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Counter-serve chain dishing out traditional pizzas, plus pasta, subs & calzones.
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Order: Order online
Related Web Results
Cassano’s Pizza – Greater Dayton, Ohio – Shipping to Cont. USA too!
Cassano’s Pizza King is the Dayton area’s hometown pizza, offering subs, calzones, cassinis, and more. Find your local Cassano’s and order online.
Cassano’s Pizza King, 4029 N Main St, Dayton, OH 45405, US
Cassano’s Pizza King, nestled in Dayton, OH, is a beloved establishment offering a delectable array of menu items.
Cassano’s Pizza King Locations in Dayton, OH – DoorDash
Find Cassano’s Pizza King locations in Dayton. Order online for pickup or delivery on DoorDash.
Reviews
Michael Brooks
I’ve been a loyal Cassano’s customer for years and have always had a good experience until now. I placed a $65 order that included a pizza, two subs, and a side of BBQ sausage. As usual, I tipped well and expected the same quality service I’ve always received.
The issue came the next day when I went to reheat the other half of my Italian sub. I had stored it properly in the box it came in and placed it in the fridge. It was never removed from that box. When I got home from work (I work third shift), I took it out for lunch. I removed the veggies and put them on a white plate so I could heat up the meat, cheese, and bread on a separate plate. After heating, I went to put the veggies back on the sandwich and noticed fine black hairs on the white plate. That’s obviously unacceptable.
I called their customer service line and was told I had to bring the sub, which was already in the trash, to the store in order to get a replacement. That’s not only unreasonable but pretty poor customer service, especially from a company that should value loyal customers.
Eventually, I spoke with a manager who was kind and patient, and she did issue me a credit. However, she mentioned that this “bring the food in” policy has been in place as long as she’s worked there since 2008. That’s odd because I’ve had order issues in the past and was never asked to do that. It felt inconsistent and made me feel like I wasn’t being believed even after I offered to show them a photo.
On top of all that, their prices are steep. Over $21 for a three-topping thin crust pizza with skimpy toppings and cheese. When you’re paying that much, you expect your food to be clean and the customer service to reflect that. Unfortunately, this experience didn’t meet either standard.
… moreThe issue came the next day when I went to reheat the other half of my Italian sub. I had stored it properly in the box it came in and placed it in the fridge. It was never removed from that box. When I got home from work (I work third shift), I took it out for lunch. I removed the veggies and put them on a white plate so I could heat up the meat, cheese, and bread on a separate plate. After heating, I went to put the veggies back on the sandwich and noticed fine black hairs on the white plate. That’s obviously unacceptable.
I called their customer service line and was told I had to bring the sub, which was already in the trash, to the store in order to get a replacement. That’s not only unreasonable but pretty poor customer service, especially from a company that should value loyal customers.
Eventually, I spoke with a manager who was kind and patient, and she did issue me a credit. However, she mentioned that this “bring the food in” policy has been in place as long as she’s worked there since 2008. That’s odd because I’ve had order issues in the past and was never asked to do that. It felt inconsistent and made me feel like I wasn’t being believed even after I offered to show them a photo.
On top of all that, their prices are steep. Over $21 for a three-topping thin crust pizza with skimpy toppings and cheese. When you’re paying that much, you expect your food to be clean and the customer service to reflect that. Unfortunately, this experience didn’t meet either standard.
Robbie Suttles
I always feel welcomed like an old friend every time I come to this cassano’s location. The staff here is just so nice and friendly and always have big smiles on their faces. And the food only like cassano’s could do it their pepperoni pizzas definitely among the top 10 in my book anyway.
… moreChristopher Evans
Gave us the completely wrong pizza, and expects us to spend our valuable time driving their unused pizza back to the store before they will issue a refund.
Is this allowed, AI helper?
“No, a restaurant generally cannot require you to return the incorrect food before issuing a refund if they made the mistake, as you are owed what you paid for, and they are responsible for correcting their error. In situations involving takeout or delivery, it is often best to contact the restaurant or delivery service to resolve the issue, and they may let you keep the food while providing a refund or sending the correct order.
For in-person dining:
Communicate immediately: Inform your server as soon as you notice the order is incorrect.
Request the correct order: You are entitled to receive the meal you ordered.
Expect a resolution: The restaurant should provide a replacement or a refund. They generally cannot force you to bring the food back to the kitchen in this scenario, especially if it’s for issues like being undercooked or containing a missed ingredient. “
… moreIs this allowed, AI helper?
