Ernie Matika
Been going there for many years. We got back from a flight in the early morning, wanted to just get something quick. So, we can all eat and go to bed. When we sat down to eat the Chicken it was very dry, dark burnt on its ends. We were very surprised on how quality control was over looked. It was not edible. Called them about our concerns. Spoke alittle about it, and was placed on hold. Mike came back and I finish the conversation. I was told I had to bring it back that night. Bc Jake the manager said that. They would replace it. I asked, if one of them could give me a phone# to text a picture of the chicken fingers. It was a family size order. Explained again we just got home from a trip and was exhausted. Can I come in tomorrow? No. I asked to speak to the manager Jake to discuss. Mike told me that Jake was on the phone. Pretty much was blown off. Sadly, Chickentown lost a loyal customer to support our local businesses. There is a Chickentown in Brick that will get our business for now on.
… moreJennifer Gavin
Love the food here especially there sweet potato fries. Very friendly staff and reasonable prices.
… moreHaylee Pagliaro
I have been going to chicken town for years and loved it – until today we had a very bad experience. We had ordered chicken fingers, potato rolls, ranch, and mac and cheese bites. We were given one bag and even asked to make sure the ranch was in the bag. We were told yes and we left. When we got home, we only had the chicken fingers and Mac and cheese bites. We went back to the store to politely ask for the rolls and ranch that we paid for. We were argued with and the worker began to yell as well. We walked out with only the rolls due to his inappropriate behavior. Unfortunately, we will not be supporting this business again.
… moreLisa Hulse
I ordered chicken from here for the first time on 8/26 because the chicken town in Brick was closed.
I ordered (1) 20 piece chicken (1) jumbo coleslaw and. (1) regular cauliflower .
I should have checked my receipt but I sent my daughter in to pick up and never looked at it .
After getting my credit card statement on 9/8 I saw I was charged 94.82 . I called and spoke to the girl and she said it should have been 64.82.
After speaking with her manger she said if I didn’t have my yellow tag that they staple to the the bag from 2 weeks ago they could not help me .
I then asked to speak to the manager and he reiterated what the girl had already told me. He said because he also does not keep those yellow receipts he could not verify my order and the best he would do was split the difference with me and give me 15.00.
Subsequently , I was not satisfied with that offer as it is was obvious to me and anyone with any common sense that he hit a 9 instead of a 6 when ringing in my order. It is exactly a 30 dollar difference .
To note ….The manager is the person who rang in our order that day.
Why would I wait 2 weeks to call him.! I feel like the right thing to do was to give me a good faith full refund of the 30 dollars. I was obviously not trying to scam him . I provided him with my exact order and it equaled to exactly 30 dollars less than what I was charged .
I will never patrionize this establishment again.
Be sure to check your receipts when leaving here!
Very bad business on their part! Now you lost a potentially very good customer because I actually thought the food was very good.
… moreDiane
Went last night for the 1st time at my daughter’s suggestion. “REAL” food and well worth the wait! Will definitely return!
… moreBrittany Visaggio
The best chicken around!! Always fresh and hot!
I called to order dinner as my toddler screamed for ice cream in the background. The man on the other end of the phone was so patient and expressed his understanding of having small children. Diary queen icecream bars were delivered with our chicken tonight. The most amazing gesture!
… moreEric Sharo
– I’ll admit I was skeptical at how good it would be going in. The place looked more like a takeout place than a traditional “Chicken Shack.” Boy am I glad I stayed. I got an order of whole wings (buttermilk fried chicken not buffalo wings) and they were FANTASTIC. Best I’ve had in the area so far… I visit a lot of fried chicken places in North Jersey and this is the closest I’ve gotten to that kind of flavor. The menu looks fantastic and we will most likely be ordering from there over the summer when people are over.
… moreIvan Caetano
used to love getting this place frequently a year to 2 years back and i feel like i became somewhat acquainted with the workers there. the drop off has been sad. the prices are inflated beyond belief. went with my gf around october expecting to pay a little over 20 bucks for 2 boneless wings meals ended up being $44. figured i should leave a review now since i noticed lots of prices issues are coming to light. can’t say i wanna go back because of these jackass prices. very unfortunate.
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