Chick-fil-A

  4.3 – 3,974 reviews   • Fast food restaurant

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Welcome to your Warrensville Heights Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Chick-fil-A 44122

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chick-fil-a.com

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OH Locations and Information | Chick-fil-A

4001 Richmond Rd, Warrensville Heights, OH 44122. Closed – Opens tomorrow at 6:30 AM EDT. Get directions View restaurant · Howland · (330) 652-1300.

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Reviews

YourFavoriteYelperBunni
I usually have great experiences with Chick-fil-A, which is why this was disappointing. I ordered a Southwest Salad and was given a completely different salad instead. The receipt clearly shows that I ordered at Southwest Salad. After working a 16-hour shift, I was really looking forward to that meal, so opening the wrong order was upsetting.
I called the store and left a voicemail but didn’t receive a response. I understand mistakes happen, but clear communication and follow-up would have gone a long way. I’m hoping this was just an off night, because I normally expect better accuracy and service here.
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Brian Mizway
I want to thank the entire staff at this beechwood location. This was only the 2nd time I’ve been able to eat chick fila because my home location normally has cars wrapped around the building and I never have the time to wait 30 min in line to normally eat here. But the beach wood location was totally awesome. The grilled chicken sandwich with the chick Fila sauce was amazing. One of the best chicken sandwiches I have had in a long time. But even more amazing was the staff. The level of professionalism and customer service and respect was 1st class. Top teir. Something that you won’t find at other fast food restaurants to me. Polite, helpful, smiles on their faces. Mgmt please thank your entire team for me. Its greatly appreciated on the customer side of things. Totally made my day. Thank you!
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Linda Hamilton
I am not sure, But it seems that the original chicken sandwich has changed. I have ordered it at 2 stores ( after not having it since Covid). Definitely not the same as years ago… not plump as if not all white meat and did not have that fresh chicken taste. I was so disappointed that I had some coupons and gave them to another family that was there because I’m sure I won’t be eating at any Chik Fil A again.
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Jenn M
​Mobile Order -Drive-thru
​I can’t believe I am giving Chick-fil-A a bad review. Ordinarily, their service is top-notch, but this location provided the worst service I have ever experienced.
​We went through the drive-thru and ordered chicken strips and a grilled chicken sandwich with extra lettuce and no bun. I am diabetic, so I leave off the bread and wrap the sandwich in lettuce; it gives me the feel of fast food while staying on the healthier side.
​Where do I even begin with the service? First, they forgot our chicken strips, so we had to go back in to get them. Then, once we got back to the car and started eating, I realized the chicken sandwich was ice-cold. I order my sandwich this way at every other Chick-fil-A and never have a problem. To top it off, the large mac and cheese we ordered didn’t seem like a large at all. It looked more like a medium.
​I am so disgusted. I have mobility issues, so I couldn’t just keep going back inside to fix their mistakes. I certainly will not be returning to this location. I truly hope this isn’t a new trend for the company, as I’ve always regarded Chick-fil-A as the best fast-food chain for service and for accommodating custom orders like mine. Other chains simply don’t allow for the same level of customization that I prefer.
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Shirley Hall
Service is excellent we went thru the drive thru. The few times I’ve been there even in the drive thru service is great you dont wait long . And every employee that I’ve had contact with has great customer service skills . Which is important to me.
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Stephanie Graves
So this is my favorite location but it’s going downhill. I tell people all the time, you may be in the line for 20mins but your food will be hot and good service. I got decent service, but my food wasn’t good. We got salads with grilled chicken. My nuggets are burnt so it ruined the salad plus I was missing corn in my cobb salad. Then i got a medium fry on the side. They were ice cold. I’m starving so I’m still gonna eat the cold fries and then I see I have no straw for my lemonade so now I had cold potatoes in my throat and an issue swallowing them down completely. I’ve never had to check my bag leaving here, guess I will have to now.
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Mrs. Salena
I didn’t sit down to eat, but the customer service was excellent. The young man was friendly and provided good service. The food was hot, no complaints. Thank you!
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Jonathan Martin
Update 10-30-25
Downgrade to 2
Idk what’s going on but the wait times have become ridiculous with not that many cars. It’s definitely a staffing issue. I don’t ever have more then. 10min wait at any other CFA. I been in line with out placing an order for over 20min. I eventually left the line

Staff has been very friendly and have always gotten my order right. You can’t do anything about demand it was high wait times but they were very busy and they cooked my order well done which some chick fila refuse to do.
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Tuti Villar
I love Chick fil A but this location was lacking many things, specially cleanliness and customer service in general.
More than 8 workers and almost an empty restaurant and it was still messy with many of the workers just standing around and not trying to help customers.
They looked bothered when asking for things from them, I understand we all have bad days but it isn’t the customers fault.
Wont be dining here again probably
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Kim Davis
UPDATE to my 10/22 post…
It’s been a week and I still haven’t heard back from the manager, or anyone else for that matter. I’ll still eat there personally, but I won’t be placing any more large orders.

I opted to pick up my online order because it was a $35 savings on a $110 order verses having it delivered. That being said, I was told that they “would start working on the order once I had arrived”, despite it having been paid for by credit card in advance. When I arrived, I let person at the counter know that there were no options to order more than 2 packs of sauces, so I would be needing a variety to go with my 10 sandwiches, 7 orders of fries and a 30 piece platter of nuggets. She even called back to kitchen to let them know to pack it with my order. Suffices to say as I set up for my meeting, there wasn’t 1 sauce packaged in any of the bags. Not 1 ketchup, a mayo… NOTHING. It was dry sandwiches, nuggets and fries for everyone. Upon discovering the omission, I immediately called the store to see if something could be done. That was at 2:30 PM. I could only reach voice mail and I tried all options. It is now the following morning and I have yet to receive a return call. I’ll update this post if I ever hear back…I’m not holding my breath. Those attending the meeting were less than impressed with my selection and didn’t hesitate to let me know.
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