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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 540 Kitty Hawk Rd, Universal City, TX 78148
Phone: (726) 208-5579
Website: https://locations.chipotle.com/tx/universal-city/540-kitty-hawk-rd
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Chipotle Mexican Grill in Universal City, TX
540 Kitty Hawk Rd Universal City, TX 78148. place icon. Get Directions · (726) 208-5579 · Order Online · Order Catering · Delivery Details. Store Hours.
Chipotle Mexican Grill Locations in Universal City
1 Chipotle Locations in Universal City. Chipotle Kitty Hawk. Open – Closes at 10:00 PM. 540 Kitty Hawk Rd. All Chipotle Locations/; Texas/; Universal City.
Chipotle Mexican Grill – Universal City – MapQuest
540 Kitty Hawk Rd, Universal City, TX, 78148. Chipotle Kitty Hawk is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls …
Reviews
Jose Pague
I visited this Chipotle for a steak bowl and was surprised at how small the serving was. The portion looked closer to a kid’s meal, especially for the price. I received very little rice (maybe a very conservative cup) and only a few pieces of steak. The food was also cold when I got it. I hope this location improves consistency with portion sizes and food temperature.
… moreJoe Jackson
Avoid this location at all costs. Go to the one in the forum if you must, or Freebirds! The manager at this location cannot think for herself and apparently gets mad at employees who can and do use common sense.
I ordered a bowl, nachos style. Employee knew immediately it mean grab a bag of chips (and charge me, duh!) and place them at the bottom of the bowl THEN make the bowl as usual. Every other location can do that except this one. Manager stops him and says she’s not sure if they’re allowed to do that.. wait huh?! Every other employee was making a face when she said that. Weirdest moment ever. She wasn’t too rude about it either, just lost. This meant the employee made the bowl and I had to flip it onto the chips, cheese first. Soggy chips even faster… I haven’t eaten chipotle since. This location ruined that experience.
… moreI ordered a bowl, nachos style. Employee knew immediately it mean grab a bag of chips (and charge me, duh!) and place them at the bottom of the bowl THEN make the bowl as usual. Every other location can do that except this one. Manager stops him and says she’s not sure if they’re allowed to do that.. wait huh?! Every other employee was making a face when she said that. Weirdest moment ever. She wasn’t too rude about it either, just lost. This meant the employee made the bowl and I had to flip it onto the chips, cheese first. Soggy chips even faster… I haven’t eaten chipotle since. This location ruined that experience.
Mario Cruz
They should fire that manager. Shes always with a bad attitude and bad face. She gets on her employees if they give extra meat. I actually dont know if shes the manager or not but the black girl with the unhappy face. Chicken is supposed to be 4oz. She put 2.84 last time i went. Came home and used a scale, not the first time
… moreThe Baroness
Clean atmosphere
Friendly staff
Delicious food
Spicy salsa is a must
Yes portion control is important, y’all don’t need to always blow up your stomachs
Veggies were a little salty, easy now …. My lunch spot favorite
… moreFriendly staff
Delicious food
Spicy salsa is a must
Yes portion control is important, y’all don’t need to always blow up your stomachs
Veggies were a little salty, easy now …. My lunch spot favorite
Bryan Green
How do you know if people hate working fast food? Skip Mcdonalds and go to Chipotle. This location is by far the worst of the Chipotle, which is saying a lot because all the local Chiptole staff just seem so unhappy and tired. This one in particular just today hadn’t gone tot he bank so they told my kids they couldn’t give them change for their cash they paid with… Seriously?!? Stealing from kids?!? So sad and so poorly managed. None of the young people want to work and if they do, they act like they are in the worst place in the world. Absolutely ridiculous. The owner should be ashamed of this newer location.
… moreNikki Ray
Service is crap! Especially Kat with the clear framed glasses and her hair in a braid. She is rude disrespectful and charges people for things that Chipotle doesn’t charge for! Absolutely ridiculous. I got charge for lettuce on the side because it didn’t fit in the bowls!
Other customers even stated how she was rude!!!! Stay away if Kat is on shift!
… moreOther customers even stated how she was rude!!!! Stay away if Kat is on shift!
T Bae
The service here was great! I don’t know why people are writing so many bad reviews. I feel like many of the people who write the bad reviews are entitled customers. The female food service worker who did my order was very nice and professional (Molly I think). I like the quiet atmosphere of this restaurant which is why I keep coming back.
… moreSara Dubay
This location sucks so hard… Ordered through Uber eats and the bowl was less than half empty, one burrito was made completely wrong and the other burrito had a PIECE OF HARD PLASTIC in it.
Normally I don’t take the time to leave negative reviews if the company resolves the issue, but in this situation, they keep sending me to Uber eats and Uber eats keeps saying we have to call Chipotle.
We just wanted replacements. But neither are bothering to take accountability for the screwed up order.
But good job. I’m spreading this everywhere since apparently customer service is lost on y’all.
… moreNormally I don’t take the time to leave negative reviews if the company resolves the issue, but in this situation, they keep sending me to Uber eats and Uber eats keeps saying we have to call Chipotle.
We just wanted replacements. But neither are bothering to take accountability for the screwed up order.
But good job. I’m spreading this everywhere since apparently customer service is lost on y’all.
Angelica Vasquez
This location is crap! Ordered dinner via Uber Eats tonight. 1st bowl was missing brown rice and cheese, paid for double steak and had mostly fajita mix, red salsa, and sour cream. 2nd Bowl was missing it’s gauc, also paid for double barbacoa and had almost no meat. When you try calling to complain it redirects you to the Chipotle website which then redirects you to Uber Eats. No Accountability. $50 bucks for this crap.
… moreLani Buggy
Nothing wrong with the food when you dine in but me and my dad went there at 9pm and they close at 10pm. When we pulled up the people inside looked at us weirdly and when we tried to open the door it was locked. They didn’t say nothing and just looked at us like we’re slow. It looked like they had a friend of there’s inside because someone was just chilling out. Nothing against the food, yet the service could be better.
… more