Chipotle Mexican Grill

  3.6 – 337 reviews   • Mexican restaurant

Social Profile:

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chipotle Mexican Grill 02116

Hours

Monday10:45 AM–11 PM
Tuesday10:45 AM–11 PM
Wednesday10:45 AM–11 PM
Thursday10:45 AM–11 PM
Friday10:45 AM–11 PM
Saturday10:45 AM–11 PM
Sunday10:45 AM–11 PM

Address and Contact Information

Address: 8 Park Plaza, Boston, MA 02116

Phone: (617) 248-3821

Website: https://locations.chipotle.com/ma/boston/8-park-plz?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=2622

Order and Reservations

Order: Order online

chipotle.com

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Reviews

Maggie P.
Careless handling. I’ve walked not even 5 minutes to get to the train station nearby and then all of a sudden my chipotle order got soggy and then fell through out of the bottom of my bag and made a mess all over me. Rode the train all the way home drenched in chipotle sauces. Im sure I’ve made some critters of Boston very happy that night. And Chipotle if you’re reading this, please make your bags more durable!!! I am tired of them leaking through it is not the first that happened
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Colton Johnson
Online order was missing upon pickup, was told by staff it must have been ‘stolen’. Bowl was remade with several missing ingredients (lettuce, pinto beans, mild tomato salsa) and was still somehow cold. Small portions. Don’t waste your time/money at this location.
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K B
Extremely slow and inattentive workers. No one will have a sense of urgency to take your order and keep the line moving. One person working the line and they catered to a family of three people almost 25 minutes to make their orders. After, he left the line to stock taking his sweet time, talking, laughing and joking when others were waiting for about 30 minutes at this point. AND THEN IT WAS MY TURN AND HALF THE INGREDIENTS OUT.
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Jeffrey Vaquerano
Worker told us we couldnt order food and also rejected a doordash order that was ready. It was 9:10 and the store closes at 11:00 A tall african american male with glasses kicked us out while the other worker were happily going to serve he just wanted to leave early
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Mike
Ordered an uber eats pickup for a salad with chicken and extra portion of brisket which I paid an extra $7 for. I got what couldn’t even be considered a salad with maybe 6 pieces of lettuce and what looked like a 1/2 a portion of everything. It was the smallest portion I have ever had on a chipotle order. Chipotle is known for being skimpy but this is another level. $17 for this is an absolute rip off. I will say chipotle stepped up and remade this order thankfully I was close by. This should never be how something goes out in the first place though.
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Onestep traveler
As a family, we eat out at chipotle at least three times a week and we have high expectations which are usually met. However, during our recent recent visit to this location in Boston, there were several things we could not overlook. The dining area was completely destroyed. There was trash on every table. The floor was sticky. It was just not clean at all. Once we got our order. I went ahead and had to clean off the table in order for us to sit down and eat our food once I broke into my bag of chips, they were soggy and stuck together like they had not been cooked. My husband had the same problem with his bag of chips. Needless to say we would try a different location next time we are in Boston,
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Gavy Gupta
Came in close to closing time 9:30, close at 10pm – so maybe it’s my fault. I was behind one other person as she was ordering and a lady was spraying down the counters. The other lady was assisting in making the burrito.

The lady with the spray bottle had already started moving some of the containers to spray but I couldn’t help but notice she was spraying directly on the counters which had some back spray that was going very close if not into some of the containers nearby with food.

As I was waiting she moved to other counter space but this time without moving the food. That’s when it was obvious that some of the soapy spray from the bottle was getting straight INTO the food I was about to order- so I left without ordering….

I’d advise in the future to maintain quality of the food maybe stick to cleaning after people are done ordering? Or perhaps spray into the cloth and then wipe.
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Tomás Vaz Fragoso
I recently had the misfortune of dining at the Chipotle on Park Plaza, Boston and it was an absolute nightmare from start to finish. The hygiene was disgusting, and the employees were extremely rude and unprofessional.

As the attached pictures will show, the preparation station was completely disgusting, and the service was even worse. The staff seemed completely uninterested in their jobs and made no effort to hide their disdain for the customers. They were rude, dismissive, and acted like serving me was a huge inconvenience. There wasn’t also steak or mild sauce, nor guacamole.

Overall, this was one of the worst dining experiences I’ve ever had.
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Matt H
A decent chain of classic fast food. The service was efficient and the staff were all friendly. There is very limited seating inside if you want to dine in.
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Naomi
The food was good, filled up the food well. Customers were normal, but the service was incredibly slow and rude. While we stood waiting for our order to be taken, four employees had a conversation without any of them taking initiative to take our order. They then said a sly comment that they were “busy here” when there were only one table of 3 boys in the entire store. We were also the only customers in line at this moment. During payment, I accidentally used the wrong card and the lady at the front aid in a rude tone “Declined” . She did not make any effort on her part to work with me and yelled saying she had more customers behind us. She did not refresh the payment screen so even once I had the right card, the transaction couldn’t go through despite us making it known to her that she needs to refresh the transaction screen.
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