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Welcome to your Sugar Land Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 2323 Hwy 6, Sugar Land, TX 77478
Phone: (281) 494-3800
Website: https://www.chick-fil-a.com/locations/tx/sugar-land?utm_source=google&utm_medium=gmb
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Sugar Land – Chick-fil-A
Come visit Chick-fil-A in Sugar Land – Sugar Land for delicious options … Sugar Land. 2323 Highway 6. Sugar Land, TX 77478. Open until 10:00 PM CDT. (281) …
Chick-fil-A Sugar Land – Facebook
Details. . Open now · Pickup, Delivery. . 2323 Highway 6, Sugar Land, TX, United States, 77478 ; Links. . chick-fil-a.com/locations/tx/sugar-land?utm_sour…
Chick-fil-A Sugar Land TX (@chickfilasugarland) – Instagram
MADE IN TEXAS ✨ Mon–Sat 6AM–9PM | Closed Sunday Great food. Strong leaders. A team that’s built to grow. ❤️. Follow. Message.
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Reviews
Shon Callagin
I should have listened to the 2.1-star rating on Yelp! I’ve never experienced such poor service at a Chick-fil-A until visiting this location on Highway 6.
I arrived at 7:47 AM on a Friday, February 27, 2026 for a pickup order. Despite being the only customer in the restaurant initially, I wasn’t greeted once. Multiple employees made eye contact with me and simply looked away.
The lack of professionalism was staggering:
Management: A woman (who I assume was the owner or a high-level manager based on her attire) ignored me entirely to fix herself a drink and chat with staff.
Disregard: The Assistant Lead literally looked past me to help three kids who walked in well after I did.
The Wait: I stood there like I was invisible until a young lady—who appeared to just be coming off break—finally asked if I’d been helped. Only then did the Lead bother to ask for my pickup name.
Chick-fil-A is known for its training and hospitality, but this location is failing miserably. To the management: Do better. Train better. I won’t be back.
… moreI arrived at 7:47 AM on a Friday, February 27, 2026 for a pickup order. Despite being the only customer in the restaurant initially, I wasn’t greeted once. Multiple employees made eye contact with me and simply looked away.
The lack of professionalism was staggering:
Management: A woman (who I assume was the owner or a high-level manager based on her attire) ignored me entirely to fix herself a drink and chat with staff.
Disregard: The Assistant Lead literally looked past me to help three kids who walked in well after I did.
The Wait: I stood there like I was invisible until a young lady—who appeared to just be coming off break—finally asked if I’d been helped. Only then did the Lead bother to ask for my pickup name.
Chick-fil-A is known for its training and hospitality, but this location is failing miserably. To the management: Do better. Train better. I won’t be back.
Lyane Foreman
Here is your corrected and refined version with an informative, transparent, and firm tone, followed by a brief customer service reflection:
⸻
Over a two-week period, I visited this particular Chick-fil-A location twice, and both experiences reflected consistently poor customer service.
On the first occasion, I placed a mobile order but did not realize it was sent to the mall location across the street. When I arrived, I politely asked an employee if I was standing in the correct place for mobile pickup. Instead of responding verbally, she pointed to the sign above her and walked away. I waited for 15 minutes, assuming delays were due to the busy environment. Eventually, another employee approached me, asked for my name, and informed me that my order had been placed at the mall location. This entire delay could have been avoided had the first employee simply communicated clearly.
One week later, I returned and used a reward through the app in the drive-thru. Unfortunately, I was assisted by the same employee. She did not greet me, smile, or display basic courtesy. My order was incorrect—I received a medium drink instead of a large, and my condiments were wrong. When I addressed the issue with the runner that gave me my order, her demeanor as well was dismissive. When I asked why my orders are frequently inaccurate at this location, she responded that she did not know because she “didn’t make the food” and walked away.
This location would receive one star from me—zero if that were an option. I want to be clear that this is not reflective of all Chick-fil-A locations, as many uphold strong customer service standards. However, this particular restaurant demonstrates a consistent pattern of poor communication, lack of accountability, and unprofessional conduct.
