

Established in 1975, Chili’s Grill & Bar brings bold flavors and American favorites to Humble, featuring sizzling fajitas, margaritas, burgers, ribs, and chicken crispers. Stop by for your lunch favorites, drinks and appetizers, or enjoy a hearty dinner meal with families and friends. Chili’s offers a lively atmosphere with a bar area for unwinding and catching the game. Enjoy dine-in, takeout, delivery, or catering. Download the Chili’s App for rewards and free food!
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting.
Address and Contact Information
Address: 9350 N Sam Houston Pkwy E, Humble, TX 77396
Phone: (281) 458-7280
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Related Web Results
Chili’s Humble, TX | Order Online
Menu – Chili’s
Chili’s – 7359 FM 1960 Rd E, Humble, TX, 77346 – MapQuest
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Reviews
As a store manager for a very large corporation, I understand how busy locations can become, especially during peak hours. I also recognize that there are often behind-the-scenes factors guests may not see. Because of this, I am typically more patient and understanding than most customers. However, what occurred during this visit was completely unacceptable by any reasonable standard.
When my wife and I arrived, we waited approximately 15 minutes before a host acknowledged us and seated us. What made this especially frustrating was that there was no one else waiting at the hostess stand at the time. It was just us, yet we were still ignored for an extended period. Despite this, we remained patient and gave the staff the benefit of the doubt.
After being seated, the situation only worsened. We sat at our table for over 30 minutes without a single team member stopping by. No one greeted us, took a drink order, or acknowledged our presence in any way. It genuinely felt as though we were invisible.
During this time, we observed staff moving throughout the restaurant and attending to other areas, yet no one took responsibility for our table. We also observed employees taking personal phone calls and texting while on the floor, which made the lack of attention to guests even more concerning. A simple acknowledgment or brief explanation would have gone a long way, but we received nothing. After waiting far longer than any guest should ever have to, we got up and left. At that point, it was clear our business was not valued.
After leaving this location, we went to the Humble location near Deerbrook. There, we were quickly acknowledged, seated, and served without any issues. This clearly demonstrates that the experience we had at this location is not reflective of the brand as a whole, but rather a failure specific to this store.
This experience reflects a serious lack of leadership and accountability. Service failures of this magnitude do not occur without breakdowns in management. Basic operational expectations such as floor awareness, table coverage, and guest engagement were clearly absent. If I were to receive a complaint like this at my own store, I would be questioning both staff performance and leadership effectiveness.
To the General Manager of this location, your team is a direct reflection of you. The service we experienced shows a significant failure in training, supervision, and overall guest care. This issue should be thoroughly addressed, as it is unacceptable and damaging to the brand.
We will not be returning to this location, and I sincerely hope this complaint is taken seriously so that other guests do not experience the same level of neglect