Carrabba’s Italian Grill

  4.2 – 1,975 reviews  $$ • Italian restaurant

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Chain eatery & bar serving a diverse menu of classic Italian fare in a family-friendly setting.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Carrabba's Italian Grill 27103

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Reviews

William Herrera
We took my cousin here for his birthday dinner. It was pretty slow so we were seated fairly quickly. Our waiter was very friendly and took our drink and appetizer menu properly. The place is very relaxing with ample seating and a big bar in the center as soon as you walk in. We all got sangrias, unfortunately, it did not have fruit in it the way we like it. The ambience is casual. The seating is OK with regular tables and chairs and some booths. The decor is mostly pictures of old Italian scenes. The parking lot is ample and is shared with two other businesses. It is off a main road but pushed back a little from the street so you can miss it if you’re not looking. The bread that they serve immediately is warm and comes with an dipping oil with perfect Italian seasonings. I suggest you eat it immediately while the bread is still warm. We got the zucchini fries, which were a bit over seasoned and soggy, we were not too happy with them. My wife got the shrimp scampi which came with slices of perfectly toasted and seasoned garlic bread. I got the fettuccine Weezy, which comes with shrimp, mushrooms, and garlic. It is a good size portion and I ended up taking half of it home. The fettuccine was cooked al dente with a smooth creamy white sauce, perfect combination of mushrooms and garlic with a generous amount of shrimp to bring the plate together. I would definitely order this again. As my side, I got a lentil and spicy sausage soup, which was very hearty and not overly spicy. The birthday boy got the salmon topped with calamari and shrimp. Also a decent portion of fish and he loved the topping and got a taste of it all in every bite. He opted for a Caesar salad as his side and was pleased with it. Since it was my cousin‘s birthday, they contacted a dessert however unlike other restaurants, nobody saying happy birthday to him overall a great experience, especially with our waiter who stayed on top of our drinks and constantly checked on us. Some of the plates are a little pricey, but as I stated earlier, the portions are generous. Will definitely be back.
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Black Butterfly
We came for lunch when it wasn’t busy around 12:30. We ordered the Classic combination appetizer. It was pretty tasty. I didn’t really care for the texture of the Tomato Caprese With Fresh Burrata , but the flavor was good. We both got the lunch trio with the only difference being I got the stuffed mushrooms, which are always so good, and he got the Shrimp Scampi. The chicken soup was tasty I just wished the vegetables weren’t so mushy. Some of my salad leaves were a bit too brown other than that this was a delicious lunch.
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Christin Chaney
Don’t come on Valentine’s Day! The priority is to service those ordering to go through third party! What an absolute joke, so sad for the consumers who actually show up to the restaurant with the intent to have a nice evening out! Come on management, do better! The empty tables are plentiful, you can zoom to see the counter full of to go orders!
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Fernanda Morales
Edit: Called the restaurant and the manager took really good care of me and agree with everything that happened tonight. This was my first and last time coming but manager gave me some hope! She was very nice. Thank you for the great customer service! Change service from 2 stars to 4 stars!

My husband and I recently dined at Carrabba’s, and unfortunately, the experience was extremely disappointing.

Service started off slow — it took a long time to receive even our drinks. We ordered calamari as an appetizer, and it was overcooked and very hard. We were brought bread and herbs but never received olive oil until we asked for it after waiting about 10 minutes.

Nearly an hour passed before our entrées arrived. When my husband received his plate, he was told that one of the pieces of chicken would be coming out shortly. We’re not sure why it didn’t come out with the rest of the meal in the first place if the main entree IS chicken! After a while, the waitress came back and asked if we had received the missing piece. We told her no, not yet. She said she would go check on it — but by that point, my husband had already finished his entire meal. The second piece still never arrived.

The billing situation was just as frustrating. Our total should have been around $65 with the appetizer coupon, but we ended up paying over $80. When we tried to get clarification, the explanation was confusing and went nowhere. It felt completely disorganized.

I had asked a different waitress to cancel our dessert and to have the manager come to our table. Somehow, there was no communication between staff — we still received the dessert anyway. This only added to the confusion of the bill, which already did not seem to be rung up correctly.

When I asked to speak to the manager, she eventually came over. At that point, we were so drained that we tried to just forget it and pay to leave. She looked confused as to why there was even an issue, which made it seem like there was little communication or oversight happening between her and her staff.

Throughout the evening, we repeatedly had to ask for things that should have already been provided, and we watched other tables receive attention while we continued waiting.

The food itself wasn’t terrible — the steak was cooked perfectly and tasted great — but the service and overall lack of coordination completely overshadowed the meal.

This whole experience was frustrating and poorly managed from beginning to end.
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Susie Lennon
Restaurant had 2 tables in the entire place. Took almost 40 minutes to get food, when it came out it was cold and not even cooked. One sandwich was already a cold one and the other didn’t look like they did anything but throw meat on it half raw.. the restaurant itself was disgusting and not clean at all.. the manager that spoke with us needs better table etiquette that’s for sure. This is the second time I have had issues with this location the old manager was awesome and fixed the issue and we went back so figured I would try again with my mom and it was horrible.. I will for sure not be back this time…
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Bradley McElroy
Came here for my birthday dinner and left disappointed. It took about five minutes to be acknowledged, and our waitress called out to us from across the restaurant. Bread and our appetizer both came with no plates, and salads followed immediately after, so timing was off.
Drink service struggled. My wife’s margarita took about 20 minutes, and the second one was entered incorrectly. Both of my Diet Coke refills also took about 20 minutes each. No fresh grated Parmesan was offered with the entrees.
While some may say this is not on the waitress, good service means staying on top of the table and keeping guests updated. That did not happen. I also could not clearly identify a manager, and overall the floor did not seem positioned for success.
Food was mediocre. For a $105 birthday dinner, we expected much better.
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Pietra Duarte
We went here on Valentine’s Day, and although I understand that holidays are busy, the restaurant should have been much more organized. We waited about 30 minutes to be seated, and then another 30 minutes just to receive our drinks.
Thankfully, one GOOD waitress came to our table, Audrey. She was very kind, attentive, and professional. She was honestly the only positive part of our experience. Our food took 1 hour and 50 minutes, and by that point I ended up asking for it to-go because the wait was just too long. Meanwhile, several employees were standing around talking instead of helping, and at one point staff members were discussing/arguing in front of guests, which felt very unprofessional.
Overall, it was a terrible experience. The only good thing was the service by our waitress.
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Queens Bridge
I was actually going to place a takeout order but when I pulled up to the parking lot, it didn’t seem like they were too crowded. I went into the restaurant and know it wasn’t crowded. It was a nice quiet environment, so I decided to dine in. everyone was fantastic, especially Abby. She really really catered to me and everything that I need as far as refilling my drinks making sure that my food was to my liking also helped me with a wine selection. Everything was just great. Abby was great. I really appreciated the service and the whole dining experience. Thanks Carrabba‘s thanks Abby!!
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Josh Pagano
The outside of building is not much to look at.

It was a slow start trying to get seated. They were very well staffed but greeting us was not a priority for them. After we were finally acknowledged and seated, things got better.

Food tasted good. But there was not enough cheese on the Mac & Cheese. Portions were great!
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AwesomeAshleyGlamTV
I cannot love this place more! The food is always good. The atmosphere is always superb. I am never rushed or forgotten about. I can fully enjoy time with my daughter and not feel like I am out of place. I also love that they always have great food consistently. If your looking for a great family night with a great meal, this is your spot.
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