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Welcome to your South Riding Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 43310 Defender Dr, South Riding, VA 20152
Phone: (703) 722-8824
Website: https://www.chick-fil-a.com/locations/va/south-riding?utm_source=google&utm_medium=gmb
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Reviews
Won So
Jan 17, 2026 – 9:20 AM
I ordered a sausage egg muffin. As shown in the photo, the muffin was burnt all the way around. I had to go back to get it replaced. Unfortunately, the second muffin was stale. Sigh.
There really needs to be better quality control. It seems like the toaster heat is set too high. I don’t like leaving bad reviews, but this experience was disappointing. Additionally, the lady working the drive-through window could benefit from some retraining in customer service.
… moreI ordered a sausage egg muffin. As shown in the photo, the muffin was burnt all the way around. I had to go back to get it replaced. Unfortunately, the second muffin was stale. Sigh.
There really needs to be better quality control. It seems like the toaster heat is set too high. I don’t like leaving bad reviews, but this experience was disappointing. Additionally, the lady working the drive-through window could benefit from some retraining in customer service.
Sherief Mostafa A
Chick-fil-A sets the standard for fast food. The service stays consistent every visit, fast, friendly, and organized even during peak hours. The food quality beats most competitors, fresh chicken, solid portions, and reliable flavors. The spicy chicken sandwich and waffle fries stay top tier. The staff actually cares, orders stay accurate, and the experience feels efficient without feeling rushed. On top of all that, they surprised me with a free gift card, which says a lot about how they treat customers. This place runs like a well-managed operation. If more restaurants executed at this level, the industry would look different.
… moreTarushv Kosgi
I recently had an amazing meal at Chick-fil-A that deserves a full 5-star review! I ordered the Diet Lemonade, the Pretzel Burger without bacon, the Mac & Cheese, and enjoyed it all with Polynesian Sauce, Chick-fil-A Sauce, and Dijon Mustard.
The Diet Lemonade was perfectly refreshing—tart, crisp, and sweetened just right without being overwhelming. The Pretzel Burger was a delightful surprise: the soft, slightly salty pretzel bun paired perfectly with the juicy chicken filet, creating a flavorful bite in every mouthful. Even without bacon, it felt hearty and satisfying.
The Mac & Cheese was rich, creamy, and indulgent, with that baked, cheesy top that makes it impossible to resist. Dipping bites into the tangy Polynesian Sauce and the iconic Chick-fil-A Sauce was pure joy, and the Dijon Mustard added a nice sharp contrast that elevated the flavors even more.
Everything was fresh, flavorful, and perfectly balanced. This combination of items is now my go-to order—highly recommend to anyone looking for a delicious, satisfying meal at Chick-fil-A!
… moreThe Diet Lemonade was perfectly refreshing—tart, crisp, and sweetened just right without being overwhelming. The Pretzel Burger was a delightful surprise: the soft, slightly salty pretzel bun paired perfectly with the juicy chicken filet, creating a flavorful bite in every mouthful. Even without bacon, it felt hearty and satisfying.
The Mac & Cheese was rich, creamy, and indulgent, with that baked, cheesy top that makes it impossible to resist. Dipping bites into the tangy Polynesian Sauce and the iconic Chick-fil-A Sauce was pure joy, and the Dijon Mustard added a nice sharp contrast that elevated the flavors even more.
Everything was fresh, flavorful, and perfectly balanced. This combination of items is now my go-to order—highly recommend to anyone looking for a delicious, satisfying meal at Chick-fil-A!
Kai D
Today around 3:24 PM, I had a very disappointing experience at this Chick-fil-A. I placed my order and pulled up in the drive-thru as usual. While waiting, I heard two employees making rude comments about me and my boyfriend in Spanish, assuming I would not understand them. One employee with short, shoulder-length orange/blonde hair said to another employee with a long slick-back ponytail and glasses, “Is this the Kai person? They look way too old to have that name. I don’t know why she’s with him, he looks old and she looks ugly.” They both laughed afterward. I have never had an issue at this location before, which is why this was so shocking and disappointing. It was extremely unprofessional and disrespectful, especially coming from employees who were on the clock and serving customers.
When employees come to work, they should be focused on doing their job, not commenting on how customers look or who they are with. No customer should be talked about in any language, especially in a degrading way and under the assumption that the customer cannot understand them.
Next time I come in, I will be speaking directly with a manager about this unreasonable behavior because if they had to switch to another language to talk negatively about people then it has definitely happened a lot more. I hope this is addressed so other customers do not experience the same thing.
Just read a recent review and it sounds like the same two girls I am explaining in my review. If these are the types of people serving us and working there then I’m taking this to corporate.
… moreWhen employees come to work, they should be focused on doing their job, not commenting on how customers look or who they are with. No customer should be talked about in any language, especially in a degrading way and under the assumption that the customer cannot understand them.
Next time I come in, I will be speaking directly with a manager about this unreasonable behavior because if they had to switch to another language to talk negatively about people then it has definitely happened a lot more. I hope this is addressed so other customers do not experience the same thing.
Just read a recent review and it sounds like the same two girls I am explaining in my review. If these are the types of people serving us and working there then I’m taking this to corporate.