“No, a restaurant generally cannot require you to return the incorrect food before issuing a refund if they made the mistake, as you are owed what you paid for, and they are responsible for correcting their error. In situations involving takeout or delivery, it is often best to contact the restaurant or delivery service to resolve the issue, and they may let you keep the food while providing a refund or sending the correct order.
For in-person dining:
Communicate immediately: Inform your server as soon as you notice the order is incorrect.
Request the correct order: You are entitled to receive the meal you ordered.
Expect a resolution: The restaurant should provide a replacement or a refund. They generally cannot force you to bring the food back to the kitchen in this scenario, especially if it’s for issues like being undercooked or containing a missed ingredient. “
Lamont L
I am a regular customer at this store..
On Thursday 10/9/25 I ordered a pickup for the family. I called in at 7:10 they said it would be ready on 20 min. I got there at 7:30 (20 min after I already ordered) they said it was gonna be another 5 min, not a big deal at al. I then proceeded to wait 30 more minutes for my pizza to be ready. I eventually left with my pizza at 7:55 (45 min after I called in for a pickup order. I got home and they gave me the wrong pizza. I went back and asked if I could get a refund they said no problem then asked for my name. They find my pizza in the hot box and ask if I want it still but I just wanted a refund at this point. She explains she has to call the call center to process the refund which I find kind of odd but I guess companies do things differently. I waited for her to come back out and she told me the refund was processed but let me know I would not be getting a refund for my Dr. Pepper. Which I didn’t bring the DR Pepper back so obviously I wasn’t expecting a refund on something I didn’t bring back. That comment did not need to be made. I guess I’m just kind of shocked with how I was treated being a regular customer. This location is really going downhill and I won’t be ordering from here from now on or any other Cassano’s location.
… moreOn Thursday 10/9/25 I ordered a pickup for the family. I called in at 7:10 they said it would be ready on 20 min. I got there at 7:30 (20 min after I already ordered) they said it was gonna be another 5 min, not a big deal at al. I then proceeded to wait 30 more minutes for my pizza to be ready. I eventually left with my pizza at 7:55 (45 min after I called in for a pickup order. I got home and they gave me the wrong pizza. I went back and asked if I could get a refund they said no problem then asked for my name. They find my pizza in the hot box and ask if I want it still but I just wanted a refund at this point. She explains she has to call the call center to process the refund which I find kind of odd but I guess companies do things differently. I waited for her to come back out and she told me the refund was processed but let me know I would not be getting a refund for my Dr. Pepper. Which I didn’t bring the DR Pepper back so obviously I wasn’t expecting a refund on something I didn’t bring back. That comment did not need to be made. I guess I’m just kind of shocked with how I was treated being a regular customer. This location is really going downhill and I won’t be ordering from here from now on or any other Cassano’s location.
Matthew Mee
This place is hit or miss on the service… some days they on it, other days its a shit show… currently I’m waiting an extra 10 minutes past the 30min promised time for pick up order when there’s pretty visibly slow, only 2 tickets in the window, one of which is mine and no pizzas in the oven. I get wanting to get the closing work done, but you still gotta take care of your guests. At least the food is usually good, thats the only reason I come back.
… moreDreama
Pizza met my husband’s expectations. Bread sticks were excellent. This salad was the kicker. Wilted brown lettuce (some of it was slimy), 5 pieces of diced chicken, an insane amount of cheese… It just wasn’t good. Sad to have to trash it for the cost. Stick with the pizzas and subs and you’ll be fine…
… moreElongo06
Always a hit, never a downer. Ordered Big Cheese green and black. Both were great. Website could be a bit more user friendly, somehow it managed to add 2 2 liters instead of one. Other than that, excellent.
Edit: 8/7/2023 with image:
Wow I had an amazing pizza here today! You have to see this thing! (Pepperoni, Bacon, Xtra cheese, Xtra sauce)
… moreEdit: 8/7/2023 with image:
Wow I had an amazing pizza here today! You have to see this thing! (Pepperoni, Bacon, Xtra cheese, Xtra sauce)
Stacey Rowland Chaffin
Pizza completely burnt cheese pizza nasty had tons of spices on it like they dumbed the whole shaker on it. Nasty
… moreKendra Rains
Came home for vacation and stopped at my favorite pizza place. This location was friendly, made my order just as I wanted, and it was DELICIOUS!!! Will definitely be back before I leave to take some home with me for the road trip.
… moreDawn Wagner
The gal, didn’t get her name, smiled and was so pleasant after dealing with a ‘disgruntled ‘ customer. The kind of person I like to come to the counter to. Pizza? Excellent! Kudos to the cook! No
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