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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Welcome to your Colonial Heights Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 661 Southpark Blvd, Colonial Heights, VA 23834
Phone: (804) 524-4944
Website: https://www.chick-fil-a.com/locations/va/colonial-heights?utm_source=google&utm_medium=gmb
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Reviews
Maurice (Baba)
The staff was on their game. Ordering was smooth and the food was great. The owner-operator was smiling greeting customers.
… moreBella Jones
DO NOT GO TO THIS LOCATION — GO TO CHESTER INSTEAD!!!
This was by far the worst experience I have ever had at any Chick-fil-A, and that’s saying a lot because I’ve been a loyal customer for years and have always appreciated their reputation for service and cleanliness. But this location has completely gone downhill, and it honestly shocked me how bad things have gotten.
I chose to dine in because I wanted a calm meal in what I thought would be a clean and well-managed establishment. Instead, it was the complete opposite. I wasn’t greeted properly, no one checked on me once I sat down, and when my food arrived, there was a BUG in my sandwich. Yes! a literal insect inside my food. I immediately brought it to the staff’s attention, expecting at the very least a sincere apology or a replacement, if not a full refund.
What I got was NOTHING!!
No apology. No explanation. Not even a look of concern. The staff barely acknowledged it and made no effort to correct the situation. Management didn’t speak to me at all, didn’t try to make it right, didn’t even show basic decency. It was like they didn’t care that I was served contaminated food.
Then, when I went to ask for a simple drink refill (again, I was dining in), I was told I’d have to buy an entirely new drink all I had was Sweet Tea / Lemonade mixed.
This was the final straw. Chick-fil-A is known for going above and beyond for guests, and this location isn’t even meeting the bare minimum anymore. No wonder why they are always slow and have long lines I’ve never been told to pay for a refill in any dine-in setting especially not when your food just had a bug in it.
But what really disturbed me most was what I observed while I was still inside. Several employees were working the drive-thru outside in extreme heat well over 100 degrees. What stood out to me was that management showed absolutely no visible concern for their well-being. I didn’t see anyone offer water, shade, or even check on them. It honestly felt inhumane. These young workers were out there sweat dripping down their faces while the managers stayed inside and acted indifferent.
On top of all that, the overall cleanliness of the restaurant was horrible. Tables were left dirty, trash cans were full, and the bathroom had an unpleasant odor smelled like urine. It didn’t feel like the kind of place I would trust to prepare food safely and the bug in my sandwich just confirmed that.
And the attitude from management? Cold, unapproachable, and completely dismissive. They clearly didn’t care about me as a customer, and they didn’t seem to care about their staff either. There was no leadership, no hospitality, and no accountability. You can tell when management sets a tone of apathy and that’s exactly what’s happening here. Employees seemed overworked, under-supported, and disengaged. The culture in this location is clearly broken.
I don’t write reviews like this often, but this experience was so disappointing and honestly concerning, I feel a responsibility to say something. No customer should be treated like this. No employee should be treated like this. This location fails on all levels: food quality, customer service, employee care, cleanliness, and management communication.
I will never return to this location, and I strongly recommend that others avoid it too. If you want Chick-fil-A done right, go to the Chester location they still understand how to treat people with respect.
Someone seriously needs to report this place to corporate and the health department.
Enough is enough they need to be shut down.
… moreThis was by far the worst experience I have ever had at any Chick-fil-A, and that’s saying a lot because I’ve been a loyal customer for years and have always appreciated their reputation for service and cleanliness. But this location has completely gone downhill, and it honestly shocked me how bad things have gotten.
I chose to dine in because I wanted a calm meal in what I thought would be a clean and well-managed establishment. Instead, it was the complete opposite. I wasn’t greeted properly, no one checked on me once I sat down, and when my food arrived, there was a BUG in my sandwich. Yes! a literal insect inside my food. I immediately brought it to the staff’s attention, expecting at the very least a sincere apology or a replacement, if not a full refund.
What I got was NOTHING!!
No apology. No explanation. Not even a look of concern. The staff barely acknowledged it and made no effort to correct the situation. Management didn’t speak to me at all, didn’t try to make it right, didn’t even show basic decency. It was like they didn’t care that I was served contaminated food.
Then, when I went to ask for a simple drink refill (again, I was dining in), I was told I’d have to buy an entirely new drink all I had was Sweet Tea / Lemonade mixed.
This was the final straw. Chick-fil-A is known for going above and beyond for guests, and this location isn’t even meeting the bare minimum anymore. No wonder why they are always slow and have long lines I’ve never been told to pay for a refill in any dine-in setting especially not when your food just had a bug in it.
