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Chipotle Gramercy Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
Tristan Liu
Absolutely horrible experience at this Chipotle. The service was bad from the moment I walked in even though there was no one ahead of me, the staff took their time and basically ignored me while I stood there ready to order. No acknowledgment, no “I’ll be right with you,” just watching them move around and put on gloves one by one like I wasn’t even there.
Checkout wasn’t any better. The cashier had a serious attitude while I was trying to pay, like I was bothering her by ordering food.
And to make it worse, I found a piece of plastic in my food. That’s not just gross, it’s a safety issue. Between the rude service and the plastic in my meal, this was easily one of the worst Chipotle visits I’ve had.
I won’t be coming back to this location, and I’d strongly suggest management takes a hard look at both food handling and customer service.
… moreCheckout wasn’t any better. The cashier had a serious attitude while I was trying to pay, like I was bothering her by ordering food.
And to make it worse, I found a piece of plastic in my food. That’s not just gross, it’s a safety issue. Between the rude service and the plastic in my meal, this was easily one of the worst Chipotle visits I’ve had.
I won’t be coming back to this location, and I’d strongly suggest management takes a hard look at both food handling and customer service.
Anonymous
My burrito looks a bit undersized to say the least. Location is nice and service is fast, but I would recommend a different location with decent serving size.
Update: Followed up with Chipotle as instructed in their reply. Received the generic response that the feedback would be shared with manager. Honestly do not believe they care and if I ever do go to a Chipotle in the future, just going to walk out if the burrito looks that dinky again.
… moreUpdate: Followed up with Chipotle as instructed in their reply. Received the generic response that the feedback would be shared with manager. Honestly do not believe they care and if I ever do go to a Chipotle in the future, just going to walk out if the burrito looks that dinky again.
G Kotsis
Picked up my order on the way to work and opened it to this. They threw everything in here to look like dogfood. Also. The bowl is empty. That empty space is about the size of my fist. How do you make a bowl so empty that it’s not even above the line. It looked like garbage and tasted like garbage. Save your money and go somewhere else.
… moreJustin Hoskins
Literally, 50% of the time they are out of half of the proteins, and one of the beans options. it’s a joke whoever runs this store. They clearly assume that whoever’s going to show up is just going to order whatever they have left because the supply available is terrible. Always. The staff is nice.
… moreV Singh
This Chipotle location is completely unprepared to handle food allergies. My 12-year-old son has severe allergies and politely asked the staff to change gloves. One employee rolled her eyes, walked away, and another refused to change gloves at all. I had to step in and ask for a manager to make his food safely.
Food allergies are not a joke — my son goes into anaphylactic shock if exposed. The careless attitude and lack of training could have had life-threatening consequences. Chipotle must train their employees to handle allergies with seriousness and respect.
… moreFood allergies are not a joke — my son goes into anaphylactic shock if exposed. The careless attitude and lack of training could have had life-threatening consequences. Chipotle must train their employees to handle allergies with seriousness and respect.
Lis W
A coworker placed a order for our office and everyone got their orders. However, one of the chicken bowls we got, mine, came without chicken. 🙁 I understand that they are busy around lunchtime but I paid for and expect to receive chicken in a chicken bowl. All I got was rice, beans and veggies. I dug around to try to find any piece of chicken, it was nonexistent.
… moreD
5/15/25 1:45 PM – I visited this Chipotle because it’s close to my college, but this was hands down the worst experience I’ve had at any Chipotle location. I ordered a bowl and one taco, but the bowl portion was ridiculously small—like they were rationing food. To top it off, I was charged for a bowl and three tacos, totaling $24!
When I brought up the issue, the cashier told me to tap my card again to generate a refund of $8. It’s been days, and I still haven’t received that refund. To make matters worse, the system wasn’t working properly, and I never received a receipt—so I have no proof of what I was actually charged for, but I do have a history of payment in my Apple Pay.
The staff couldn’t be bothered. Their attitude was as if they were forced to work unpaid, and to make things worse, they barely spoke or understood English. Communication was a nightmare.
As if that wasn’t enough, there was no working AC and zero ventilation inside. It was hot, stuffy, and uncomfortable—definitely not a place you’d want to eat in.
Avoid this location at all costs. And to whoever manages or owns this franchise: please consider hiring staff who are properly trained, can communicate clearly with customers, and actually care about basic customer service. Not everyone in the U.S. speaks Spanish. Also, fix the air conditioning and teach your employees how to treat paying customers with a minimum level of respect.
… moreWhen I brought up the issue, the cashier told me to tap my card again to generate a refund of $8. It’s been days, and I still haven’t received that refund. To make matters worse, the system wasn’t working properly, and I never received a receipt—so I have no proof of what I was actually charged for, but I do have a history of payment in my Apple Pay.
The staff couldn’t be bothered. Their attitude was as if they were forced to work unpaid, and to make things worse, they barely spoke or understood English. Communication was a nightmare.
As if that wasn’t enough, there was no working AC and zero ventilation inside. It was hot, stuffy, and uncomfortable—definitely not a place you’d want to eat in.
Avoid this location at all costs. And to whoever manages or owns this franchise: please consider hiring staff who are properly trained, can communicate clearly with customers, and actually care about basic customer service. Not everyone in the U.S. speaks Spanish. Also, fix the air conditioning and teach your employees how to treat paying customers with a minimum level of respect.
Overni M
The customer service here is great but unfortunately would NOT recommend this location. I had a to go order and when I arrived to pick it up, it was ready. I headed home and once I arrived I found a small hair in my food. I was completely disgusted and threw it in the trash. I will bot be returning.
… moreVal García
First time trying chipotle, surprising a 10/10
Meal type: …
… moreMeal type: …
Jason Rose
This chipotle location is very solid. The service is always good, and they do not skimp on the portions. I have two chipotles closer to me, but I choose to visit this one every time due to the quality of food and portions.
… more