
Health-conscious counter-serve chain offering chicken entrees in many styles except fried.
Address and Contact Information
Address: 8732 Sunset Dr, Miami, FL 33173
Phone: (305) 381-5044
Website: https://www.chickenkitchen.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Their food is delicious and they have Amazing Customer Service!!! (Thank you Cindy!!!)
We usted to go to the chicken kitchen on Kendall Dr and 107 Av and we loved the food, but couldn’t stand their customer service, it’s horrible and non existent. We are so glad to have found this one.
Yummy! 🙂
On my first visit (2-3 weeks ago), I ordered takeout around noon. It was understandably busy, and I waited about 15–20 minutes, which I had no issue with. However, when I went to pay and selected the “no tip” option on the kiosk, the cashier’s attitude shifted immediately. She let out a loud “woooow,” mumbled something in Spanish to her coworker, and rolled her eyes. I left the restaurant feeling uncomfortable and disrespected. While I typically don’t tip for counter service unless it’s exceptional, I am always a generous tipper when dining in.
Out of respect for the owner and my past positive impression of him, I let it go and decided not to leave a review at the time.
Fast forward to today—I stopped by to pick up a quick meal for my wife, who loves the Deluxe Chop Chop and was about to head into a long 13-hour shift. Unfortunately, the same staff was working, and I had the exact same experience. The moment I selected “no tip,” the cashier again changed her tone, sarcastically said “welcome,” and began muttering under her breath in Spanish to her coworker. The restaurant was empty this time, so it felt even more personal. When I asked for my receipt, I got another eye roll before it was handed to me with clear attitude. I’ll admit I grabbed it out of frustration.
Instead of walking out, I asked to speak with the manager and explained both of my experiences. I’m not sure if he fully understood me, but I felt it was important to share.
To the management or franchise owner: this isn’t about tipping—this is about basic respect and customer service. If I’ve experienced this twice now, I can’t imagine I’m the only one. It’s disappointing, especially when the food is good and the brand has potential. I hope this feedback helps bring some awareness and improvement moving forward.