J. Shields
I have been coming to this location for years. This location was my daughter’s first job. The previous owner was wonderful and managed this location at top tier. Fast forward to present day, I will never order food from this location again. Yesterday’s experience was terrible. I patiently waited 45 minutes for my order that was mediocre at best. The staff here not only works at snail speed but they also have zero interpersonal skills. It was as if it was everyone’s first day of work. As my patience ran low, and I asked for the extra ranch I had paid for, I said “it should be free for the long wait”, the “manager” refused to look at me or make eye contact with me when I asked to speak to her. Poor customer service! I wish the “manager” the best of luck in her business venture at this location however from all the reviews, looks like she needs to step up her game.
… moreSam Mas
If I can rate this specific Charley’s a 0 star would!!!! The customer service & the food where both horrible. I got an old rotten strawberry lemonade all I did was try to switch it out, the manager told me NO! Because she made the strawberry’s today, I proceeded to tell her I don’t really know if that is true so I would like to just change my drink she told me I was wrong , I told her the customer always has the right she proceeded to scream out NO THEY ARE NOT & I AM NOT CHANGING THE DRINK. I asked to speak to a manger, she said she was the manager. She took 15min trying to take my order (just because I had a coupon for it) I didn’t get my food till almost 35 min later?!! For 2 6INCH CHICKEN PHILLYS! The customer service was HORRIBLE ESPECIALLY COMING FROM A MANGER A PERSON WHO IS SUPPOSED TO LEAD! & THE FOOD? EXTREMELY COLD! Please do something about it!!!!
… moreMarisa Langley
I’m not sure if they thought they were feeding a dog? This is how my food came via doordash. The bread looks half eaten and burnt and hard like a rock. Who will serve this to their customers? This is exactly how my food arrived.
… moreSara Coburn Smith
If I’d done my research before I stopped by this location, I probably wouldn’t have stopped here and would’ve driven further to the place I frequent. I had a horrible experience today! The lady in the picture and review above (an older Jamaican woman) was extremely rude and obnoxious. Clearly she needs some training, as she doesn’t know anything about great customer service. It’s not a location I’d recommend or visit again. Ma’am, you’ve got to do better!
… moremichele martin
I had a very bad experience with Pauline. My food was too salty, she refused to give me a refund or to even change my order for something else. No where in the store does it says No exchange or no refund. Pauline must be the owner. I’ve seen complaints after complaints and she’s still there. Bad business
… moreJina Paul
The owner Mrs Paulina is very rude and disrespectful to me and other customers she yelled at me I’m just a customers this location need a new owner and they very cheap when it comes to plastic bags they give paper bag another too you guys are loosing customers and she was snapping at another customer
… moreKarri
I tried out the franchise that’s located in the Broward Mall and it did not disappoint.
The cheese steak was great as always. I ordered the original Philly cheese steak, with all toppings. Yum! The bread was nice and soft, and everything tasted so fresh (sweet tea included). Staff was friendly and food was prepared quickly.
You have various sizes to choose from with the cheese steaks. Prices are reasonable.
… moreAnthony Salomone
Saw a cockaroach at this location last time i came didn’t come back for like 6 months. Came back today and they want a dollar for a refill lol.
… moreedward pellot
Terrible customer service. I asked for Cajun on my fries and she said it was extra and clearly it says on the menu Cajun season is free with original fries. I just left with out buying anything.
… moreMarlena James
I wish I could give this place a zero star. That lady in the front Paulette is so disgustingly rude, downright disrespectful. I waited almost 30 minutes for a 6 wing combo and it was burnt I asked for a replacement or a refund “Paulette the manager” as she referred to herself insulted me, belittled me she didn’t want to replace the food and refused to refund my order because I used Apple Pay on my phone instead of a physical card. Also since there was nothing wrong with my drink she would only be able to do a partial refund.I didn’t have my card on me hence why I used tap to pay. She proceeds to tell me that reading was fundamental and that I should know she couldn’t process my refund without the physical card. How are you a manger with no customer service skills? How can that be the face of your establishment? This was a horrible experience from the disgusting burnt food to Paulette the manager.
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