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Welcome to your Merrillville Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 2385 Southlake Mall, Merrillville, IN 46410
Phone: (219) 769-6810
Website: https://www.chick-fil-a.com/locations/in/merrillville?utm_source=google&utm_medium=gmb
Menu Photos
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Reviews
1L
I had a very concerning experience at the Chick-fil-A located at 2385 South Lake Mall, Merrillville, IN.
After receiving my order, I noticed a strong, fermented/ammonia like odor coming from multiple Polynesian sauce packets. This was not a normal food smell and appeared consistent with spoilage. I stopped eating immediately. This is not food that should be given to children or pets, and it raises serious safety concerns.
When I reported the issue, employees were able to smell the sauce and agreed it was abnormal. However, the on-duty manager, Seth, did not remove the product and instead escalated the situation by calling the police, despite my being calm, cooperative, and simply reporting a food safety concern. That response was unnecessary and intimidating.
Food that smells fermented or spoiled should be taken seriously and removed immediately. I hope Chick-fil-A corporate reviews this location’s food handling and management practices to prevent this from happening to other families.
Ms. Frantz, we spoke around 7:00 p.m. Please review the formal corporate complaint sent by email, as well as the multiple customer reviews referencing food safety and management concerns at this location. It is concerning to see similar experiences reported by other customers. Meaningful changes are needed to ensure customers are treated professionally and that food safety concerns are addressed promptly and competently.
… moreAfter receiving my order, I noticed a strong, fermented/ammonia like odor coming from multiple Polynesian sauce packets. This was not a normal food smell and appeared consistent with spoilage. I stopped eating immediately. This is not food that should be given to children or pets, and it raises serious safety concerns.
When I reported the issue, employees were able to smell the sauce and agreed it was abnormal. However, the on-duty manager, Seth, did not remove the product and instead escalated the situation by calling the police, despite my being calm, cooperative, and simply reporting a food safety concern. That response was unnecessary and intimidating.
Food that smells fermented or spoiled should be taken seriously and removed immediately. I hope Chick-fil-A corporate reviews this location’s food handling and management practices to prevent this from happening to other families.
Ms. Frantz, we spoke around 7:00 p.m. Please review the formal corporate complaint sent by email, as well as the multiple customer reviews referencing food safety and management concerns at this location. It is concerning to see similar experiences reported by other customers. Meaningful changes are needed to ensure customers are treated professionally and that food safety concerns are addressed promptly and competently.
Lura S.
Went here this week, the food was good. Drive through was kinda slow due to a rush but our order was accurate. However, Katie took our order and tho she was kind, I felt that she was overly kind to my husband and kept calling him “babe,” but with me, she was blunt and kept her attention to my husband, which made me uncomfortable. I’m not sure if I’m the only one who feels this way especially since Katie is around age but I don’t think it’s professional to be calling a customer “babe.”
… moreJazmine Joseph
Very disappointed and concerned. I’ve been a loyal Chick-fil-A customer forever and have always trusted their quality — but this experience completely changed that.
I ordered two meals about 40 minutes before closing, and the chicken nuggets I received were cold, sticky, smelled strange, and looked gray/pink and undercooked on the inside. It was so disturbing I couldn’t even finish my food. I even felt sick afterward.
I went to the restaurant the very next day, showed the food and photos, and the manager showed little concern — offering only a refund for the nuggets, which did not feel appropriate given the situation.
I also reported the issue to Chick-fil-A corporate over a week ago and was told someone would follow up — no one ever did.
I’m extremely disappointed by the lack of accountability and food safety in this case. I hope this location and corporate leadership take this seriously before someone gets seriously sick.
… moreI ordered two meals about 40 minutes before closing, and the chicken nuggets I received were cold, sticky, smelled strange, and looked gray/pink and undercooked on the inside. It was so disturbing I couldn’t even finish my food. I even felt sick afterward.
I went to the restaurant the very next day, showed the food and photos, and the manager showed little concern — offering only a refund for the nuggets, which did not feel appropriate given the situation.
I also reported the issue to Chick-fil-A corporate over a week ago and was told someone would follow up — no one ever did.
I’m extremely disappointed by the lack of accountability and food safety in this case. I hope this location and corporate leadership take this seriously before someone gets seriously sick.
Kanye West
Amazing service from the entire crew, greeted with a smile, got food out very fast. Particularly was helped by “Farah” and “Ryan”, very good workers and would recommend this spot to anyone.. much better than the Chick Fil A in hammond.
… moreserenity
This is my usual chick fil a that i always go to. I received the wrong order but im assuming it was because it was 30 minutes before close
… moreTom OConnell
Great food and service. Ordered delux chicken sandwiches, waffle fries and drinks. Food was hot and tasted good. Everyone working here have been very pleasant.
Best Chick-fil-A that we have been to.
… moreBest Chick-fil-A that we have been to.
Diane
The food is always hot and fresh. The staff are very polite and pleasant. The restaurant is always clean. Keep up the great work!
… moreCharonda Clark-Brown
Always a pleasant place to visit. I’ve haven’t had a bad experience at all. The food, service, and atmosphere are enjoyable. The bathrooms are clean which, is a big them for me!!! Also, they have mouthwash in them, something my kids like. Did I mention, they are kid friendly, something I like
… moreDanielle S
There wasn’t a long wait. The lady that took our order was polite and had a smile the whole time. She recommended the lemonade. Which, by the way, is great! Didn’t take long to get our food. It was fresh and hot. Will definitely be returning
… moreSamuel Wilson
Recently visited Chick-fil-A and found Gia very helpful and polite. She helped me with a smile and friendly conversation. Will definitely be back and someone should give this girl a raise!! Thanks Gia!
… more