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Established in 1975, Chili’s Grill & Bar brings bold flavors and American favorites to New Britain, featuring sizzling fajitas, margaritas, burgers, ribs, and chicken crispers. Stop by for your lunch favorites, drinks and appetizers, or enjoy a hearty dinner meal with families and friends. Chili’s offers a lively atmosphere with a bar area for unwinding and catching the game. Enjoy dine-in, takeout, delivery, or catering. Download the Chili’s App for rewards and free food!
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting.
Hours
| Sunday | 11 AM–11 PM |
| Monday | 11 AM–11 PM |
| Tuesday | 11 AM–11 PM |
| Wednesday | 11 AM–11 PM |
| Thursday | 11 AM–11 PM |
| Friday | 11 AM–12 AM |
| Saturday | 11 AM–12 AM |
Address and Contact Information
Address: 590 Hartford Rd #71, New Britain, CT 06053
Phone: (860) 229-0155
Menu Photos
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Last Updates
Reviews
E. Bush
So I went to this location and for some reason or another, today was a complete disaster and very unwelcoming.
We chose to dine-in. Busy as normal for a Sunday. I ordered 2 kids meals and honey Chipotle chicken sandwich with fries and requested to pay for an additional side of Mac & cheese for 1 of the kids. Now that is where the experience took a dive. I requested that the mac & cheese is the kids version due to the special needs child requesting due to texture preferences. (He won’t eat anything else).
So I was advised in order to get the kids mac, I would need to purchase 2 separate kids meals to accommodate the mac n tenders request by shift manager Brian. I proceeded to explain 1 of the children is special needs child and the importance of this request. The manager then responded ” Well I have a special needs child at home as well, but the price is the price, so if I would like those items I have to pay for 3 kids meals.
I immediately canceled my food and request to just have the 3 kids meals come out and requested the check. Moments later the General manager Fernando came over for damage control to assess the situation. I explained my issue and GM Fernando was very understanding and ready to turn our dining experience around. I explained the damage was done for me, so my focus is the kids.
I am very disappointed with the lack of empathy given for the situation from Manager Brian. Yvana, was our waitress and she was great and very down to earth.
Overall the 2 stars given was only for waitress and the GM trying to turn this bad dining experience around.
… moreWe chose to dine-in. Busy as normal for a Sunday. I ordered 2 kids meals and honey Chipotle chicken sandwich with fries and requested to pay for an additional side of Mac & cheese for 1 of the kids. Now that is where the experience took a dive. I requested that the mac & cheese is the kids version due to the special needs child requesting due to texture preferences. (He won’t eat anything else).
So I was advised in order to get the kids mac, I would need to purchase 2 separate kids meals to accommodate the mac n tenders request by shift manager Brian. I proceeded to explain 1 of the children is special needs child and the importance of this request. The manager then responded ” Well I have a special needs child at home as well, but the price is the price, so if I would like those items I have to pay for 3 kids meals.
I immediately canceled my food and request to just have the 3 kids meals come out and requested the check. Moments later the General manager Fernando came over for damage control to assess the situation. I explained my issue and GM Fernando was very understanding and ready to turn our dining experience around. I explained the damage was done for me, so my focus is the kids.
I am very disappointed with the lack of empathy given for the situation from Manager Brian. Yvana, was our waitress and she was great and very down to earth.
Overall the 2 stars given was only for waitress and the GM trying to turn this bad dining experience around.
Grace Gallagher
I’m giving this Chili’s a two out of five stars. The two stars are just because of the delicious dessert and staff friendliness.
The service and food here was not ideal. I came today with some of my friends and was very disappointed in the experience we had.
I ordered from one of their deals on the menu which came with an appetizer. I chose their chips and salsa as an appetizer and they completely forgot to bring it out. All of my other friends got their appetizers in a very timely manner, and I had to remind them about mine.
For my entrée, I ordered a sirloin steak and they asked me how I wanted it cooked. I told the waitress very clearly I wanted it medium rare. It came with loaded mashed potatoes and broccoli. However, when it came out, the steak was very well done, and the broccoli was barely cooked, so it was chewy and hard to eat. They also messed up my friend’s order by giving him bone-in wings after he told the waitress he wanted boneless wings. They had to make him a new entrée, as well.
Both my friend and I had to wait for new meals while our other friends got to eat. My other friends were very unhappy with how their entrées came out too.
I will say that our waitress and management were very kind and willing to give us new meals, which was appreciated. The entrée they gave me the second time was much better than the first time. The steak and broccoli were cooked properly. However, it was an inconvenience to not only me, but my friends to have to wait for new entrées.
We ordered dessert and it was very good. The one complaint I have about that is my friend ordered a cup of coffee with his dessert and they completely forgot about that. Throughout the meal, we had to remind our waitress multiple times about missing items we ordered. Also, our orders were not written down, which I feel would’ve made it easier for the staff to remember.
Overall, I am very displeased with our dining experience and the quality of the food. I will say thank you to the staff for fixing their mistakes, but do hope in the future that they do a better job of listening and tending to customers.
… moreThe service and food here was not ideal. I came today with some of my friends and was very disappointed in the experience we had.
I ordered from one of their deals on the menu which came with an appetizer. I chose their chips and salsa as an appetizer and they completely forgot to bring it out. All of my other friends got their appetizers in a very timely manner, and I had to remind them about mine.
