Destiney Lira
It happens every time!! Never get the correct dressing & I’m always missing the tortilla strips and pepitas! I asked for bbq sauce for my son’s nuggets and didn’t receive any. No forks for his mac and cheese or my salad.
… moreAaron
Stopped by Chick-fil-A and had a solid experience overall. The drive-thru line looked long, but it moved faster than expected, and the staff stayed friendly and upbeat the whole time. My chicken sandwich was hot, crispy, and perfectly seasoned, and the waffle fries were fresh with just the right amount of salt.
Inside was clean and well-kept, and you can tell the team works hard to keep things running smoothly during busy hours. Definitely one of the more consistent spots in Big Spring when you want something quick that still tastes fresh. I’ll be back.
… moreBobby
*UPDATE* I have visited on more than one occasion after the 1 negative occurrence and they have all been well-deserved 5 star reviews!! Food, Service, Atmosphere, all great!! Keep it up Chick-Fila, keep it up!
The only reason why I had to visit is because one of my kids was hungry for the chicken minis; however, they have lost my business due to rude customer service and for another reason already discussed with corporate and local management.
… moreMartha Gonzalez
Thank you Heidi for all your time and your patience and your good customer service because you resolved my problem. I will keep coming to Chick-fil-A.In Big Spring, Texas I’m thankful for the customer service you give out,you don’t see that no more, Thank you again you have a good team of workers ,and your a Very good Leader, Thank you again Martha Gonzalez
… moreBecky Williams-Anderson
Worst Chick-fil-A experience I’ve ever had. Arrived at 10:15 to order breakfast. One person working the register inside and another standing nearby doing nothing. Several customers besides myself and family waiting to order. The employee observing, finally asked to the man in front how she could help ( manager walked by several times) he placed his order and the lady stated “ breakfast ends at 10:30” the customer responded “yes, and I have been here for 15 minutes waiting…. It’s 10:30 now.” She said no breakfast it ends at 10:30. The customer was nice and responded “I was here at 10:15 waiting to order” – she said I’m sorry. The customer walked away and said forget it then “- manager looked directly at him as he was walking away and did nothing.
We were there for breakfast as well but obviously knew that wouldn’t happen.. so we ordered one nugget meal with coffee. We waited 10 minutes for someone to hand us the coffee. Terrible customer service and extremely disappointed by the male managers response to the customers.
… moreKenneth Bell
I have written, phoned, talked to managers and still the restaurant in Big Spring, Texas is the absolute worst I have ever been to. It is heartbreaking because this community wanted and deserved this establishment. 7 out of my last 10 visits my order was not correct. Everything from whole sandwiches to fries or desserts left out. Tonight it happened again. A simple internet order and the fries were left out. Up side is, at least they didn’t taste like old grease which has been the norm in the past. Maybe some of my conversations with managers has helped. I will no longer be a customer here. Get it right!!!
… moreAaron K.
Food wasn’t that hot, but was okay. Staff are friendly and technically helpful, but friendly in a way that feels very over-the-top “forced” that doesn’t feel sincere. Probably just a company/management thing, but it’s weird.
… moreKevin Aguilera
Literally have to get a dam microwave or something ‼️ I ordered a spicy deluxe with double pepperjack cheese & received my order with not just the cheese cold and hard but the bread as well i had a bad day at work and thought it would get better with a chick-fil-a order and i was wrong ♂️ i spend $13 on a dam cold order !! this place has a bigg from me will never come here again and definitely dont recommend it to nobody ‼️ (ofc to those who dont like their food cold) i hope yall get a Microwave soon because im sure yall will be getting more reviews like these (dam cheese came right off the burger)
… moreRobyn Chote
Excellent spicy chicken salad. And friendly service in the drive. See y’all next time we go through big springs ♀️San Antonio tx
… moreJaime Sotelo
Excellent customer service. Food was served quick during lunch hour. By far best Chick-fil-A I been to. Very attentive personal. We really enjoyed our visit.
… more