Shaina Benjamin
As much as I love the food I remember why I don’t come here as much. Having 8 people behind the counter 7:30 on a Monday night with no line/wait and not one person can wipe off the tables, fill the napkins or even address the over pouring ice machine (with tiles I might add). It’s wild. I had to take pics because it’s beyond belief. When I asked if someone could come and do something they were silent and handed me napkins. I watched three staffers come and get drinks for themselves but not deal with the nastiness. Do better, please. I dog
… morejaison vittini
I ordered food from uber eats from this store, and I didn’t order this they missing lettece and salsas, my food came like if they were shaking it everything mix and was not served perfectly and neat and they even put less queso than ir normally, absolutely a MESS!!!
… moreRover Elite
Very disappointing experience at this Chipotle. The portions were extremely small. I paid extra for double chicken, and even after double-checking, the amount wasn’t even close to a normal single serving. They use a very flat, spatula-like scoop instead of a proper scoop, which makes it easy to serve much less chicken.
The atmosphere was just as bad. Tables were dirty, the area around the utensils was messy, and there was food everywhere. It felt unhygienic and poorly maintained.
On top of that, the food tasted bad overall, which is very different from what I’m used to. This location is nothing like New York City Chipotle locations, where portions, cleanliness, and food quality are consistently better.
Overall, this was a frustrating experience and not worth the money.
… moreJessie Ventura
This location is consistently dirty, making it uncomfortable to eat inside.
Having worked in a fast-food restaurant myself, I know it’s standard practice to check and clean the lobby every 10 minutes. But the employees here never seem to clean the lobby, tables, or bathroom.
I hope the management reads this review and takes action, as it’s disappointing to see the same issues every time I visit.
… moreSilent Shutterz
Unfortunately, our food came with more than what we asked for. Whoever is working the kitchen needs to wear a hairnet. We shouldn’t be finding multiple pieces of hair in our food.
… moreKathryn Kempton
Food is good, people working here are slammed and trying their best but this place is a dump. My kids wanted delivery but the fees are so high I said I’d pick up. This place is really dirty. Trash and food everywhere on the floor. I’ve been to a few chipotles- NJ mostly where my son plays sooner. They are so clean usually. I don’t get why this place is so awful. I blame the customers of course but there doesn’t seem to be anyone cleaning. They have security on staff but no one to clean. There are no security guards in the NJ Chipotle’s I’ve been to.
UPDATE: someone from chipotle leaves the message below – saying please contact us for further help. They just say thanks for letting us know, sorry it’s so dirty. And I had no idea the reviews for cleanliness have been going on for a while so obviously it’s an ongoing long term issue that won’t really get resolved I less stores stop using delivery services, that is what I think is the main reason for the lack of cleaning. Not enough staff for the amount of delivery orders so cleaning is the last priority it seems.
… moreBrypamuni
The pictures say it all!! Who’s managing this establishment?! It’s the worst I’ve ever seen in any food establishment in Cross County Mall. I observed at least 6 – 8 employees behind the counter with only one employee on the serve line. The other employees including security seemed very consumed and flooded with online orders and pick ups. I guess that’s what takes precedence over maintaining cleanliness at this location. That look is definitely a reflection of management. I’m done Chipotle!
… moreDerek Amaya
Went in at 10:00 pm I did order pick up when I came my order had gotten stolen fine by my stuff happens but what rubbed me the wrong way was that the lady had said to her coworker. That I had already came in just tryin to steal an order not the case and then they were saying how they almost close and that they hate this I was in a rush to get home aswell keep in mind I got my food 10:13 still 47 min till closing disrespectful
… moreBreanna Nicholas
Seems this location has gotten worse every time I’ve come in the last few months. The place is always unkept and dirty (food prep space and dining space). Team members are unfriendly and seem not to care about getting orders right. I ordered a kids steak quesadilla and got a half filled bowl of rice and dry steak. No tortilla, no cheese LOL.. I’ll just be going to cava from now on when I’m in the area.
… moreSharlene Wilson
I like to think of myself as one of chipotle biggest customers and I have never experience anything like what I experienced last night. I order from this location and the food was absolutely disgusting, couldn’t eat my bowl. I am so disappointed because how did y’all even make that happen? To top it all off I had a piece of meat sitting at the bottom of my damn queso dip…
That was definitely the icing on the cake
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