Family-run Michigan chain dishing out out roasted chicken, BBQ ribs & fried seafood since 1956.
Denise Goldsmith
I’m really not a fast food person, but I heard their ribs were good, so I figured I’d try it out. The staff was fantastic. That is something you usually don’t find in a fast food restaurant. They seem eager to serve. The onion rings were good, but not a lot of onion in them. The batter was really good. The ribs for good for fast food restaurant. I thought I tasted a little char on the ribs. I heard their broasted chicken is very good. I don’t know if I’ll go back and try it or not. The price is right, and they give you so much food, they had to staple the box shut.
… moreDani N
Ordered a chicken bites lunch as a carry out on 1/17/2026. When I walked into the building, the whole placed smelled of the cheap bathroom deodorizer that businesses often use. We placed our order. The cashier, D’Ondre, was very nice and polite. We sat at a table while our food was prepared. Again, this cheap deodorizer smell was so powerful and giving me a headache. I looked over at a window and sitting on the window sill are these milk gallon size like containers sitting there. One had clear liquid and the other had a yellowish looking color. And right next to that was a brown changing room screen that was hiding stuff??? Additional there was what appeared to be a fairly large cleaning machine sitting out in the open. All of this in the dining room! People are supposed to eat looking and smelling at all that stuff?
When we got home and opened the food, the chicken bites were very small, the potatoes were undercooked, the Cole slaw was not like it used to be. The food and the facility were awful. I gave two stars because all of the employees were nice. Very disappointing.
… moreTanya
Hard to find good workers anymore. Waited over 35/40 mins. The girl try handing my food to another car. I have to walk in because I payed for extra barbeque sauce & had only 1 in it. She’s going to argue with me that’s all that comes with it. I repeat myself a couple of times to look at the receipt, I paid for 2 extras. She still standing there looking dumb. Geez it’s not that hard. The manager came through. At least she was cool & professional about it. My food was way to cold & of course no extra butter after I asked on the phone & in person. I wanted to tell her to give me my $4.58 tip back. She for sure don’t deserve it. Ugh
… moreMark Thomas
The smell of the place greets you as you drive in or by. It’s enticing. And it, obviously, continues inside. Makes a body hungrier.
The interior is a step up from a fast-food place but the rest is the same: order at the counter, await your number to be called, served on plastic trays with plasticware.
The choices are as indicated on the awning: chicken, ribs & seafood. I had a 2 piece fish dinner which comes with a side h a roll.
I got my food a couple minutes later. There was no butter for the roll. The coleslaw was kind of bland. The fish was fine but nothing to drag me back. I’d be willing to try the chicken and potatoes on a second visit at sometime in the future as I heard a number of other customers make good comments about them.
… moreJen Jen
Ordered thru Door Dash as a pick up order on NYE. I placed order around 3 pm for 6:30 pick up. Received notification and went to the store and it was mayhem. It was minutes before close and you had ppl running everywhere bc they’d fallen behind. I overheard someone say that Chicken Shack employees were tasked with learning a new system on prob their busiest day. You had ppl complaining one after another but the store manager, G Cooper, was cool under pressure, addressed employees and customers politely and systemically knocked one order out after another. It was a situation bad enough where a lot of ppl would just stomp off the job but they pulled together and got er’done. Ppl need to stop being selfish and understand that stuff happens in life and sometimes we have to be inconvenienced and may have to wait a little longer. Yelling at the same ppl you expect to serve you is not the way to get what you want in the moment. I had to wait an extra 20 min but the food was hot, delicious and appreciated by everyone at my party. I might add that this is the first time in 35 years of going there that this sort of thing happened. They run a tight ship and foods consistently good.
… moreErica Lee
Yep, good, as always. Greasy, hot, crunchy, and worth it. I always have to stop here when I’m in Detroit for some crispy chicken and butter potatoes. Service was friendly and kind.
… moreJasmine Coleman
Thinking I chose the wrong day to visit. Maybe they were short staffed and stressed. The other issues during the visit I can get over but making it seem like I’m the issue when my order was wrong is annoying. I wasn’t rude, disrespectful, or impatient. And there was a nice little wait both times i had to go through the drive thru. Telling me my online order was made like I requested when it clearly wasn’t and was missing several components wasnt necessary. After eventually listening to me and letting me explain what was missing I got my order fixed. No apology for gaslighting but whatever. Hopefully the food will taste good at least.
… moreAlicia Reichert
Picked up the autumn deal to take to family. The tenders were super chewy and not good. We couldn’t eat them. The coleslaw was just ok. The potatoes and ribs were good.
The customer service was good.
I won’t be back – I paid a lot for inedible chicken.
… moreNikia Toliver
Love everything about this restaurant! The food IS ALWAYS fresh and cooked perfectly. The staff is ALWAYS friendly and knowledgeable. Gotta shout out Jase!
… moreNikki Williams
I was visiting my Dad for the holidays. I moved to Florida over 25 years ago. I remembered eating here on my lunch breaks in the 90s. The food is still DEE LISH! I hate that there isn’t a location in FL. The ribs? Broasted potatoes? Lemonade? Shrimp? DEE LISH!
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