But what really disturbed me most was what I observed while I was still inside. Several employees were working the drive-thru outside in extreme heat well over 100 degrees. What stood out to me was that management showed absolutely no visible concern for their well-being. I didn’t see anyone offer water, shade, or even check on them. It honestly felt inhumane. These young workers were out there sweat dripping down their faces while the managers stayed inside and acted indifferent.
On top of all that, the overall cleanliness of the restaurant was horrible. Tables were left dirty, trash cans were full, and the bathroom had an unpleasant odor smelled like urine. It didn’t feel like the kind of place I would trust to prepare food safely and the bug in my sandwich just confirmed that.
And the attitude from management? Cold, unapproachable, and completely dismissive. They clearly didn’t care about me as a customer, and they didn’t seem to care about their staff either. There was no leadership, no hospitality, and no accountability. You can tell when management sets a tone of apathy and that’s exactly what’s happening here. Employees seemed overworked, under-supported, and disengaged. The culture in this location is clearly broken.
I don’t write reviews like this often, but this experience was so disappointing and honestly concerning, I feel a responsibility to say something. No customer should be treated like this. No employee should be treated like this. This location fails on all levels: food quality, customer service, employee care, cleanliness, and management communication.
I will never return to this location, and I strongly recommend that others avoid it too. If you want Chick-fil-A done right, go to the Chester location they still understand how to treat people with respect.
Someone seriously needs to report this place to corporate and the health department.
Enough is enough they need to be shut down.
Samantha
I love this chick fil a. The one time I had an issue the manager handled it great. I will let people who are heavily tattooed be aware I did have an employee there make fun of me off the cuff for being tattooed,randomly/once, but the manager did assure me the worker would be corrected.
… moreAllan Phelps
This is one of my favorite places, even when the line is out in the main road and I go inside, the people are always so friendly and the service is fast. I never have a problem with anything here!
… moreCarol Zacheiss
With each week this location goes more and more downhill. I have been served cold fries, cold, chicken, granola with my kale salad, a no ice drink with enough ice to build an igloo, etc., etc. etc. The Chester location is always on point. This one not so much. I shouldn’t have to drive so far out of my way to get better food, but I guess I have no other choice. I have even been given somebody else’s food. More often than not, the employees are standing around talking and not verifying anything as far as the order and its accuracy. I love Chick-fil-AMore often than not the employees are standing around talking and not verifying anything as far as the order and its accuracy. I love Chick-fil-A and I don’t eat any other fast food, but I wish this location would get better..
… moreL M
This location has gone down and continues to race to the bottom. I order in the app to avoid inaccuracy, and delay. Whether you wait in the drive thru or go inside, they will always have an additional wait when you get to the window. I asked my husband to grab our food and he already had to go back in to ask for a missing sandwich, only to get home and have another sandwich missing. So my kid is without dinner, and we have to figure out another solution for what should have been a I don’t feel like cooking night. The fries were all hard and over cooked. My deluxe sandwich has soggy lettuce. The cost of food continues to rise while the value continues to decline. This experience is not worth $50-$60 to feed my family mid food. I’m going to stop patronizing Chickfila.
… moreAshley Grubbs
This location is good and provides good service. Issue is that they do not accept gift cards in the drive thru because the iPad doesn’t “process it.” Came here for Veterans Day, they do not do anything for veterans in a military dominate community. Then when trying to use my gift card I was unable too. So I had to pay a different way when I was hoping not to, as I had a sleeping baby in the car and wasn’t trying to go inside. Disappointed.
… moreCheryl S
Hadn’t been to this location in a while bc of exiting. Glad to see its all straightened out!
Service was slow today. But the food was good.
… moreService was slow today. But the food was good.
John Sullivan
Don’t use their stupid app to order a damn thing and probably just avoid this place all together. Tried to order delivery on the app and said I couldn’t because it was too close to breakfast ending (it was 10:00 and breakfast ends at 10:30). I decided I’ll drive out there there and placed the order at 10:15. I arrived at 10:37 and was informed my order was cancelled because I didn’t get there before 10:30. For some stupid reason they don’t begin making your food until you arrive, so they refused to honor my order that I was already charged for. I was told, “It will fall off.” When I asked why the app allows you to make an order for breakfast for pickup and then not even tell you this ridiculous stipulations, I was told to just always clicked arrived when you’re done ordering (so lie) and that’s just the way the app is.
Thanks for wasting my gas and my time Chick-fil-A.
… moreThanks for wasting my gas and my time Chick-fil-A.
Wesley Frederick
They have forgotten my gluten free bun both times I ordered it in the past week
… more