employee (the only one working the line at that moment) assembled my burrito. By the time he was folding it, the tortilla was already tearing badly along one side. I politely pointed it out and asked if he could please rewrap it in a fresh tortilla since it was clearly falling apart before I even left the counter. His response? A flat, rude: “If you want a new one, you’ll have to go to the back of the line.”
There were easily ten people already in line behind me waiting to order. He said this with zero apology, zero attempt to fix it, and honestly zero eye contact—like I was inconveniencing him by expecting a burrito that wouldn’t disintegrate in my hands. I stood there stunned for a second, then just took it because I wasn’t about to wait another 20–30 minutes in a growing line for something that should have taken ten seconds to correct.
Got home, unwrapped what was left of it, and it was a total mess. The burrito wasn’t even properly rolled—it was basically just loosely folded, then sliced straight down the middle (why??), so everything immediately spilled out. Rice, beans, chicken, salsa, sour cream—everywhere. It was impossible to eat without making a complete disaster of my table, my hands, and my clothes. I’ve had Chipotle dozens of times and never once had a burrito this poorly made.
The staff here (at least this guy) are unprofessional, disrespectful, and clearly couldn’t care less about the people they’re supposed to be serving. No pride in the product, no basic courtesy, no willingness to fix an obvious mistake they made themselves. For the price we pay, this level of indifference is insulting.
Zero stars if I could give it. Avoid this location at all costs—especially if this particular employee is working. You’ll regret it.
… moreVisited the Chipotle location today (December 29, 2025) around 3:00 PM and had hands-down one of the worst experiences I’ve ever had at any fast-food chain. The burrito wasn’t even the worst part—it was the complete lack of basic customer service and professionalism that made it unbearable.
I watched as the heavy-set male employee (the only one working the line at that moment) assembled my burrito. By the time he was folding it, the tortilla was already tearing badly along one side. I politely pointed it out and asked if he could please rewrap it in a fresh tortilla since it was clearly falling apart before I even left the counter. His response? A flat, rude: “If you want a new one, you’ll have to go to the back of the line.”
There were easily ten people already in line behind me waiting to order. He said this with zero apology, zero attempt to fix it, and honestly zero eye contact—like I was inconveniencing him by expecting a burrito that wouldn’t disintegrate in my hands. I stood there stunned for a second, then just took it because I wasn’t about to wait another 20–30 minutes in a growing line for something that should have taken ten seconds to correct.
Got home, unwrapped what was left of it, and it was a total mess. The burrito wasn’t even properly rolled—it was basically just loosely folded, then sliced straight down the middle (why??), so everything immediately spilled out. Rice, beans, chicken, salsa, sour cream—everywhere. It was impossible to eat without making a complete disaster of my table, my hands, and my clothes. I’ve had Chipotle dozens of times and never once had a burrito this poorly made.
The staff here (at least this guy) are unprofessional, disrespectful, and clearly couldn’t care less about the people they’re supposed to be serving. No pride in the product, no basic courtesy, no willingness to fix an obvious mistake they made themselves. For the price we pay, this level of indifference is insulting.
Zero stars if I could give it. Avoid this location at all costs—especially if this particular employee is working. You’ll regret it.
Tiffany Callejas
Omg. The crew working here has an absolute mess going on with paying customers food. The food stations are ALWAYS a mess you’ll see black beans thrown on the pinto beans, other toppings floating in the other toppings dish. The station is always so messy. The employees have the worst attitudes no kind of friendliness they truly work with complete aggression slabbing the food onto the bowl closing them and sliding them across the dirty messy counter. You got employees FANNING THEMSELVES with the empty bowls about to start filling them with rice (photo for reference). They seriously need to look into this location and take action because you can’t be playing with peoples food this is just disgusting food standards and no moral.
… moreNicole Cosmas
If I could give zero stars I would. Normally a chipotle fan but this location was TERRIBLE. The employees working around 9pm on 9/14/25 were rude to everyone who came in and ignored me for almost 10 minutes after I asked for my to go order, which was already bagged and sitting behind the counter. It’s like as soon as I asked they forgot I was even there, started cleaning and restocking things, and had a really snarky reply when the one other customer there asked a question. One of my bowls was less than half full, the other had almost no meat or fajita veggies, the chips were all burnt, and the food was lukewarm at best. I don’t usually make such a fuss but rice left at unsafe temperatures causes food poisoning FAST. Just ask Kumo in Stony Brook. NEVER coming back to this location and those 2 employees at the counter deserve some kind of repercussions. And yes, this photo was taken as soon as I took off the lid.
… moreSonny Hung
Just got my order from Chipotle that my wife ordered in person.
This is a location I’ve used many times before however this was the first time I’ve had a problem with my food order.
The location is the usually Chipotle decor with nothing much but normally is minimalistic. There wasn’t many people there (not crowded) she didn’t recall if they had music playing.