Customer service is not simply about preparing food correctly; it is about communication, ownership, and professionalism. Over two weeks, the experience was not isolated—it was consistent. That consistency is the true concern for sure
… more⸻
Over a two-week period, I visited this particular Chick-fil-A location twice, and both experiences reflected consistently poor customer service.
On the first occasion, I placed a mobile order but did not realize it was sent to the mall location across the street. When I arrived, I politely asked an employee if I was standing in the correct place for mobile pickup. Instead of responding verbally, she pointed to the sign above her and walked away. I waited for 15 minutes, assuming delays were due to the busy environment. Eventually, another employee approached me, asked for my name, and informed me that my order had been placed at the mall location. This entire delay could have been avoided had the first employee simply communicated clearly.
One week later, I returned and used a reward through the app in the drive-thru. Unfortunately, I was assisted by the same employee. She did not greet me, smile, or display basic courtesy. My order was incorrect—I received a medium drink instead of a large, and my condiments were wrong. When I addressed the issue with the runner that gave me my order, her demeanor as well was dismissive. When I asked why my orders are frequently inaccurate at this location, she responded that she did not know because she “didn’t make the food” and walked away.
This location would receive one star from me—zero if that were an option. I want to be clear that this is not reflective of all Chick-fil-A locations, as many uphold strong customer service standards. However, this particular restaurant demonstrates a consistent pattern of poor communication, lack of accountability, and unprofessional conduct.
Customer service is not simply about preparing food correctly; it is about communication, ownership, and professionalism. Over two weeks, the experience was not isolated—it was consistent. That consistency is the true concern for sure
Alysse
Be prepared to wait in the drive thru for over 10 minutes for 1 item. Only to watch the mobile order continue to push cars through. I have watched atleast 25 cars go ahead of 3 cars during breakfast. Do better. Let us also order at the drive thru menu and stop sending people out to take our order. It clearly does not speed up the process
… moreSeth Kurien
I rarely eat fast food, but I trust Chick-fil-A because it’s usually reliable, efficient, and consistent—especially when ordering healthier items. Unfortunately, my experience at Chick-fil-A Sugar Land Town Square was extremely disappointing. The drive-thru was unusually slow, with us waiting over 18 minutes while cars behind us were served first, and I was unimpressed by the lack of professionalism from employees in the drive-thru who appeared distracted, joking around, and flirting instead of focusing on accuracy and efficiency. When we finally received our food, multiple items were incorrect or missing: my 8-count grilled nuggets were completely missing, my girlfriend’s apple vinaigrette dressing was forgotten (making her meal difficult to eat), and her kale crunch salad came with granola instead of almonds, which is incorrect. To make matters worse, the order was also charged incorrectly. I returned to the store through traffic and spoke with the manager, who apologized but still charged me for the missing grilled nuggets despite the error being on their end. I specifically explained the missing dressing and almond issue, yet when I got back to the car, the almonds were still forgotten—even after speaking directly with the manager. I had to go back inside again to finally receive the correct item. The only compensation offered was a brownie, which we do not eat. Because of these repeated mistakes and delays, my girlfriend ended up late to her real estate appointment, and what should have been a quick, dependable meal turned into a frustrating and time-consuming experience. This level of carelessness and unprofessionalism is not what I expect from Chick-fil-A, and I sincerely hope this location improves its training, attention to detail, and customer service standards.
… morems toi
This store gets crazy busy and crowded…but when I tell you this crew…these young people maintain their customer service composure!
The store is always sparkling clean..,and they greet you with a smile! What blows my mind about this is, up and down Hwy 6 are stores with young people with the worst attitudes!! You get NO CUSTOMER SERVICE and they act as if YOU disturbed THEM at home!
How does Chic Fil A do it! How are they managing to train young people to take PRIDE in what they do❓❓❓ How did they manage to get them to smile❓ To be professional❓So clearly it can be done!! In my day, these things were instilled at home!
