Spiral Tote
1SEPT.2025 Exceptional drive thru service. The young lady with the braids(9:20a.m.) that received my money for my order was a wonderful representative for this location.
My food was fresh, hot, and delicious. Great experience.
… moreRyan Monahan
Came in here last Friday evening for about an hour and a half as my kids enjoy their play area. The service was pretty good, however in the 1.5 hours we were there, many tables turned and not a single one of them was cleaned. The trash cans were overflowing, and every employee it seemed was just hanging out and socializing at the guest tables. Cleanliness in the dining are area must not be a priority.
… moreS7Wa G
The VERY BEST super fast restraunt I’ve ever visited!!!! Ryan K. Is the nicest host, Mike, delivers super fast to your table, Joe H. Op. Mgr. So very friendly! Greatest experience ever! If all of the Chick- fil- a are this AMAZING…. I need to buy stock! Wow!¡! 8pc. Chicken bites/ fruit cup was fresh and healthy!! Clean place! 10 stars.
… moreAmanda Campion
I go to this Chick-fil-A pretty regularly, the food quality is pretty inconsistent. More than half the time food comes out stale or lukewarm. I tried some other locations recently and they completely knocked it out of the park with food quality. Hot, fresh, wonderful service. The service here is always fantastic, but quality/consistency does need to be improved.
… moreAmir L
Every chik fil A I have been to has been outstanding customer service but this location the entire staff are amazing. My food came to my table fast. The bathroom was clean. The restaurant was clean. A gentleman after I finished eating just now offered to refill my drink. I was throwing away my trash which he took. I didn’t ask for a refill but he asked me if I wanted one before I left. He wore glasses forgot his name has a slight limp no disrespect. He deserves a raise. He has me smiling. Such a wonderful person with a smile. Really made my day. Another black guy with dreads saw my drink spilled and got me napkins also. The lady at the front register amazing. The entire staff just incredible. I live all the way in Alexandria. My girlfriend lives in annapolis so I will return to this location next time.
… moresean jannsen
We frequent this Chick-fil-A a few times a month, but our experiences have been far from satisfactory. We’ve encountered long wait times, incorrect food orders, and even the staff’s lethargy. Chick-fil-A used to be the best, but it’s clearly fallen off its pedestal. The service and wait times here are comparable to those at the McDonald’s down the street. As long as the food remains of decent quality, it’s the only redeeming factor, but the other restaurants have become so dull that it’s hard to distinguish between them with this Chick-fil-A losing their edge.
… moreFred Schaefer
This franchise, 3 locations, sets national standards for Chick-fil-A! It is no accident every time I come here or to the Annapolis Mall location that the staff do exactly as trained to put forth food that many of us expect with polite and pleasant service. Dining area and restrooms here are normally well kept.
… moreAustin Garner
We ordered through the app and Julia was exceptional even by chikfila standards. She noticed i forgot sauce for my order, made sure I got all my items when they came out separate and did all of that with the kindest voice.
… moreTanisha Haythorne
This is by far the worst Chic-fil-a in AMERICA. The customer service gives Arby’s and they gave me a chicken sandwich with no chicken. If you want to check your order at the drive thru, realize it’s wrong and have them tell you can’t have refund or chicken because of the line, go here! Nothing in the order was correct and all of the number 1’s were spicy. The employee said oh well.
… moreShannon White
It’s very rare that we get breakfast from Chick-fil-A. This specific one is on the way to dropping my child off at school and I decided to bring home some breakfast to my other children, only to not have one of the meals for my youngest child. I wouldn’t have been so upset, but there were only three cars ahead of me and one behind. They were not busy at all. There is no excuse as to why I was handed my bag with missing food. Anyway, I called for a refund, because I didn’t want to waste another 47 minutes out of my day. Went through the process of getting a refund only to be told that I need to come in to get the refund because of “security reasons.” I am not sure how the business refunding my card has anything to do with “security reasons.” Anyways, I was pissed. Told them I’ll be in and they should provide some gift cards for their failure to perform a simple task. Anyways, I dealt with Tiffany, the Assistant Manager. I asked her what the security reason was and she just said they don’t do refunds over the phone. No apology, no here are some gift cards for your trouble, just a “have a good day.” No, Tiffany, I am not having a good day. Cops were there getting their food, so I couldn’t act a fool. After seeing some of the most recent reviews, it doesn’t surprise me. I will be taking this matter up with corporate. They should really look into this location and maybe have some mandatory training. I don’t care if it was just a meal missing. It’s the extra time I had to take away from children’s routine and getting them out the door in a timely manner. It’s the extra 23 minutes I had to drive, both ways that I didn’t have to drive. Not to mention the sandwich was cold when I got it. It was probably the one that was supposed to be given to me when I was there the first time.
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