Northern Virginia
This Chick-fil-A is in a great location. It’s right of Rt. 50 in South Riding close to the Dulles Landing shopping center.
I ordered the Frozen Coffee. It’s was delicious, reminded me of a Starbucks Frappachino.
I also had their grilled chicken “nuggets” and waffle fries. The waffle fries were temperature hot which was perfect.
We dined inside instead of going through the drive-thru and it was pretty quick to receive our order.
You order at the register and they bring your meal out to your table.
… moreI ordered the Frozen Coffee. It’s was delicious, reminded me of a Starbucks Frappachino.
I also had their grilled chicken “nuggets” and waffle fries. The waffle fries were temperature hot which was perfect.
We dined inside instead of going through the drive-thru and it was pretty quick to receive our order.
You order at the register and they bring your meal out to your table.
ZipManGem
Delicious food, great service and friendly staff.
Atmosphere is tricky as depending on timing it can get extremely busy and crazy inside. So have to pick when you should go. Not the company’s fault. There are a lot of people in this area.
… moreAtmosphere is tricky as depending on timing it can get extremely busy and crazy inside. So have to pick when you should go. Not the company’s fault. There are a lot of people in this area.
Gyeyock F
Quick and excellent service, they were very courteous and helpful.
It’s my kids first time of dining in store, so they were pleased to have a few fun activities in the play station.
Clean and organized.
… moreIt’s my kids first time of dining in store, so they were pleased to have a few fun activities in the play station.
Clean and organized.
Charles Tran
Great food, best customer service and always busy at Chick-fil-A in South Riding. Employees are friendly and helpful. Best part-time jobs for hard-working young men and women to learn. Nice indoor play yard for kids. Management is simply the best. Kudo. Long term success business Chick-fill-A revolves largely around people, customer experience, price products or services in ways that capture a share of the additional value created for customers and enhance it operationally.
… moreocgirl75
I was extremely disappointed with my order. My order was prepared by an employee named “Jenna” (name shown on the order cup label). Not sure if this same employee prepared the sandwich and fries however the chicken patty I received had grill marks, but didn’t look properly heated — it still looked pinkish inside.The fries also appeared pale.
Completely unprofessional and unacceptable. This isn’t just about bad service — this is potentially hazardous. Grill marks don’t mean anything if the inside is undercooked and cold. I would never buy from this store again.
To make matters worse, some of the employees are extremely rude, disrespectful and unprofessional when handling mobile orders. They act like handing over a bag is rocket science — no greeting, no update, immature, rude behavior with zero professionalism or respect. Orders are often not ready on time, wasting both drivers and customers time. If common courtesy and efficiency are too much to handle, maybe they’re in the wrong job.
This place markets itself as a “Christian” company, but from what I’ve observed most of the staff act nothing like it. If you’re going to represent Christian values, start by hiring people who actually understand them — or stop using faith as a marketing gimmick to profit from. I’ve received far better service at places with no faith-based branding at all.
… moreCompletely unprofessional and unacceptable. This isn’t just about bad service — this is potentially hazardous. Grill marks don’t mean anything if the inside is undercooked and cold. I would never buy from this store again.
To make matters worse, some of the employees are extremely rude, disrespectful and unprofessional when handling mobile orders. They act like handing over a bag is rocket science — no greeting, no update, immature, rude behavior with zero professionalism or respect. Orders are often not ready on time, wasting both drivers and customers time. If common courtesy and efficiency are too much to handle, maybe they’re in the wrong job.
This place markets itself as a “Christian” company, but from what I’ve observed most of the staff act nothing like it. If you’re going to represent Christian values, start by hiring people who actually understand them — or stop using faith as a marketing gimmick to profit from. I’ve received far better service at places with no faith-based branding at all.
Ary Jogasurya
Drive thru service is the worst service I ever got.
Start with speaking on the speaker with a girl inside who also talking Spanish with somebody else, I asked her are you talking to me or somebody else?
This person can not even spell my name right, asking several time and still have no clue.
She was asking 4 times about the order and I told her number one meal, how hard is that?????
When I stop at the window where they handed the order, I ask for supervisor, but the girl said she’s the supervisor which is the same voice who asked my order before.
She start said order for the no clue name (of course she can not spell right)
Finally I decided not to get the food from chick fill a on 43310 defender dr.
Hope the management or real supervisor will read and do something for their useless crew, if you doesn’t want to lose the business.
Last, I will report this to Virginia Business Bureau.
… moreStart with speaking on the speaker with a girl inside who also talking Spanish with somebody else, I asked her are you talking to me or somebody else?
This person can not even spell my name right, asking several time and still have no clue.
She was asking 4 times about the order and I told her number one meal, how hard is that?????
When I stop at the window where they handed the order, I ask for supervisor, but the girl said she’s the supervisor which is the same voice who asked my order before.
She start said order for the no clue name (of course she can not spell right)
Finally I decided not to get the food from chick fill a on 43310 defender dr.
Hope the management or real supervisor will read and do something for their useless crew, if you doesn’t want to lose the business.
Last, I will report this to Virginia Business Bureau.