Chipotle Mexican Grill

  3.4 – 690 reviews   • Mexican restaurant

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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 10012

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Order: Order online

chipotle.com

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Reviews

They give big portions. Very big. Docked off a point due to speed. I make online orders and I pick up when it is already done. Yet it takes a while for me to get it especially when there’s a line. I do get it though, it is very busy but when there are other employees and they are avoiding my sight… bro just pass the food
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Amanda Oliveras
The only reason I stood and ate here was because my kids were hungry and ready to eat. But when I came down and saw this pile of garbage and the SMELL that came from it… the employees should be ashamed. The pile had been there for a while, and employees walked past it to use the restroom like if this wasn’t there, with a stench. It wasn’t until my father asked an employee if it was going to be cleaned that it got done. He said the guy at the cash register had to clean it, then proceeded to go upstairs saying things under his breath. The guy did come down to clean, but it made me wonder what else is dirty and not cleaned properly. Please do better. Train these employees on time management, prioritization and HOSPITALITY. I’ve never seen this before at any chipotle. Do better.
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JacQueen Paul
I understand this location gets extremely busy, especially during lunch, and I don’t mind waiting in a long line when that’s expected. However, the checkout process here felt unnecessarily inefficient.

After finally placing my order, the employee who served me moved on to the next customer before checking me out, which created an additional delay. There was no one at the register, two people working expo, and several others handling mobile orders and cooking, yet I waited about 5 more minutes just to pay. When I asked if someone could check me out, I was told to wait, with attitude.

When I was finally checked out, I ordered a soda, which was placed on the counter by the register instead of in my bag, forcing me to grab it myself just to avoid further delay. At that point, it felt like the process was being slowed down for no reason.

Busy locations should prioritize a seamless flow, especially during lunch hours when customers are on limited breaks. Better coordination and customer service would make a big difference here.
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Shana Jacques
I’m kinda confused to why the sign says open at 10:45 and the doors are still locked. Staff in the dinning room eating while looking at me stand outside. Yeah I wouldn’t go here if they won’t stick to the schedule opening time. Not one employee came outside to say something. Joe & the Juice was delicious
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Miss Tammy
The greeter at the beginning of the line had a bad attitude. Customer service needs improvement. They couldn’t roll a burrito properly, and it fell apart, so I had to eat it like a bowl on the foil. Although the food is alright, I did like the queso with the chips. But last time the chips were definitely stale. I won’t be returning to this location.
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Melissa Rodriguez
I came here for three soft tacos. Two with their new brisket and one chicken. I know we make jokes of their portions, but typically if they skimp us, all you have to do is ask for a bit more and they do it. Today tho… I’ve never had such a small, bitiest bit of meat given, and have them be surprised and give attitude when I ask for a little more. The brisket was a 3 or 4 (I could literally count it from the counter, that’s how little it was) small pieces – I asked for more, she grabbed her spoon and dropped a single small piece of meat into the plate (she only did it on one taco). I let it go, cause I can already see she’s one of those and I hate speaking up. God forbid she spares two. She moves to the chicken, and places these tiny pieces of chicken in the tortilla. I again asked for more. She drops a tiny bit more. The plate still looks like a small portion of what should’ve been. When my plate moves to the person with the sauces and garnishes, that first girl moves to her coworkers and asks in Spanish what the portions are meant to be. One girl replies “the big spoon divided by three”… that’s crazy, is this what management is training them to do? The guy with the garnishes mutters to them that I asked for more. I was waiting to see if they were going to dare and try and charge me for double meat (I speak Spanish and understood), I would’ve left the plate right then and there. But they didn’t, so I paid and left. Also, so careless with building the plate, my middle taco got doused in sour cream, but no cheese or lettuce because the guy just threw a scoop of everything on top, and didn’t care to actually garnish each taco. This is fast food, not a restaurant, so I don’t want to drag it, but damn, I’m paying $16 for three tiny skinny tacos?

Time and time again we go to Chipotle only to be disappointed every damn time. Which is really a shame, because the food tastes good and it’s an easy, quick lunch option on a busy day.
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Emily Singh
Absolutely vile. I ordered a burrito, not a side of industrial waste. I pulled a long strip of plastic out of my mouth mid-bite which I was CHEWING ON AND CHOKED, something that easily could have choked me. That’s not a “small mistake,” that’s a complete failure of basic food safety.

It’s honestly alarming that this made it through prep, assembly, and wrapping without anyone noticing. If this is the level of care going into the food, I’m genuinely concerned about what else is being ignored behind the counter.

This wasn’t just disappointing, it was unsafe. Do better.
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Nicole Flood
Ordered food from here a few weeks ago since a friend and I were in the area, and the food was pretty good. We both got the chicken burrito bowls, with sofritas, beans, rice, guac and some other ingredients and we were not disappointed, the portions were great, the flavor was excellent too. The store was very clean and the staff were nice too.
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Vanessa Alvarez
This location honestly needs serious improvement. The food itself is great, but the service is absolutely terrible. When I was checking out, I received a code for a free bag of chips. I told the cashier, and she just stared at me and told me to scan it. After I scanned the code, she turned to her coworkers and said, “Who’s going to get the bag of chips? Because it’s not me…”
Then one coworker claimed they ran out, while the cashier insisted, “No, it’s there, you just have to grab it from the top shelf.” In the end, I never received the chips at all. When I went back to ask, the guy who helped me just shrugged and said, “I don’t know, man.”
To make matters worse, I wasn’t even given a receipt because the cashier didn’t seem to know what she was doing. Overall, this was the worst service I’ve experienced at this location.
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Geramiah Ortiz
Horrible experience, chipotle employees at this store had a nasty attitude and gave me less food after I had to ask several times for a good amount. It was going to pay more for it and then kept getting bothered. The downstairs area is filthy with overflow garbage. The don’t even bother cleaning the tables and it’s very un sanitize. I wouldn’t recommend anyone to come and eat here after the stench and bad smell. The amount I spent here was a lot and they barely gave me a good amount of food.
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