

Chipotle Old Bridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Old Bridge, NJ
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Chipotle Mexican Grill in Old Bridge, NJ
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Reviews
Food was ok. Vegetables could b more fresh . Quantity was good . They had good portions of rice and bean .. after taking home it was a bit soggy .. liked it overall but could have been more fresh . 3 stars .
The burrito I got looked like a mug of coffee — I’m not exaggerating. It was so thick and round that it literally resembled a giant coffee mug wrapped in foil. At first, I thought maybe it was just mine, but then I noticed my coworker’s burrito looked the same… and so did the guy sitting across the room. Every single burrito that came out of that line looked like a short, overstuffed cylinder instead of the usual burrito shape.
To make things worse, my coworker didn’t even have rice in his burrito — and somehow, it was still rolled up like that. For context, from the tip of my middle finger to the base of my palm is about 7 inches — and I couldn’t even wrap my hand halfway around this thing. Who do they think can bite into that? My mouth isn’t 10 inches wide!
I really enjoy Chipotle and appreciate how consistent the food normally is, but this location seriously needs to retrain the staff on how to properly roll a burrito. The flavor was fine, but the experience of trying to eat it was ridiculous.
I hope management takes this as constructive feedback and provides some refresher training.
I rarely leave reviews and it’s even more rare that I would leave a 1 star review but this establishment is awful. I own several restaurants in Manhattan and my doors would be shuttered in days if they were run like this location.
The inefficiencies in this location are beyond me. This location was packed with 24 guests waiting in line at 4:30 PM on a Friday. 1 person serving customers, multiple employees roaming around freely. Laughing and joking amongst each other is a blatant sign of disrespect, how do you not value customers time? How do you put nonsense above servicing your clients? Employees roaming around as if there isn’t a line of customers out the door, as if they couldn’t care less.
Not to mention the amount of unsanitary ushers this location has. How on earth do you input data into a temperature log and throughout the whole process cross contaminate everything on the menu? Taking a thermometer from rice to pork to beef to vegetable without sanitizing the thermometer properly is disrespectful to every customer that walks through the door.
Wiping down the stainless steel table tops and leaving behind a trail of a water/bleach mix for food to glide right over it and be soaked and then contained with it is disgusting.
Careless, dangerous and a health hazard.
This location should strongly consider new management!!!! I would happily appreciate a full REFUND ASAP!!!!!!!!
EDIT: tried this location once more. Ordered at 5:40 pm for 6:00 pm pick up time. Ample time to receive an order and prepare it. Didn’t get my food until 6:20 pm. Could’ve waited in line and ordered 3 times by the time my pre ordered food was ready. What a joke! Even more disrespectful? The girl laughing at everyone’s frustration when the person training her gave a smart rebuttable to one of the 3rd party drivers asked if his order was ready. Absolute disrespect, even more so because she was being trained and couldn’t operate a register to save her life. Joke of a staff. Joke of a location. Place needs an extreme overhaul.