Casual spot for breakfast to dinner, with more than 90 housemade & seasonal cheesecake varieties.
Address and Contact Information
Address: 2075 S Oneida St, Green Bay, WI 54304
Phone: (920) 490-1200
Website: http://cheesecakeheaven.com/
Menu Photos
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Reviews
My mom ordered a cup of chili. It was $8! For a CUP! It was served in a coffee cup, and came to the table with slop down the side. The server was entirely disinterested, almost bothered. Same when my meal was dropped off, by a different person. It gave us an unwelcome feel. Disappointing after our other experiences here. Hopefully just a fluke?
Cheesecake Heaven – Green Bay, WI
Cheesecake Heaven absolutely lives up to its name! Absolutely love the variety of sandwiches, soups, flatbreads, drinks, coffee, and smoothies. The desserts are out-of-this-world delicious — rich, creamy, and perfectly made every time. The selection is incredible, with so many flavors it’s almost impossible to choose just one. The staff is always friendly, patient, and welcoming, and the atmosphere is cozy and inviting whether you’re stopping in for a quick treat or staying to relax with coffee and dessert.
Everything tastes fresh and homemade, and you can tell they take pride in what they do. It’s the kind of local gem that makes Green Bay feel special. Highly recommend stopping by you’ll definitely leave with a smile (and probably a slice or two to go)!
However, during my recent visits, I have encountered a younger cashier who has a notably unfriendly attitude. She never smiles, and her responses feel cold and indifferent. This morning at around 9:30 AM, I casually asked about the display coolers as they appeared empty, and her response was a curt, “We have everything on the menu,” without any effort to engage. Even when handing me my coffee, she did so in a dismissive manner, making the interaction feel unwelcoming. Yet, I noticed that she was laughing and chatting comfortably with her coworkers, showing a stark contrast in behavior.
A friendly attitude goes a long way in enhancing a customer’s experience, and unfortunately, her service left a negative impression. While I love the food and atmosphere, I now find myself reconsidering whether I should continue coming here. I understand that losing one customer may not matter much to them, but I do hope this feedback helps in improving the service experience for others.
ALSO, I read a bad review about a young lady that works here, the reviewer even included a photo taken without this young lady’s permission which should tell you right there what kind of person wrote that review; maybe the worker was having a bad day or something when that reviewer came in because I was helped by the same girl and her and everyone else on staff was incredibly nice and helpful. You never know what someone’s going through and I think that review was inappropriate and inaccurate to what I’ve experienced every time I’ve been in this restaurant, so completely undeserved.
Cheese Cake Heaven is a fantastic local small business restaurant with amazing food and great service.