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Charcoal Grill – Mount Pleasant, WI
Reviews
The current Manager (Brian) is very rude. I can see why he has a turnover of employees.
He was very verbally abusive to me and makes up inaccurste things. He must have a serious problems to be rude and
does not know how to handle people in a professional manner. He should not be a manager with his personality.
I will never eat their again.
I recommend many other nice restraunts in and around Oak Creek that serve Chicken.
♀️bye
You must apologize Brian
**WARNING** Check your receipt and check your bank or credit card statement if you use a card.
My bill for dinner for four was $100.68. I paid with a credit card. I added a $20 tip and signed the receipt.
About 4 days later, I checked my credit card statement online and saw a double charge on my card. One for $100.68 and another (same date and time but different transaction number) for $120.68. I called the restaurant and talked to the manager on duty and explained the double charge. He said he would email corporate to get the okay to issue a refund and he would call me back before the end of the day. I never heard from him again. I had to dispute the charge with my credit card company and they made it right by refunding the duplicate charge.
The Charcoal Grill never did refund the $100.68 they stole from my credit card.
After our host took us to our table, we waited a good 10 minutes before our server came by. She apologized after asking whether we were being helped by anyone. She was very nice about it, but I did wonder, since it looked like she was the only server working at the time, so who else would be helping us?
It was fine though, since we weren’t in any kind of a hurry and overall enjoying one another’s company.
The Traditional Long Island – $8
menu says “keep the cup!”
In case you’re wondering, it’s a plastic cup, not a glass. Hubby said the drink itself was ok. Whether I can keep the cup or not, though, I don’t like to drink alcohol out of a glass glass, so I’d rather just get the drink in a glass cup that I don’t get to keep.
Chopped Cobb with Petit Fillet – $20
The 5 oz fillet was pretty good and cooked to a perfect medium, though they could have eased up on the salt a bit. The veggies weren’t the most fresh I’ve seen, some wilted, and some with brown spots.The avocado tasted funny. I don’t know how to explain it, but it felt more rubbery (?) than I’m used to, and had a tangy flavor.
Overall, disappointed for a $20 salad. (I’ve found a local restaurant that makes a mean steak salad for $14, with an absolutely heaping mound of fresh greens. I don’t like to compare, but I couldn’t help but do so)
Charcoal Burger
Not the best thing out there, but tasty.
Sunday Rib Special – $10
Ribs were OK, and the onion fries were also tasty. Great price! Four pieces are not enough for a grown man, but perfect for me.
There is a sign at the front desk: “we impose a surcharge on credit cards that is not greater than our cost of acceptance.”
There is another one that says “We impose a surcharge of 3% on the transaction amount on credit card products which is not greater than our cost of acceptance.”
Lingo sounds very legal, but basically means they will charge you 3% for using a credit card. Pretty cheap for a restaurant of this size if you ask me.