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Welcome to your Waco Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 6001 W Waco Dr Ste 102, Waco, TX 76710
Phone: (254) 776-6739
Website: https://www.chick-fil-a.com/locations/tx/richland-mall?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Nellie tuiasosopo
Great food it was located in the mall. I harken back to the days when getting waffle fries was special getting it in the mall arena. The new maple bacon sandwich is fantastic. Thank you for great service
… moreKelly T
We drove over half an hour to the mall to return a dress to dillards. I pre-ordered chickfila on my app for pick up inside but did not hit the button for “here now.” About 10 minutes after arriving and in the middle of the return process, I get a call from a male employee saying that my order is ready for pick up. That’s strange because I didn’t alert that we had arrived yet. I let him know that we would be by shortly, his very unprofessional response was, and I quote, ” Well, your order is ready, just FYI,” and hung up. We picked up our food about 15 mins after the call- the banana pudding milkshake was liquid, all of the food was cold, and the ice in both drinks was nearly gone. I will not be back to this location, even for dining in. There are other locations that treat customers the correct way. Thank you, whoever called and made the food prematurely for ruining my daughters favorite meal, that she has been patiently waiting to eat since having surgery.
… moreBrenda Bynog
The drive through was going out on the highway instead of wrapping the restaurant like most. So we went inside. Service was slow my food was like warm. The waffle fries were old and soggy. Everything was luke warm not hot. Chic Fil A is usually ny go to for a chicken sandwich but not at this one.
… moreRegi254
I’ve never been to a Chick-fil-A that disappoints. And Ive been to many across Texas. The store is always clean, service is courteous and food is fresh. This is definitely my favorite fast food.
… moreJustin LeMaster
They like to give your food to other people and then refuse to remake it or compensate you. Don’t order from this location. All they are going to do is waste your time and steal your money.
… moreVivian Bermudez
Love their Cobb salad! But their customer service sadly is not as good as it used to be. I felt ignored in my last visit, and the funny thing is that there weren’t any clients besides me. Employees were just there talking to each other, and I was standing there waiting for them to realize I was there. I’m surprised I didn’t leave. Management definitely needs to do something about this. Customer service should be improved.
… moreRami ALSHAZA
We had lunch there. Nuggets and tinder were super good and tasty would recommend for a quick lunch in the mall
… moreMary Randolph
I eat here alot with my kids. And everyone is always so nice. It’s always clean and the food comes out fast. But i have had two bad spicy sandwiches from here. The last one was so bad i couldn’t eat it. The meat was tough rubberly like and darker in color and both times the piecez were very oddly shaped ellongated tough rubbery brownish yellow tanish not as white colored meat.
… moreMike Levine
Without a doubt, this is the worst Chick-fil-A I have ever been to. I waited 30 minutes in the drive thru for 1 sandwich. It was not even the lunch rush. The sandwich was pitiful, with wilted and soggy lettuce that must had been 3 days old. There were only 2 food runners who looked confused and overwhelmed. I know they have opened recently, but there is no excuse for poor training and systems at this restaurant. Management obviously doesn’t care at all about customer service. I will NEVER come back to this location.
… moreTabitha Long
I’ve never had my order wrong at a Chick-fil-a..until now.
Got regular nuggets instead of grilled, then after handing the employee the nuggets to exchange them, waited 10 minutes for him to forget about it and had to ask someone else—they were ready on the line the whole time and she just grabbed them.
Then my kale crunch was DRY and I didn’t get my sauce for my nuggets. And my drink was wrong.
Definitely not the Chick-fil-A standard I’m used to.
… moreGot regular nuggets instead of grilled, then after handing the employee the nuggets to exchange them, waited 10 minutes for him to forget about it and had to ask someone else—they were ready on the line the whole time and she just grabbed them.
Then my kale crunch was DRY and I didn’t get my sauce for my nuggets. And my drink was wrong.
Definitely not the Chick-fil-A standard I’m used to.