Chanello’s Pizza

  3.7 – 193 reviews   • Pizza delivery

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No-frills regional take-out/delivery chain offers wings, Philly-style subs & build-your-own pizzas.

✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery Chanello's Pizza 23608

Hours

Monday4 PM–1 AM
Tuesday4 PM–1 AM
Wednesday4 PM–1 AM
Thursday4 PM–1 AM
Friday4 PM–3 AM
Saturday4 PM–3 AM
Sunday4 PM–1 AM

Address and Contact Information

Address: 12971 Jefferson Ave, Newport News, VA 23608

Phone: (757) 887-1300

Website: https://chanellostogo.com/

Menu Photos

Order and Reservations

Order: Order online

chanellostogo.com

Photo Gallery

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Reviews

Dezja Giordano
I ordered a Hawaiian pizza, add ham but some how I received a ham pizza. 01/31/26 and have been calling since 2:58am and nothing this is ridiculous!
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Casey Ownby
Ordered online and once my husband and I got there to pay and pick up our order they mistakenly charged him for the wrong damn order and was lied to saying that it didn’t go through an the machine clearly said it processed the payment. Then on top of that the 2 marinara cups we ordered were missing and got 1 ranch instead and the cinnamon knots we ordered were drenched in butter. Have never had this problem before. Not sure how the hell you charge someone for the wrong order and forget to give items that were ordered when it was an online order. Whatever you all have going on needs to be fixed. This is ridiculous.
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Marcus Sheffield
Best Damm pizza in the 757 also the workers was great on everything
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Markues Stubbs
I attempted to call ahead so I wouldn’t have to wait but no one answered the phone for about 10 minutes. So I gave up and decided to just order and wait when I arrive. The lady at the counter with white hair and face piercings was wrapping up and order picked up the phone and told the customer to hold. Once the customer was on hold she said “& now they are going to stay on hold” then proceeded to complain about the phone ringing. After taking my order I waited in my car for a little then came back in. The phone still ringing and going unanswered. She was making comments to the delivery driver about some weird smell in her room at home which was kind of grossing me out. Just a weird experience. As a former hungry CNU student athlete I was very disappointed. The hidden wood location would never.
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Aaron F. Stone
I ordered a pizza, and when I realized my order was incorrect, they had to remake it. While that’s a rookie mistake, it’s not worth a 1 star review. What is though, is that when I brought the pizza back in the store, they threw it in a bag and gave it to a delivery driver to deliver it. When I called them out for giving someone else a pizza that I already touched, an employee told the driver “it’s fine” and he took it to deliver it.
Food safety is no joke, and people shouldn’t be paying for food that was already handled by another customer.
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Alexis Jones
I would’ve given 5 stars, but 4 is more reasonable. Came in to get food for pickup. When we pull up, lobby is BARE! 1 folding chair and that’s it. We ordered our food, lady was nice about it. Food is reasonably priced. Fiance ordered a pizza with ham, black olive, pepperoni. Instead of black olive, he got mushroom. He called the restaurant to fix it. Since it was a pickup, they wanted us to come back to pick it up. Mind you, we live about 6 miles away. So instead, we got a $15 store credit. We will come back as it is good. Check your food before leaving though
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Kevin Elder
Just received my delivery. Hot, fresh and speedy service.
Any chance you’re going to modify the pick up or curbside hours in the future? A 4 o’clock clock start time, as stated on your website, is awfully late in the day. Thank you
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Alexis Tillery
Everything I am about to discuss in this review is not only disturbing but absolutely terrifying when it comes to customer service. For dinner my family and I decided to order Pizza. Chanellos are usually our favorite so we decided to give them a call. This is where the horror begins. I called this store and the phone rung non stop for 8 minutes. So I hung up and tried again, figured they were busy. Called back the second time; it rung for about 5 minutes and a young lady picked up and says “hold on” and puts the phone on hold (confirmed by the sound of music playing). I could tell by the young lady’s tone that this experiment was not going to be pleasant. But again, I gave the benefit of doubt and thought when she gets back on the phone maybe her tone would be better. 20 minutes go pass and I am still on hold per the hold music. So I ended the call. I called back and after about 5 minutes or ringing someone picks up the phone and just sits it there. I am completely taken aback at the blatant disregard for customers. So I sit there on the phone saying hello and they sit there with no response; nothing just sitting on the phone. So I hung up again for the 3rd time, also I have decided this would be my last attempt. Once again I called they picked up, said nothing and just sat the phone down. They refuse to take any orders or speak to anyone. This was so unprofessional she never even greeted me on the phone. She never talked to me; nothing. This young lady and this store needs to be reported and rectified immediately.
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Nevaeh Boyd
I ordered a pizza as a late night meal for my family. When we got home from picking up the pizza and garlic knots. My sister noticed the butt of a bug in the pizza box. after further inspection my sister found a long piece of curly hair and I had noticed an insect leg on my pizza. When i called to tell someone all they could offer me was $15 off my “next purchase” like i would EVER order from them again. i’m so disgusted and i advise you to NEVER order unless like eating insects and other peoples hair. 0/10..
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Joey Bane
We ordered ahead before leaving the Newport News park. When we arrived, our order was ready to go. The meat lovers pizza was mighty good. The garlic knots were very good according to my wife. We also got the bacon cheese fries. They disappeared quickly. Our overall experience was very pleasant. If we ever return to the area, I’m sure we will get another pizza here. Thanks guys for the great meal.
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