
Charleys Cheesesteaks made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables always grilled-fresh-to-order. Try other fan-favorite items like hot gourmet fries, real fruit lemonades, and more.
Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades.
Address and Contact Information
Address: 7901 Gibson Blvd SE Bldg 20176, Kirtland Air Force Base, NM 87117
Phone: (505) 256-1889
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Order and Reservations
Order: Order online
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Kirtland II – Charleys Cheesesteaks
**BASE ACCESS REQUIRED** Kirtland II | Charleys Cheesesteaks
Charley’s, 7901 Gibson Blvd SE, Kirtland AFB, NM 87117, US
Reviews
Please train them to serve with a . It’s free to smile, cost nothing.
Thank you
Ribs could be cooked more soft/tender. Others(beef, Chicken, sausage, pulled pork) are all good.
Onions rings are thin but tasty.
Side sizes are small (see pics)
They are generous on sauces :D.
I ordered a Chicken Philly. I was asked with onions, peppers and mushrooms! I said yes. I was then asked if I wanted fries and a drink! I said just a drink please. I was then asked if I wanted mayo, lettuce and tomato. Again I said yes.
I went to get my drink and within a minute or so, my sandwich was ready. The server added the Condiments and didn’t box it. He went to get fries but I didn’t think anything as I figured he didn’t want them to burn. He put them in a box and then put my sandwich in as well. I told him I didn’t ask for fries. He stated she charged you for them. He said to check my receipt. I was indeed charged for them.
He told the girl that I didn’t want fries but she charged me. She basically shrugged her shoulders as if so what. Then I was told that I could keep the fries since I paid for them. Wow! Really!
I understand mistakes happen. I should have looked at my receipt so I take full responsibility but no apology and no acknowledgement that a mistake was made. I would have asked for the Manager just to let them know the situation as I’d rather clear it up at the time instead of writing about it. I didn’t ask for the Manager because the Manager was there the whole time, heard the conversationand didn’t intervene.
What a great opportunity to have used this as a teaching moment. I was once told to empathize, apologize and give options. If I was offered for them to refund the difference, I would have said no as I was also at fault for not looking at my receipt but to brush this off as if nothing happened upsets me a bit.
I am a fan of Charleys and I will be back. I am a firm believer that the “Customer is NOT always right” and I also will pay for what I receive so it’s not about getting something free even if I didn’t order it. I also will not make a scene so I just left. I sincerely hope that the non-chalant attitude is something this crew will work on. I just hope a lesson was learned by them.
Thank for listening. I know things will get better.