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Welcome to your Knightdale Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 6711 Knightdale Blvd, Knightdale, NC 27545
Phone: (919) 754-4977
Website: https://www.chick-fil-a.com/locations/nc/knightdale?utm_source=google&utm_medium=gmb
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Knightdale | Chick-fil-A
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Chick-fil-A Knightdale – Facebook
Details ; · Fast food restaurant ; . chick-fil-a. com/locations/nc/knightdale?utm_source=yext& utm_medium=link ; . 66% recommend (373 Reviews) …
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Reviews
Unknown User
Been coming here for years. Always great food and welcoming employees. Clean atmosphere. Employees are fast and efficient.
… moreKC
I had a very disappointing experience at this location. The cashier, Jamie Lynn, was extremely rude and had a very poor attitude toward customer service. Her behavior felt dismissive and, at times, came across as racially insensitive.
I usually visit Chick-fil-A because they are known for their exceptional customer service, kindness, and professionalism. Unfortunately, that standard was not reflected here. There was a clear lack of empathy and warmth in the interaction.
I truly hope management addresses this situation, because experiences like this do not represent the values and reputation that Chick-fil-A is known for. Customers should feel respected and welcomed when they visit.
… moreI usually visit Chick-fil-A because they are known for their exceptional customer service, kindness, and professionalism. Unfortunately, that standard was not reflected here. There was a clear lack of empathy and warmth in the interaction.
I truly hope management addresses this situation, because experiences like this do not represent the values and reputation that Chick-fil-A is known for. Customers should feel respected and welcomed when they visit.
M Grace
i came today with my sibling to meet my dad and our other sibling. or, rather, tried to come. i got to the restaurant at 4:01 pm. and i genuinely do have compassion and empathy for the fact that they clearly posted that they would be closing at 4:00 pm. i want to make clear that respecting a boundary put in place to give employees a chance to spend a holiday with their loved ones is very much not the problem. the problem is that they let my dad order for multiple people not present in a very much empty restaurant at about 3:58 pm without so much as telling him the updated hours. not to mention the fact that the majority of the nuggets were entirely made up of fat. the problem is that another guest arrived at the same time quite literally banging on the windows and was allowed into the restaurant but numerous people came out of the restaurant to inform us that we could not go in to grab our dad after the initial interaction with the individual letting the window banger in but not us when we did nothing but stand there and ask to meet our dad. not even an offer to relay a message to him, just numerous extremely haughty interactions. honestly, i’m appalled. chick-fil-a is supposed to be customer service oriented. however, this location is full of condescending workers. there is a right way to handle these situations and whatever happened today was all around atrocious.
i would also like to add an update a week later: this location clearly has no shame or sense of duty to their loyal customers. i was ensured that i would be contacted by this location regarding the terrible experience i had. i was given a timeframe of 2-3 business days on the 1st. it has been well over this window and i have come to realize that this location cares about profits and nothing more. it’s so interesting to see yet another corporation that proclaims to have christian values only care about their greed and corruption. more than anything, i’m disappointed that i was led to believe they cared whatsoever in the first place
… morei would also like to add an update a week later: this location clearly has no shame or sense of duty to their loyal customers. i was ensured that i would be contacted by this location regarding the terrible experience i had. i was given a timeframe of 2-3 business days on the 1st. it has been well over this window and i have come to realize that this location cares about profits and nothing more. it’s so interesting to see yet another corporation that proclaims to have christian values only care about their greed and corruption. more than anything, i’m disappointed that i was led to believe they cared whatsoever in the first place
Logan W
I’m not happy at all, so I went through the drive thru and realized my entire Chicken Sandwich was missing once I got home. I’ve never had an issue at this location after coming here for years so I don’t ever really bother checking the bag to keep the line flowing. Now I have to eat the charge while also having no dinner because the location is around 30 minutes away for me and it’s not worth the drive back since I’d waste even more money/time getting there and home. Great friendly employees that are always very professional and kind, I understand mistakes happen but it’s not right that the customer has to eat the charge and go without food when this happens. Chic-Fil-A has always been so good about getting the order right it’s definitely a let down. I hate to even leave a poor review however there’s really no other option
… moreMattea Mertz
I was eating inside at a little before 9, then went to put in another order to get some more before I left, and because I ordered at 9:02 the only option was a drive through order. So I ordered and as I was walking out, I asked the front desk if they wouldn’t mind just handing me the order since the front desk was literally five feet from the drive thru window. They said no, which was fine; they said I needed to go through the drive thru. No problem. I walked out and through the drive thru. I gave them my name and they were like aight bet. Two minutes later some manager comes out, after the staff told me to go to the drive thru window, and he tells me actually that I can’t be standing in the drive thru because I might be hit by a car and sue. Um, they told me to go to the drive thru and once again could have literally just handed me my nuggets, but okay… they then had me wait outside the front door in the cold for five minutes before bringing me the food and acting like they were doing me a favor by saving me from the danger of walking in a drive thru. Thank goodness, I feel so safe for them for sending me outside then back around, and waiting in the cold when they could have just handed the food across the counter the first time. Yes, I know this is petty and whatnot but that was very unnecessary. Most of the staff were very nice, but the guy in charge was kinda ridiculous for no reason and that was at least equally as petty as this post.
… moreVida Offgrid
Overall, it is an okay location. The staff are generally cordial and do their best during busy times. That said, if you are ordering through the drive thru, please use the app and order ahead. It makes the process much more efficient for everyone, and you also earn rewards for free items later on.
Waiting behind someone sitting in the drive thru while they slowly review the entire menu from their car can be frustrating. If you need time to decide, going inside is the better option. The drive thru works best when orders are placed quickly.
… moreWaiting behind someone sitting in the drive thru while they slowly review the entire menu from their car can be frustrating. If you need time to decide, going inside is the better option. The drive thru works best when orders are placed quickly.
Tammy Gurley
I just went thru drive thru and ordered 12 nuggets. I know this may be petty but I only got 10. See picture.
… moreJeyan Hymans
Worse Chick Fil A in Wake county by far. Every time I come here my order is always wrong, if it’s not missing fries, it’s missing sauces. Honestly so disappointed in this place since Chick Fil A has such a good reputation with costumer service.
… moreHalie
I have literally never had a worse experience than at this Chick-fil-A. There is supposed to be a standard for this restaurant and you guys absolutely failed. Every time I come and buy food for my family, something is missing or wrong. This last time I went, the person who took my order, rushed through it and got it wrong. She seemed confident so I didn’t question. I go inside, even though I went through the drive-through originally, to get my order fixed and I met with disregard and no urgency whatsoever. I wish I could give you guys negative stars.
To add insult to injury, all the food is cold and soggy. Terrible service for $40+
… moreTo add insult to injury, all the food is cold and soggy. Terrible service for $40+
Alejandra Méndez-Dill
I’m really disappointed with my recent experiences at this Chick-fil-A. I visited twice trying to order the Southwest salad with the spicy fried chicken, and both times they gave me the wrong chicken. On top of that, I ordered and PAID for an extra filet, and it was missing both times.
It’s frustrating to go back expecting better service and still receive an incorrect order. I love Chick-fil-A normally, but this location really needs to pay more attention to accuracy and double-check orders before sending them out. Not a good experience at all.
… moreIt’s frustrating to go back expecting better service and still receive an incorrect order. I love Chick-fil-A normally, but this location really needs to pay more attention to accuracy and double-check orders before sending them out. Not a good experience at all.