

Welcome to your Gurnee Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 6550 Grand Ave, Gurnee, IL 60031
Phone: (847) 782-9294
Website: https://www.chick-fil-a.com/locations/il/gurnee?utm_source=google&utm_medium=gmb
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Order and Reservations
Order: Order online
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Reviews
The person who took my order was named Mimi. She truly paid attention to what I said , which feels like a lost art these days. While I was waiting for my food, I thought to myself, “I should have asked her to separate each order.” When I looked up, she was already doing it.
I have never received this level of service at a fast-food restaurant. She was attentive, observant, and genuinely helpful. She recognized exactly what I needed and packed everything accordingly. This location is fantastic, and Mimi is a perfect example of what front-facing customer service should be.
I will go back because of her service. Thank you Mimi. Stay Awesome
I understand that food can take time. That’s not the issue. The issue is management. The manager on duty that day did not come close to living up to Chick-fil-A’s standards of respect, professionalism, and care for employees. He was openly rude to staff and made inappropriate comments toward them. That behavior directly contradicts the company’s emphasis on treating people with dignity and respect.
What makes this more frustrating is that there are managers at this location who do reflect those values. Jeremiah consistently treats employees with respect, and the staff clearly respects him in return. Phil does the same. Their leadership shows what this establishment should look like. In contrast, Josiah’s behavior, based on what I’ve personally witnessed, does not align with Chick-fil-A’s culture at all. He regularly speaks down to employees, acts unprofessionally, and carries himself with an authority that feels more like a power trip than leadership. I have even seen him argue with an employee in front of others. After reading additional reviews, it’s clear this is a pattern.
Because of this, I’m giving this location one star until management addresses the problem. Chick-fil-A is known for high standards and strong values. This manager does not meet them. The employees here are kind, hardworking, and deserve leadership that reflects the brand they represent.