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Chipotle Saugus is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Saugus, MA
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Chipotle Mexican Grill in Saugus, MA
444 Broadway Saugus, MA 01906. place icon. Get Directions · (781) 231-0175 · Order Online. Store Hours. We’re Open NowCloses at 11:00 PM.
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Reviews
Shabmind
This annoyed me so bad that i’ve decided to leave my first review ever . The people who work here will purposely mess up your orders as some sort of joke between themselves. I ordered a burrito with 3 ingredients and I received a bowl of sour cream. To make it even better, they’ve set up an automated phone call for “support” that will tell you it can do nothing and then hang up on you, so I had to save my bowl of sour cream and wait until AFTER my shift to go and get my order fixed, to which the employees just scoffed at me. However they did make my burrito, so if you want a correct order from this place just be prepared to have to go in and ask for a “manager” (they don’t know who the manager is)
… moreM Ben
This Chipotle consistently gives small portions and poor quality. My burrito bowl was watery, and my wife’s salad barely had lettuce or chicken. After seeing other reviews, it seems like this is a management issue. I won’t be returning.
… moreEric T
$18 For Basically A Bowl Of Rice !!!… Going Forward I Recommend Skipping Chipotle And Head Over To Cilantro’s Mexican Grill !!!…
… moreTheTrooper3396
I’ve been to many chipotles in many areas… This one by far has been the worst. I placed my order on their app and got a rice bowl with chicken and steak… Food was cold. Portions were small and there was barely any meat. It was primarily all lettuce and my order was 20 minutes late. Horrible service and experience.
… moreRobert Cook
I’m a rewards member. Yesterday via email I received a perk (free guacamole) to be redeemed by Friday, November 14 (today is Saturday the 8th). The server saw my email and placed some guacamole in what evidently was too large a cup. The cashier asked if I ordered a larger amount and I showed her the email. With a slanted eye she went over to a server and asked for smaller container. I had no problem with that but this young lady is not proficient with English. She asked me to scan the email, I hit redeem but it took forever, never populated, she mentioned their internet being slow. Since it never populated she was not going to provide it to me. She asked another less proficient English person to assist, and her answer was that the offer had already expired. (REALLY?). I explained that it clearly says Friday November 14. She responded that today is Saturday (again, REALLY?). I asked her what today’s date was and her reply was “SATURDAY” (another REALLY?). Thank goodness, a young American speaking perfect English, I ASKED FOR HIS ASSISTANCE. He came over, I provided the digital offer and explained it’s not populating here in your store with slow internet. He glanced at it and saw November 14 and provided me the product at no cost. Easy for HIM. UnREAL. I will no longer visit this store and I will contact their corporate office next week. If you’re going to hire, make sure they speak English and have some damn common sense and respect. The worst service. My guess is corporate cares more about their profits than they do their customer’s experience. Failure starts out by losing one customer at a time. This location just lost one today.
… moreiSantoS
Cashier tried to rip me off.
I waited to the end ask Gwak & Hot sauce on side although server dropped little bit gwak on the bowl, got only hot sauce on sides. I asked cashier for Gwak on side and she did but she tried to charge me 2 Gwak. I refused to pay cuz little bit gwak on the bowl. I tried to convince her it’s only a bit, she was mad and take it off the bowl with cup and it was on the quarter of the cup. I said her “You see”. She didn’t even apologize for trying to charge extra for their mistake. Seating tables weren’t clean and it wasn’t even busy.
… moreI waited to the end ask Gwak & Hot sauce on side although server dropped little bit gwak on the bowl, got only hot sauce on sides. I asked cashier for Gwak on side and she did but she tried to charge me 2 Gwak. I refused to pay cuz little bit gwak on the bowl. I tried to convince her it’s only a bit, she was mad and take it off the bowl with cup and it was on the quarter of the cup. I said her “You see”. She didn’t even apologize for trying to charge extra for their mistake. Seating tables weren’t clean and it wasn’t even busy.
tommie mannion
Best Chipotle experience I’ve ever had, maybe even Mexican in general. Employees were wonderful gave great portions, very considerate.
… morePayton Garrett
We are frequent visitors of Chipotles and this was by far the worst service and dirtiest store we’ve ever visited (MO, PA, RI, CA, CO, etc). Placed an order for pick up at 3pm. I walked in at 3:05 with 5 people behind the line and no one on line. I was asked what I needed 4 minutes after being ignored. It then took them 10 minutes to make 2 bowls. 4 of the 5 employees should not be working in customer service. The food line and area where you get utensils/drinks was disgusting. The food some of the worst we’ve had. Trash overflowing. We love Chipotle generally but would recommend everyone drive an extra 5-10 minutes for another location.
… moreGriffin Smith
So considerate and excellent team work, my food and I definitely recommend coming to this location. Again very considerate super nice.
… moreAshley Wilichoski
My husband went to pickup our order and while still in the store, opened the bag because it felt light. We were missing a bowl and a bag of chips. He went to the counter and let the employee, Dehesus, know and he accused my husband of taking the food out. He said he was the manager, he knew he put it in there and basically my husband stole the food. My husband told him to check the cameras, which would show that he never left the store. He said he was too busy. Reluctantly, he made my husband what was missing, but we returned the food and called customer service for a refund and to file a complaint.
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