For my entrée, I ordered a sirloin steak and they asked me how I wanted it cooked. I told the waitress very clearly I wanted it medium rare. It came with loaded mashed potatoes and broccoli. However, when it came out, the steak was very well done, and the broccoli was barely cooked, so it was chewy and hard to eat. They also messed up my friend’s order by giving him bone-in wings after he told the waitress he wanted boneless wings. They had to make him a new entrée, as well.
Both my friend and I had to wait for new meals while our other friends got to eat. My other friends were very unhappy with how their entrées came out too.
I will say that our waitress and management were very kind and willing to give us new meals, which was appreciated. The entrée they gave me the second time was much better than the first time. The steak and broccoli were cooked properly. However, it was an inconvenience to not only me, but my friends to have to wait for new entrées.
We ordered dessert and it was very good. The one complaint I have about that is my friend ordered a cup of coffee with his dessert and they completely forgot about that. Throughout the meal, we had to remind our waitress multiple times about missing items we ordered. Also, our orders were not written down, which I feel would’ve made it easier for the staff to remember.
Overall, I am very displeased with our dining experience and the quality of the food. I will say thank you to the staff for fixing their mistakes, but do hope in the future that they do a better job of listening and tending to customers.
Tanya Hill
What can I say about Chili’s, there a staple in many people’s household. I enjoy their monthly signature margheritas, I try not to have. More than two…lol. Lately, I’ve been getting their triple dipper so I can cure my craving for a burger and tenders ..lol. I enjoy the southwestern egg rolls they are tasty. I usually gravitate towards their fajitas. They smell so delicious when they are bought out sizzling. I always get the shrimp fajitas but the others are great as well. If you do get the fajitas, try their honey chipotle sauce, it pairs with the fajitas very well. Looking forward to my visit this week…yummy
… moreJeffrey Stuart
One cannot remember when This Establishment first opened, but it was definately before 1990. That being said, I have frequented Chiles Grill and Bar over the years and it’s always a satisfying experience.
The current staff here in New Britain / Farmington on Hartford road is the best group of servers and bartenders to date. With Kyle at the helm as manager, he has assembled a most caring and helpful wait staff to date. By example, he shows the way to serving with excellence.
I ordered the 8 oz steak and potatoes with broccoli and a sweet raspberry tea. All the food was cooked to perfection and served piping hot!
With this Chilis right next to my Gym and pool, on the strip near the mall, I can already feel myself being drawn back for food, fun, and a fabulous dining experience.
… moreThe current staff here in New Britain / Farmington on Hartford road is the best group of servers and bartenders to date. With Kyle at the helm as manager, he has assembled a most caring and helpful wait staff to date. By example, he shows the way to serving with excellence.
I ordered the 8 oz steak and potatoes with broccoli and a sweet raspberry tea. All the food was cooked to perfection and served piping hot!
With this Chilis right next to my Gym and pool, on the strip near the mall, I can already feel myself being drawn back for food, fun, and a fabulous dining experience.
Kevell Thomas
The servers are really attentive! The food was really good both times we went and so was the margaritas!
… morelydia Martinez
Wanted to seat inside but I know on a Friday at 6 it was going to be lit but the to go option was worth it. Ordered my meal and was going crazy in car with all the good smell that bag was releasing got home ate and was happy! Thanks Chili’s!!!
… moreZak Blanchard
Terrible service from the start. Waited far too long for someone to notice us standing at the podium. When we were seated, we knew what we wanted and ordered immediately. The table next to us got seated a few minutes after us and got their cocktails served long before I finally reminded the server about our WATERS that we never got. Turns out she expected someone else to bring us our drinks. Our food comes out about a minute later but behold our chips never came. Not once did the server check in on us until we were done and ready to pay.
What my wife and I noticed was that our server and her other tables were black, but she ignored us (white) the whole time practically. Strong racist tones in this place. Shameful.
… moreWhat my wife and I noticed was that our server and her other tables were black, but she ignored us (white) the whole time practically. Strong racist tones in this place. Shameful.
rahul Nimmagadda
The main mention is their service, its as quick as flash. Just ordered their 3 for 10.99 –> sprite along with chips and salsa and chicken burger and fries, all were decent,tasted as they should
Then ordered 6 piece chicken crispers they came with fries mac n cheese which costed 17$ which i felt are bit costly but taste was all good
… moreThen ordered 6 piece chicken crispers they came with fries mac n cheese which costed 17$ which i felt are bit costly but taste was all good
Kate
Food was good but almost every time I order from Doordash I never receive the amount of ranch requested and there’s times it’s been completely forgotten. You guys are also now charging extra to add on extra ranch but never even give the original amount. I had a decent amount of food and one small container of ranch.
Update: Ordered again and decided to pay for the extra ranch that they FORGOT. This is with almost every single order and why I haven’t ordered in the last month when I would order multiple times before I got tired of this
… moreUpdate: Ordered again and decided to pay for the extra ranch that they FORGOT. This is with almost every single order and why I haven’t ordered in the last month when I would order multiple times before I got tired of this
Sana P.
So busy on sunday. I went out for lunch and so many people waiting for the table. Stuffs was nice but they don’t have enought, so the serivce wasn’t that good. The bar was dirty because they was so busy and can’t clean it after the other customer left. Food was ok.
… more