Alex
Food is Delicious as ORDERED! Latest Carl’s Jr. app update is difficult to use even for the 7412 NE 117TH Avenue Store manager and associates! Nevertheless,
the STORE REDEEMED promotional items are ALWAYS Perfect!
I ordered a 3x Western Bacon Cheeseburger with a birthday gift order on Tuesday May 20,2025 and it was Perfectly prepared and ready for pickup 10 minutes after I ordered it! The Carl’s Jr app is still somewhat circular in navigation but I finally figured it out as my order was done exactly as I wanted YYUUMMM!! As revealed in the photos, this store is ALWAYS SPOTLESS AND CLEAN so you can be assured that your order is Freshly prepared in a sanitary environment by skilled professionals and presented by caring and friendly staff!
… moreShannon
All American is a great burger.
They’re running a special on Spicy Chicken sandwiches 2 for $5 so I ordered a couple and made them lettuce wraps. It was a super thin thing. I hate to call it a sandwich because it isn’t really. One of the thinnest chicken “patties” I’ve ever seen in my life. Maybe 1/2″ thick with the breading? Then just a couple things pieces of lettuce and some mayo. The should be 2/$1, really. I won’t order them again. I knew i should have stuck to my usual 2 All American classics, but hoped they might be good. No big, tried it, wasn’t good, don’t do it again.
… moreSue Buck
Good prices, clean place, LOVE that they offer lettuce wrap instead of a bun!
… moreKerin Alberts
I went through and got food for my wife and I around 5:30pm today, 2/12/2026. I ordered 2 famous stars with cheese, one with no onion and extra sauce, the other plan – just the patty cheese and bun. Oh and a large fry. I get home, which is about 15 min away, sit down to eat with my wife and our order is wrong. Her burger had onion lettuce tomato but no condiments. Mine had the extra sauce and the large fry was half full. I tried to call the store multiple times, only once did someone attempt to answer but every single time a fax machine went off. My wife and I ended up driving back to get fresh food. Pull up to the drive through said I came through not too long ago and my order is wrong. The worker on the intercom laughed and said pull forward. Sorry but what the hell is funny about this? Anyways, pull up to the window and the manager was at the window. I tried explaining it and she kind of cuts me off and asks do you have a receipt. I go to grab it and she asks is it correct on the receipt. I look it over and say yea it is and hand it to her. I ask for all new food since everything is cold now. She said yea just pull to the front and I will bring it out. Sat there and waited for at least 10 min or so, and she brings it out. She stumbled on what the order was, and with it already being messed up once, we check it this time before leaving. It was correct, however nothing was very hot, it was warm but not hot. If someone comes back because you screwed up an order, you should probably make things fresh to maybe make it a little bit better experience. But yea got home ate our burgers, but the fries we barely ate any because the food was just not hot or warm, it was already getting cold. This was by far the worst experience I have had in a while at carls jr. And to the workers who laughed when I said our order was wrong, how is that funny? I used gas to not only come get food once but twice, and gas ain’t cheap!! Laughing at customers when they come back For an incorrect order, or laughing at customers period is HORRIBLE customer service. Not to mention HORRIBLE manners too. Grow up!
Not happy with this experience and right now I really don’t think I ever want to go back, at least not to this location. Oh and we were not the only ones who had a screwed up order. We saw at least 2 or 3 others taking bags of food back into the store after going through the drive thru.
… moreTyler Young
Waited 10 minutes in the drive through, the fries and onion rings were old and hairy, took one bite out of the first burger and it also had hair. Geovanni was nice but seemed overwhelmed. I don’t know how food safety is such an issue that somehow there was hair in even my fries. Also the drive through is very narrow and they clearly rarely clean the outside of the building.
… moreMr. Fixit
Highest prices in the area and double the price of some other Carl’s Jr locations. Service was mediocre. For every vegetable you want added they charge 50 cents. So if I added onion and jalepeno to a sandwich they add a dollar. Most places I go to do this for free. Service was pretty slow with drive-through taking priority over dine-in. My sandwiches were hot and well made but scraps of food were rolled up in the wrapper so when I opened my sandwich in the car the food pieces fell on me and on the car floor. Hopefully next time the experience will be better.
… moreDebra Carroll
They have very juicy burgers. You can add or take away things, so that you get just what you like. Clean and bathrooms are nice. Great customer service with a lot of parking.
… moreSol N.
I just experienced a very disrespectful customer service from your staff named “Cyril”. I was informed by team leader Patricia of his name. Cyril never greeted me and as he was taking my order, he never looked at me. After ringing my order he just turned his back and didn’t even say thank you. So, I said “thank you, you’re welcome” while he still has his back towards me. I informed Patricia of his unprofessional behavior. She apologized and let her know if I need anything else. Cyril needs to be trained to deliver professional and better customer service experience.
… moreOleg D.
Went through the drive through. Ordered a spicy chicken sandwich, and a double cheese burger. I don’t open meals nor eat them in the car. Arrived to my destination only to find out ta I got chicken strips instead of the chicken sandwich and a single patty burger instead of double cheese burger. Not a big deal but it’s a little disappointing.. how difficult could it be to take an order. This was earlier today around 2-3Pm.
… morem karpys
They don’t know what customer service is here. I stood by the cash register for five minutes. Employees passed me by several times. And this one just stood there and pretended I wasn’t there.
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