Jess G
Placed an order thru the app for in store pickup. But the food is completely different. As you can see in the picture. I ordered carnitas and carne asada, but they got me chicken. And a lot of things were missing too, such as tomato, fajita veggies and guacamole. This location also gave me diarrhea a few times. I have given it multiple chances but now I won’t get anything here anymore.
… moreSee Me
Went there on my lunch break in a rush to get a quesadilla and wanted to be in and out soon as possible to get back to work but it turns out you can’t order a quesadilla in person you have to order it online because of how their “system” is set up! This is a huge inconvenience for customers who want to come in and grab and go! So instead of me ordering a quesadilla in person I was told I would have to order it online and wait because the online orders were 5 orders in front of mine which would of made me wait even longer than I intended. So instead of me going through the whole incompetent process I just left and opted for an another fast food restaurant with an actual smooth process. I hope they can fix this issue moving forward because that actually made no sense what so ever!
… moreAnthony Mingroni
They are not consistent in anything. Service is sometimes ok, but other times you get eye rolls and attitude. Some orders are fine, other times it’s like you only ordered a half a portion. Today I went in to place my order and I was told there were no black beans. I asked how long it would be until there would be some, nobody knew? They just stared and heavy sighed at me. I didn’t know what else to do or ask so I walked out in the middle of my order. I love Chipotle wish someone would fix this location!
… moreDavid Dequina
Don’t go here – The reviews about poor service are real!
Went to pick up my online order. Without looking at me, an employee just keeps repeating “Pickup.”as she wasn’t looking at me, I thought it was saying it to a coworker. She then gives me a very dirty look and asks aggressively “Are you here to pickup or not?” Even though she was very rude, I still thanked her but she buffed at me after handing me the food.
I read the reviews thinking “Oh how bad could it be, I’m just there for pickup.” She managed to be disrespectful to me in a 10 second interaction . They managed to fail the low standard set by these reviews, which is quite impressive.
Also, the fajita vegetables were burned
… moreLaurie Rossman
Worst Chipotle yet! Ordered two bowls. Meat was dried out and not much of it — mostly rice for $23 Never going back!!
… moreMRK LINY
Consumer beware. No consistency at this location, other than you’ll consistently never know whether or not you’ll be receiving hot and properly prepared, edible food. Did an app order at 5:20pm for a 6pm pick up (I purposely did not choose quickest pickup time which was 5:50 so I would have time to get to store for time I selected). Got a notification four mins later that my order was ready… so… my food will sit 15 minutes until I can get there… great! Picked up the order at 6pm and when got home, found a burrito, that looked like a 2yr old had attempted to roll it and that it was not wrapped in foil, but thrown into the bottom of the bag with a burrito bowl and taco thrown in upside down on top of it. Food was cold and inedible! The burrito was literally sitting in an almost completely flat but wrinkled piece of aluminum foil, because the person who “prepared it” couldn’t figure out how to wrap this poor excuse of a burrito… everything, $27 worth of food, went in the trash and I spent 30 mins on the phone with their corporate customer service, since that’s what calling the store results in, trying to get assistance. This is the third time this sort of or similar thing has occurred with this location and now the last… I won’t be back. There is no care in preparation or food handling, and based on the other reviews/photos from other patrons, corporate should probably pay them a visit. The below photos show exactly how the burrito was taken out of the bag. Ridiculous!
… moreDon’t do it Bruh
I came in around 9 PM and didn’t expect much, but the guy making my burrito was literally tossing ingredients around like it was a game. Half the food didn’t even make it into the burrito. The burrito itself wasn’t terrible, but the service made it clear no one cared about my order. This was enough to make it my last visit to this location. BT seriously needs a better Mexican food option, because overpriced, watered-down Mexican food paired with miserable service isn’t it.
… moreAaron Champion
Double protein here is a joke. You pay for double to still get one tiny scoop. This is unfortunately a very inconsistent location. I often find pieces of pork and steak in my chicken bowls which is problematic. Last time I went the white rice was completely bland and oddly wet o_O.
Also the vibe inside is pretty much unlike any other chipotle in that you feel like you’re in a subway station or airport version of chipotle. It’s very cramped inside and not really welcoming to eat there.
… moreNina Tilson
Great food! However I waited quite a long time for my food. I would recommend for Chipotle to hire more restaurant staff to keep up with the demand. It seemed a bit chaotic and staff seemed to be doing the best they could however it is apparent that more staff is needed for prepping, cooking, checking out patrons, and handling customer concerns. I will be back as I do enjoy Chipotle food.
… moreOlivia Filoon
The food sucked and the service was terrible! We had ordered online and picked it up in the drive thru line and an older woman with dark hair said word for word… “My advice to you… don’t order late” and then proceeded to role her eyes and tell us she didn’t have half of the items in our food. Not to mention our food was also cold! Don’t ever go to mount Holly at any time of night unless you want cold food, no food at all, or bad service
… more