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Chipotle School Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill Locations in Boston | Burritos, Fast Casual …
51 Boston Wharf Rd. Chipotle School Street. Open – Closes at 11:00 PM. 283 Washington St. All Chipotle Locations/; Massachusetts/; Boston. Contact Support …
283 Washington St – Chipotle Mexican Grill in Boston, MA
283 Washington St Boston, MA 02108 Near School St & Washington St. Across from Old South Meeting House
Chipotle Mexican Grill in Boston, MA
About Chipotle Mexican Grill. 8 Park Plz Boston, MA 02116. Chipotle is a fast-casual restaurant chain known for its customizable …
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Reviews
David Restrepo
I don’t usually leave reviews, but this experience at Chipotle Mexican Grill was frustrating from start to finish.
First, the service was extremely careless. The employee taking my order barely acknowledged me, rushed through the line, and didn’t seem interested in getting anything right. The portions were also noticeably smaller than what you’d expect, especially considering the prices. The scoop of rice was uneven and skimpy, the protein portion looked like half a serving compared to what I’ve gotten at other locations, and I had to ask for a reasonable amount of toppings. Even then, it felt like they were guarding the food like it was coming out of their paycheck.
Cleanliness was another issue. Several tables were dirty, the drink station was sticky, and the trash bins were overflowing. The floor had visible debris, and the overall atmosphere just felt neglected. It didn’t feel like anyone had done a proper wipe-down in a while. For a restaurant that serves food assembly-line style in front of customers, cleanliness should be a basic standard.
Overall, the combination of inattentive service, weak portions, and lack of cleanliness made this one of the worst experiences I’ve had at this chain. I expect better consistency and professionalism, especially from a brand that markets itself as high-quality and fresh. Definitely disappointing…
… moreFirst, the service was extremely careless. The employee taking my order barely acknowledged me, rushed through the line, and didn’t seem interested in getting anything right. The portions were also noticeably smaller than what you’d expect, especially considering the prices. The scoop of rice was uneven and skimpy, the protein portion looked like half a serving compared to what I’ve gotten at other locations, and I had to ask for a reasonable amount of toppings. Even then, it felt like they were guarding the food like it was coming out of their paycheck.
Cleanliness was another issue. Several tables were dirty, the drink station was sticky, and the trash bins were overflowing. The floor had visible debris, and the overall atmosphere just felt neglected. It didn’t feel like anyone had done a proper wipe-down in a while. For a restaurant that serves food assembly-line style in front of customers, cleanliness should be a basic standard.
Overall, the combination of inattentive service, weak portions, and lack of cleanliness made this one of the worst experiences I’ve had at this chain. I expect better consistency and professionalism, especially from a brand that markets itself as high-quality and fresh. Definitely disappointing…
Tavi at NexTrip Travels
The food was great. Good location. Right in the heart of the city. Average service. Tables weren’t kept clean. You need code to use the toilets. The code is on your receipt, so don’t throw it away.
… moreElla M.
I’m writing this after giving this location way too many chances. I’m a tired 9–5 employee who just wanted a simple Chipotle dinner after work, and this experience was the final straw.
This is the only Chipotle near me, and every time I come in, there’s something off. Whether it’s bad attitudes, poor service, or mistakes that get brushed off. Today was worse, especially since the manager was present and completely ignored the behavior of her staff.
I had no cell service all day, so I had to pay with cash. The employee making my bowl gave me a very small scoop of steak. When I politely asked for a little more (because it was clearly light), I later found out he rang it up as double protein without telling me. I also ordered a side of guac because I had a reward to use.
At checkout, my total came to $22 for ONE bowl, which is insane. I entered my rewards number, but the cashier didn’t apply my reward and didn’t seem to care. Since I only had a $20 bill and no phone to pay digitally, I had to scramble to find quarters for the remaining $2.
Instead of being understanding, the cashier acted visibly annoyed, made exaggerated sighing noises, rolled her eyes, and said something to her coworkers that was clearly about me. It was uncomfortable and unnecessary.
I’ve overlooked bad experiences here before and just stopped coming for a while, but now I genuinely don’t want to come back. The poor attitudes, lack of accountability, and total disregard for customers never change. Why would I want to support a business that makes customers feel like a burden. Especially when I’m just trying to give them my money?
… moreThis is the only Chipotle near me, and every time I come in, there’s something off. Whether it’s bad attitudes, poor service, or mistakes that get brushed off. Today was worse, especially since the manager was present and completely ignored the behavior of her staff.