I generally have not been a Chic Fil A customer…but I will be now!! This store is stellar! Thank you! Good job 2323 Hey 6‼️
Ps: when you are giving away something, tell the customer so they don’t think they have wrong order or paid for something and get didn’t! Thank you!
… moreThe store is always sparkling clean..,and they greet you with a smile! What blows my mind about this is, up and down Hwy 6 are stores with young people with the worst attitudes!! You get NO CUSTOMER SERVICE and they act as if YOU disturbed THEM at home!
How does Chic Fil A do it! How are they managing to train young people to take PRIDE in what they do❓❓❓ How did they manage to get them to smile❓ To be professional❓So clearly it can be done!! In my day, these things were instilled at home!
I generally have not been a Chic Fil A customer…but I will be now!! This store is stellar! Thank you! Good job 2323 Hey 6‼️
Ps: when you are giving away something, tell the customer so they don’t think they have wrong order or paid for something and get didn’t! Thank you!
Devin M
Employees here are really nice and hospitable. However, I always go through the Drive Thru…and OMG….the speed of service is dinosaur slow. Not really a sense of urgency by anyone & their speed is very slow for CFA standards.
Only reason I come it’s bc it’s so close to the Gym and convenient. If there was another CFA closer, I’d go to that one instead.
… moreOnly reason I come it’s bc it’s so close to the Gym and convenient. If there was another CFA closer, I’d go to that one instead.
Montia Murray
This is nothing against the OG Chick-fil-A. I love to eat here every now and then. Recently I was advised to reduce my gluten consumption. I had a free entree reward in my app for my birthday so I decided to order my sandwich on a gluten free bun. It was delivered in a separate cellophane wrapper while the sandwich box had my meat and toppings. The bun was the least appetizing thing I have experienced it was flavorless and dense. Toasting it would have likely improved it, but I understand the need to prevent cross contamination. Is there no way to improve the quality for those of us who are gluten sensitive? Or do I have to stick to the salads?
… moreRBM EOE
Pretty much the same as any CfA. This one I used the drive thru, it goes from 2 lanes into one which really slows down service. 3 cars ahead of me got their food but couldn’t move on because the 1st car in line had not recieved theirs. I noticed that when I got mine, so did the 2 cars behind me. Customers waited because of only 1 exit line. Food was good, as it usually is at CfA.
… moreDan John
The food at this location is consistent with what you’d expect from Chick-fil-A. I eat here frequently.
I gave 4 stars for Service and Atmosphere.
-For Service, it’s because they often forget my additional cheese I paid for on my salad and/or other items like salad dressing. If your order is basic with no custom adds, I’m sure it’s fine.
-For Atmosphere, it’s not the restaurants fault, but they are so busy that the atmosphere feels rushed and overly crowded. It’s hard to park and walk to the restaurant since the drive thru blocks the general parking entrance. There tends to be a ton of people and delivery drivers standing around your table while they wait on their food. Not a deterrent for me, but also not a 5 star experience.
Don’t skip it if you’re hungry. Just be aware it is often crowded.
… moreI gave 4 stars for Service and Atmosphere.
-For Service, it’s because they often forget my additional cheese I paid for on my salad and/or other items like salad dressing. If your order is basic with no custom adds, I’m sure it’s fine.
-For Atmosphere, it’s not the restaurants fault, but they are so busy that the atmosphere feels rushed and overly crowded. It’s hard to park and walk to the restaurant since the drive thru blocks the general parking entrance. There tends to be a ton of people and delivery drivers standing around your table while they wait on their food. Not a deterrent for me, but also not a 5 star experience.
Don’t skip it if you’re hungry. Just be aware it is often crowded.
Yvonne Estrada
I use the mobile drive through about once a week. It’s very convenient and the food is always perfect. I don’t know who is salting those fries but they get it just right and the fries seldom make it to my final destination because I eat them in the car. My favs are the sandwich and the chicken strips and the milkshakes. Service is always impeccable with smiling, professional staff. The mobile thru line is fast and I will pass by other Chick Fil A stores that don’t have them to use this one.
… more