Charleys Cheesesteaks

  4.5 – 523 reviews   • Sandwich shop

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No matter the name, we’ve stayed committed to quality over the past 30 years. The #1 Cheesesteak in the World is made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables—always grilled-fresh-to-order.

Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Charleys Cheesesteaks 32701

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Reviews

The professor, Byleth
I’m a big lover of Charleys. I just want to say that. I’ve been going to Charleys since I was 8 after basketball practices and whenever i’d stop by the mall. Now i’m 20. Today, I stopped by this Charleys since we moved to the area recently. As typical for this location; super long lines. But, again, Charleys has always had a hard time keeping up with mall traffic anyways so I went for it anyways.

Get to the cash register to order- I ask for a regular chicken california with only mayo and ranch. Simple, right? Cashier asks if i’d like to upgrade it to a combo meal to get 10% off. I said sure since, who would turn down a good deal? Suddenly, my regular chicken california on the screen was changed to a large and with a large fry, the combo price was 6.99$ despite the menu reading ~5.69$ (can’t remember the exact price but around this). Immediately I backpedaled and said nevermind, and then the cashier tried to keep the large which I then had to remind I only wanted a regular. We finished up the order (I had gone with my brother) and waited for our food.

I’ve always liked the chicken California the way the sample is. It’s juicy, simple, savory. Had it the same way for years, so i’m pretty keen on the flavor. The guy in the food prep station was very noticeably skimping on every possible topping for every sandwich. I’m talking 8 shreds of lettuce for a large sub. Pretty strange. My brother and I get our food and upon eating it- mine doesn’t taste right. I dismiss it, thinking its just because there was very little mayo and ranch on it compared to usual (because of the prep station). Well. Right now, my stomach is aching in pain and i’ve vomitted in my mouth twice. Something had to have been wrong with the food.

Not saying this is all Charley’s but theres something majorly wrong with the training for the employees here. Or maybe its management. I’m not entirely sure. But please think twice before coming to the Altamonte Mall location.
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tanya webb
There was a wonderful young lady handing out samples, she was very friendly and kind and because of her samples that’s where we had lunch. Today. We had the California chicken. It was fabulous. Highly recommend this place to anyone. The workers there are fantastic, especially the young lady that was handing out the samples
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J R
Definitely won’t be back after the girl at register had an attitude problem, she said her name was cocoa but hesitated when I asked. I won’t tolerate that from anyone let alone some 18 year old. I’ll spend my money at one of the many other choices in the mall. Train your employees better or let them go!
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scott smith
I ordered a small drink. They charged me for a large. I then told them I wanted a small, and the response was they are out of small cups. I then pointed out that it’s normal restaurant practice to charge the customer for the small size if that’s what they asked for. It’s not the customer’s fault that the restaurant is out of small size cups. So I asked to speak to the manager, and he said “I am the manager”.

Wow…
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eddie Snow
WORLDS BEST???? The amount of philly meat they placed in that bun was a JOKE! And farrr from tasty. But hey! just $2 for extra meat!!! What a crock of bs! I must say the ranch bacon cheesefries were good and plenty. Thank you?!
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Alexis Bird
My order was made wrong and I didn’t notice til I got to the car so I had to go all the way back through the mall. My fault, I guess. I should have checked before I left. Then they say they’ll remake it… but apparently not before making at least 5 other subs first, then having to clean the grill! I ended up having to wait over 20 minutes for a new sub!
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Gail Wood
The cashier did not give me my change. He also did not clean up a huge spill and it got all over my dress. He then proceeded to blame a customer. This is still my favorite Charley’s and the majority of the employees go out of the way to make sure the customers are happy.
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Etsy
I went to Charleys Philly Steaks this evening, and my experience reminded me exactly why I stopped going there.
I ordered a small veggie sandwich with fries and a drink. My order number was 92. I stood in front of the window where they prepare the food, and after waiting for a few minutes, I saw the woman in a red-collar shirt (who I believe was a manager) finally put my veggies on the grill.
After another few minutes, they called out numbers 93, 94, and even 95 ..all full-sized Philly steak meals while my small veggie sandwich still wasn’t ready. I asked why was my sandwich not worked on, and only then did she toss some cheese on my veggies. She left it there for maybe 30 seconds before serving it to me. The cheese wasn’t even melted it was still cold.
When I took a bite, the sandwich tasted so bad that I couldn’t even eat it. I ended up throwing the whole thing in the trash. It was a total waste of money and time. This visit just reminded me why I stopped going to Charleys before and it’ll definitely be my last time.
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Tracey Levy-Smith
Ordered two small sandwiches for my daughter and I and the girl at the counter rang up two large combos. My daughter said that we ordered small sandwiches and the girl pointed out that she gave us a 10% discount. I assumed there was a special going on and the price would be similar to my small order(why else would she make that decision for us) and ordered and paid. When we sat down I looked at the receipt realizing we actually paid nearly $20 more for a huge meal we weren’t going to eat. I did ask at the counter and the worker snidely suggested that I agreed to her changes she made to my order. She was deliberate in her actions and wanted our bill to be more. What I don’t understand is why? Are the workers on commission? Do they bonus on store sales? Spoke with a manager (doubtful she actually was) and she said they would be more mindful but I am guessing this is not unusual.
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Rebecca Rove
I am actually very disappointed in this place. My first time here. The guy cooking the meat, he was leaving chunks of raw chicken on the wrappers and throwing it away. He did that 2 times while I was there. There isn’t much meat in it to begin with. The veggies were barely cooked so it was mainly crunchy. A Philly should not not be like that. It just wasn’t good at all. It was overall a very sad looking, and tasking, sandwich. Oh and they put so much Mayo on it, that that was the only flavor you got.
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