I had no cell service all day, so I had to pay with cash. The employee making my bowl gave me a very small scoop of steak. When I politely asked for a little more (because it was clearly light), I later found out he rang it up as double protein without telling me. I also ordered a side of guac because I had a reward to use.
At checkout, my total came to $22 for ONE bowl, which is insane. I entered my rewards number, but the cashier didn’t apply my reward and didn’t seem to care. Since I only had a $20 bill and no phone to pay digitally, I had to scramble to find quarters for the remaining $2.
Instead of being understanding, the cashier acted visibly annoyed, made exaggerated sighing noises, rolled her eyes, and said something to her coworkers that was clearly about me. It was uncomfortable and unnecessary.
I’ve overlooked bad experiences here before and just stopped coming for a while, but now I genuinely don’t want to come back. The poor attitudes, lack of accountability, and total disregard for customers never change. Why would I want to support a business that makes customers feel like a burden. Especially when I’m just trying to give them my money?
Sebastian Yepes
I don’t usually write reviews but after today i definitely had to leave one. I’ve had multiple experiences with this chipotle but this is absolutely the last time I will be going there. Food was good as always but for some reason their portions get smaller and smaller every time. I had to ask for more after already ordering double chicken. The workers always seem to have an attitude when attending you. I speak fluent Spanish but order my food in English. Without knowing that I could understand them, they started talking about how complicated I was ordering simply because I asked for more chicken. Every other location I have ate at never gave me any of these problems. Between the food portions and the unprofessional/rude staff, I will not be eating here anymore.
… morePorshia
It’s always something at this location. Every time I order from here. It’s always an issue. The last time I ordered from this location to pick up someone stole my food. When I tried to tell the staff that I put in an online order and it’s not there to pick up, they expected me to have my food remade and pay again and refused to give me a refund. Now tonight I ordered through Uber Eats and my burrito bowls were flipped and thrown in the bag and my food spilled in the bag and one of the bowls was smushed. The bag was sealed so I know it wasn’t the driver. The employees had to do it. I didn’t even eat it because it looked like my food was played with.
… moreKishan Patel
Walked in to chaos with about 15 people waiting on online orders. Got in line, asked for a chicken bowl, and was told they had run out of chicken and other meats except carne asada. She asks another employee who is cutting fresh chicken if there is chicken ready, and he says no. So she comes back to say you can only get carne asada. I finish making my bowl. She turns around and fills up the chicken, carnitas, and barbacoa for other customers. Terrible service. Terrible interaction with customers. Already contacted chipotle contact us page.
… moreEdwin Escobar
The food is good as always but the girl at the register was very rude. And this is not the first time I had this experience with rudeness at this location. 283 Washington St. Boston! Something needs to be done about this ongoing issue, seriously!
… moreLeah T.
Awful service, awful people behind the counter talking bad about you in Spanish. Spanish is my first language, but I asked for my good in English.
I asked the rude young lady to remake my burrito because of the way she filled it and (barely) rolled it. To my surprise, she whipped it to the trash can. Started over and did the same exact thing. So I told her, in Spanish, if she was going to do it the exact same way, she could have just kept the other one.
Of course, for $11 and some change — I had the most nastiest, messiest & ugliest burrito I have ever had.
Not only are they not paying attention, but they’re talking literally smack about you to your face in a different language. The kicker? The manager was there ♀️
… moreI asked the rude young lady to remake my burrito because of the way she filled it and (barely) rolled it. To my surprise, she whipped it to the trash can. Started over and did the same exact thing. So I told her, in Spanish, if she was going to do it the exact same way, she could have just kept the other one.
Of course, for $11 and some change — I had the most nastiest, messiest & ugliest burrito I have ever had.
Not only are they not paying attention, but they’re talking literally smack about you to your face in a different language. The kicker? The manager was there ♀️
abby t
RUDE. I ordered my meal which was a quesadilla and some sides, but when I got it there was no quesadilla at all??? I went up to the staff about it and they gave me attitude and were like “oh yeah it’s coming…” and I’m like wait what?! Why did I already pay and get handed a bag with “have a good day” when the main part of my order isn’t even in there??? So yeah, they had an attitude for no reason. Then I noticed the meal was listed as around 4 dollars on the menu, but I got charged 6 dollars for a totally different meal (I know it’s not a huge difference, but still). When I asked about it, the employee just said they didn’t know??? I didn’t want to make a scene since it was really busy, but overall it was just a super weird and frustrating experience.
… moreMason Allain
Smallest barrito I have ever seen, what happened to the good portion sizes? This is with the foil as well
… more