We ordered two burrito bowl orders one with carne asada and the other with chicken. The service was good and the portions were also good. The one thing my wife noted was that they ran out of rice for the first bowl and had to go to the back to bring more rice in a tray. So my order’s bowl had rice from the new batch that was brought from the back. Overall all the ingredients were okay. But the white rice contain semi uncooked/hard rice so with each bite I bit into hard rice grains. What I can also say is that my brother-in-law, sister-in-law, and mother-in-law and anyone else’s orders got rice from the new tray. I asked my wife who dined in and she said her order, along with her sister’s and husband’s, and their mother’s orders had the same problem with hard rice. It was not all the rice in my bowl but I would say out of each bite I had 10 or more grains of rice that were hard which made the meal inedible.
I have to say most of the time this location doesn’t have this problem. But it has happened occasionally. This was during the evening after 5pm so I’d probably not go here later in the evening. I’ve been there during the day time afternoon 1-3pm and those times it was no problem.
*NOTE: Checked with my brother-in-law who lives close by and he stated that this has been happening lately – so it’s a consistent problem for locals by this Chipotle and not a one time occurrence… sad, because when I visit his family or am in the area I often use to go there.
… moreThis is a location I’ve used many times before however this was the first time I’ve had a problem with my food order.
The location is the usually Chipotle decor with nothing much but normally is minimalistic. There wasn’t many people there (not crowded) she didn’t recall if they had music playing.
We ordered two burrito bowl orders one with carne asada and the other with chicken. The service was good and the portions were also good. The one thing my wife noted was that they ran out of rice for the first bowl and had to go to the back to bring more rice in a tray. So my order’s bowl had rice from the new batch that was brought from the back. Overall all the ingredients were okay. But the white rice contain semi uncooked/hard rice so with each bite I bit into hard rice grains. What I can also say is that my brother-in-law, sister-in-law, and mother-in-law and anyone else’s orders got rice from the new tray. I asked my wife who dined in and she said her order, along with her sister’s and husband’s, and their mother’s orders had the same problem with hard rice. It was not all the rice in my bowl but I would say out of each bite I had 10 or more grains of rice that were hard which made the meal inedible.
I have to say most of the time this location doesn’t have this problem. But it has happened occasionally. This was during the evening after 5pm so I’d probably not go here later in the evening. I’ve been there during the day time afternoon 1-3pm and those times it was no problem.
*NOTE: Checked with my brother-in-law who lives close by and he stated that this has been happening lately – so it’s a consistent problem for locals by this Chipotle and not a one time occurrence… sad, because when I visit his family or am in the area I often use to go there.
Angela Mascarenas
I just went to this location and several of the ingredients ran out for the night: tomatoes, corn, lettuce and more. After I complained they still charged me full price. It was only 8pm and they close at 11pm.
In hindsight, I should have just walked out.
They didn’t offer any discounts.
… moreIn hindsight, I should have just walked out.
They didn’t offer any discounts.
Anne La
The meat serving sizes are better here. Friendly staff that speaks English. They even gave us half of spoon of beef and half of chicken. I ordered a vegetarian burrito; I just wish that there was more stuff I can put in it. Management should consider to only put chopped red onions, which already exists in the menu but it has tomato. Boiled beets would be a great healthy addition to the menu. Many people can’t have seeds, vegetable peel or corn due to diverticulitis which about 50% of people have. Also, some people can’t eat tomato due to acid reflux. Management should also consider hot sauce with no seeds in it. It is annoying to keep adding the hot sauce to your burrito, after every bite. So annoying! Or at least allow the workers to have access to the hot sauce bottles you have near the drinking beverages station. Lime and lemon wedges would be great.
… moreAsif
Poorly managed location. Consistently running out of ingredients. Noting it as it has happens very frequently. Sometimes several hours before closing time. A competent manager would research data to adjust to demand of the location.
Worst of all, they will ALWAYS inform you of the missing ingredients AFTER they start making your meal. And then act offended when you cancel your order midway through.
Either put up a sign of a missing ingredient at at the begining of the line or train your staff to inform customers before ordering.
… moreWorst of all, they will ALWAYS inform you of the missing ingredients AFTER they start making your meal. And then act offended when you cancel your order midway through.
Either put up a sign of a missing ingredient at at the begining of the line or train your staff to inform customers before ordering.
raji kaur
I ordered a bowl and the portions were very little. This was not my first time and my bowls are usually overcharged and i do not recommend this chipotle area.
… morejenny
lady started putting stuff i didn’t ask for and charged for guac. she ignored me when i asked for sauce three different times. closed my bowl before i finished ordering. awful service.
… moreJIGAR DOSHI
We ordered at this place almost after a year due prior disappointment and I guess the place is still a disappointment. I ordered online vegetarian food but I guess it’s hard to understand instructions as the food had no veg in it and can’t believe how this place does not respect customers choices and also really sad that throwing away food as it’s against my religion. I would recommend all my friends and family to not visit this place.
… more