
Convenience-store chain offering fuel, drinks & food, including pizza, sandwiches & baked goods.
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Pizza Delivery and Pickup in Reedsburg, WI – Casey’s
Casey’s Pizza, Food & Grocery Delivery | Gas Station …
Casey’s General Store | Reedsburg WI – Facebook
Reviews
I came in I am a quiet person, said absoluetly nothing, went over and started taking pizza for myself and my wife. It was at this moment that from the office next to the pizza warmer a man starts commenting on how I am clearing out the pizza. I shrug it off as a way maybe he is telling his employees that they need to refill it, but then he continues to say it, but now in a way that almost seemed condescending.
I look over at him and stated the pizza was for myself and my wife, figured I would clarify as I was standing there by myself. He then replies with “Yeah I am sure it is” in a very mocking way. When I asked him to repeat himself he stood up and instantly said “Well you can leave”. I replied with “Yes, I can” and I left.
This didn’t seem right, so I went back in and asked for the Manager… Wouldn’t you know it, he was the manager. I then asked for his General Manager or Owner, which at first he refused to give me, after getting that I then asked him for his name, again he refused to give me his name and was not wearing a nametag. He eventually wrote his name “Ulrich” down for me.
I was talked down on and ridiculed for coming in and trying to purchase some pizza that I trully enjoy. Heck, I even drove 30 minutes there just to buy some!
I will not be returning to this particular Casey’s again and I know finding good manager’s is difficult, but Ulrich isn’t the man for the job. I worked corporate customer service for 20+ years and honestly this guy would have been hidden in the depths of our company where he wouldn’t have any interaction with customers, if we would have hired him at all.
So I’m throwing out a 5 to get that number up more.
When food and other things are available, it is pretty good.
Only issue is consistently its not. They’re always understocked, and I don’t think it’s the people’s fault. It’s got to be some kind of issue from higher ups.
Otherwise I’m happy with them.