Joe Padilla
Got to the restaurant at 9pm to find the employees cleaning up (they close at 10). I ordered my food and saw the cook also cleaning up. My tenders were old, cold, and hard. The fries were also cold. The biscuit was harder than a rock and un edible. The workers started draining the tea bins at 9:15 while people were still in the restaurant. I had to run over to get a refill of tea before it drained out. I’m pretty sure the owner would want his people making food until closing time. There were 10 people in the restaurant and they were trying to close the restaurant. This is unacceptable business practices. Sell good food until closing time!!!
… morestephanie Hairgrove
The chicken was ok, the gravy was gritty and sweet!! The worker that took my order was a collage age student who didn’t want to be bothered in taking my order, he was so rude! Hardly spoke up when I asked him what he said because he said it was to fast and so quiet, I will not be going back to chicken express in big spring, if you keep running it they way yall are your days are numbered for sure!
… moreT M
I have been several times but only to this location. For the most part, the food has been on the spot, and the service has been good. I really like the hot season salt on my food. With only one bad experience here, I give four stars
… moreJackie Lujan
Really wanted some chicken today, and it wasn’t this place! That was the worst meal I think I have ever had. Everything was cold, except the rolls and the chicken was not fresh!
… moreGavin dolan
Absolute worst they said they only had spicy tenders so was like oh yeah that’s fine I don’t care then they gave me the more burnt tenders I’ve ever had and my fries tasted like soap let alone worst costumer service like I for real payed 25 dollars for this??!!!
… mored batt
I DO NOT KNOW HOW THEY HAVE A 3 & 1/2 STAR OVERALL RATING. This was a drive through oorder at CHICKEN EXPRESS IN BIG SPRING, TEXAS, 8/19/25. This should have been the best chicken of the day because it would have been the first chicken fried of that day!. We arrived at 10:45 am.The chicken tastes and eats like it was left over from last night and re-fried this morning. Tough, VERY dry, the crust was so hard that it was very difficult to try to chew without praying that you don’t break a tooth. The mashed potatoes were thin and watery, and had no taste. The is not the first time the food and service has been very bad. What little I did eat has made me so sick!! The chicken here used to be so good, but now it sucks. Think twice before you go here.We will drive across town to Gills Fried Chicken from now on.I cannot believe that a business would serve food like this.The boy that took the order could not remember what was told to him. Okra and green beans and rolls were missing from the orders. They act like they don’t care anymore. At this rate, if they don’t like the job, they won’t have to worry about going to work because they won’t be open long!!! I didn’t know anyone could make fried chicken taste this bad!!
… moreCelestialCoffeeBean
I recently went in and got a 3 piece dark meal. It was fine at first but after I finished one of the pieces, I’ve noticed a bug or roach larvae on one of the other pieces. I drove back to the place to get a refund a number for a district manager or manager. . just someone to speak to because the employees didnt seem to care at all. They refused to give me a number or contact information of their higher-ups so I had to leave without such.
If you’re eating here, PLEASE look at what you’re eating.
… moreNick
I come here to eat the buffalo style chicken wings. They are truly one of a kind.
The tea is the best and can be bought by the gallon. They also have bags of ice for sale and It is the small kernel type great for eating. We all know someone who eats ice.
My grandmother says they have the best livers and gizzards so I take her word for it.
… moreJosh Turvey
Service was sub par (common these days), food was good, dined in, no plates were provided to eat.
… moreRalph Torres
Ive had both good and bad experiences. my last order of gizzards was over cooked. if you want to dine in rhis summer be ready to sweat they haven’t had a c for years.
… more