David Berlin
I work 5 minutes up the road from the chipotle and every time I come in or order something is missing and the food is just not good or presentable. I Placed my order at 1:45 got there at 1:55 . Started eating 5 minutes later and everything was cold and the chips and queso not there. Honestly just do better
… moreAD
This place is great if you like to order what you want and receive the exact opposite!!! YOU WILL NEVER GET WHAT YOU ORDERED!! On UBER EATS I ordered a vegetarian bowl and guess what I received?? A bowl full of meat !! Where’s the guacamole? Where’s the peppers ???? Non existent but shut – up and eat the bowl of meat instead. I dug thru the bowl just to make sure I wasn’t missing something- like guacamole!!!! If I order a meatless bowl why did I receive a meat bowl ???? Make it make sense. I would’ve rather they cancelled my order so I can pick another place. Uber Eats doesn’t offer chat grievances which is Poor customer service. This location is a hot mess please just close your doors.
… moreTerrabite
Now I’m not one to write reviews that often but I have to after this experience. I’ve been to this location a few times now and every time has been horrible. The first I ordered online and they completely got my order wrong. I ordered a burrito and I got a bowl with absolutely nothing I ordered in it. But that’s not the point. Today I went in and I was basically empty in there. There’s about 4 employees there. One man is serving the customers and starts off by asking me if I wanted chicken or steak cause like usual there out of it. But I wanted Carne Asada so I got lucky. I order my burrito that barely has any rice. While he’s making my burrito there’s 3 other employees that in the back talking and laughing about God knows what( probably something stupid and not important), and their not helping the guy! I was also charged almost 20$ for my meal which is about 8 dollars more than I expected but I was already mad so I paid for it. I feel bad for the guy serving cause he’s trying. Although his burrito skills were the best. The 3 women in the back should be retrained because there not doing anything. Manager has got to do better but they probably won’t.
… moreManny Correa
1 star is generous. I gave it one last shot today and ended up walking out without any food. An employee was ordering lunch and just gave his colleague a hard time cause he thought is was funny. Im waiting to order, no acknowledgement, or anything after a few minutes i notice there is literally no proteins. Everything is empty. No one is cooking, everyone laughing and having fun like its recess. Its lunch time… so I just leave. Mind you I tried to order in advance and my meal cost $35 for a burrito and side of chips with queso. I went to another place.. fresher food and $14 out the door with what I wanted. Hey Corporate Chipotle, happy to buy this franchise from this useless owner and make it a profitable business. Im shocked this hasn’t closed yet. Would love to see the P&L. Clown show.
… moreNikita Mukka
I got a hard uncooked grain of rice. My friend had an unmelted quesadilla. We had weird fuzzies and chicken. AND NO ICE WHAAAAT. The workers had quite an attitude when people just wanted a kids meal and couldn’t seem to count the change. I also cannot handle the lofi house music that’s going on. I can say that they seemed to have a good amount of ingredients but the quality was not the best. The line cook is also screaming mine and is lurking around a couple of young women. The nail in the coffin was when the music started with “NA NA NA” At a volume that should be illegal. Please be advised when attending this Chipotle.
… morelittle fingers that play
So bad! They share so light. Its the first store I have been to that share such small portions. I want a bit more chicken and the charged me $4.55 for double. My bill came to 18 for a honey chicken bowl and when I asked why, she Latino lady ( 08/24/25) said “OK”. She than said my bill was $16.64 after I asked the price. Bad representation of Chipotle
… moreTom Lynch
I went to Chipotle to have lunch this past weekend. The store was a mess. I will not be going there any time soon. Please train your employees to keep the store clean and tidy. I wanted to dine in but, it was too dirty. The workers seemed more interested in talking with themselves then serving me.
… moreCharlie Belinski
We arrived @6pm @The Monroe location for our first time!!! Thier was not much food left on the line!!!:the pans were for the most part empty. The crew member we asked where’s the food we’ve been busy were trying &had a nice smile!!! I saw one busy prep guy. I think this is a manager mgmt problem. I know one prep guy isn’t enough when food is running out!!! The food prep charts need to be looked at again as it’s holiday time. I don’t understand how the line gets so low with no back ups!!! Disappointed!!!
… moreMike McCormick
Horribly run store. Lazy employees, ZERO oversight from management, the place looks like a bomb went off any time you go in there. Myself and others have gotten sick after eating there and that’s no coincidence. Don’t dare order something for pickup later than ASAP because they will make it and let it sit on the counter for pickup, for HOURS just growing bacteria. Hire better people and work on your management, because this place will not last. I’d rather eat at a roadside roach coach in Bridgeport than walk into this place again.
… moreNadeem Khaliq
Just picked up a bowl with a side of chips and it’s the best experience I have had at a chipotle in some time. Going to Monroe location was anything but pleasant when the location first opened, but today was different,. The place was squeaky clean, hot table was well stocked with all the fixings. Gentleman who made my order was pleasant to order with going down the line while conversing. He did a great job (trust me it can be cumbersome with some employees) the GM rang me out, and was professional, and seemed to be on top of things, her and the gentleman maybe the reason why the place is beginning to turn around.
… more