Weed Freak
Hands down the best customer service I’ve ever had at a fast food place. I come here all the time, and the cashier is ALWAYS amazing. She’s incredibly friendly, welcoming, and on top of everything. Orders are always right, she’s fast even when it’s busy, and her positive attitude makes your day better. This place is lucky to have her — she’s the reason I keep coming back! Cashier’s name is Gloria. Keep up the great work !
… moreLevi Nelson
I want to start by saying the customer service at the drive-through was exceptional. Gloria, the woman who greeted me, was incredibly friendly and welcoming—honestly a 10/10 greeting that made a great first impression.
That said, the wait time for my order was unreasonably long. I ordered two bacon, egg & cheese biscuit sandwiches, and it took a full 10 minutes to prepare. After about five minutes of waiting, I was seriously considering asking for a refund and going elsewhere.
I truly appreciate great customer service, and Gloria did an amazing job, but the kitchen speed really needs improvement. With faster service to match the friendliness, this place would be excellent.
… moreAnthony Thompson
I recently ordered a double western bacon cheeseburger however when I got the burger the onion rings were as old as they could have been and they were damn near fossil. I was able to reach the management and they said that they would make a fresh one for me on my next visit however when I visited they had done the same thing as before and gave me fossilized onion rings as well as hair on my burger. I’ve tried contacting Carl’s Junior through the contact website in place a second complaint about their service being unsatisfactory as it could be. Once you find a hair in your sandwich as well as questionable onion rings with the food being as cold as it was it seems as if they’re trying to avoid repeat clients beware to those trying to get a good sandwich it’s not going to come from this place after 4:00
… moreBrieann Zachman
Oh my goodness that was a really big burger that I had. It was really delicious and yummy. Great fries. I haven’t been to Carl’s Jr. in a while. It was good food today.
… moreJustin Hart
Why is the burger cold? Im eating this on the road and can’t warm it up. This is unacceptable. Famous star with a room temp patty and cheese thats not even melted. Come on guys, you already charge so much for this. Why is it hard to serve this hot or even warm?
… moreMary Fuller
They are going down hill fast. This was a 5 Piece they gave me 6. The worker said that’s just the way they are now. Nuggets not strips. It’s a joke I will not go back I will keep my $9.09. That’s not a combo either.
… moreAshley Masters
I went this morning 10/29/2024 and got a steak and egg burrito. As I took a few bites something tasted musty – when I opened the burrito I found green moldy shredded cheese. I tried to call and the phone just rang. I will be doing an online customer report and I’ll try to call them back later.
… moremegan Ansell
Fry’s were fresh burgers were cold got it to go ordered two double westerns large combos onions rings meat all cold
… moreOmar Camacho
I specifically asked for NO ONIONS on my California Classics (which come standard with onions) and when I asked if the burgers were made with no onions because the receipt didn’t show the modification, she told me that the burger doesn’t come with onions so that why she didn’t put it. I told her that the burger does come with onions and I don’t like onions, that’s why I asked for no onions, she kept arguing back saying that the burger DOES NOT COME WITH ONIONS, so i said ok. And guess what?? Both of my California classics have onions. Go figure. How about instead of arguing, have the customer service skills to listen your guests and make them feel like you want to take care of them. Thanks for arguing with me Tamara, and proving my point that the California Classics some with onions.
… moreVirginia R (The More The Messier)
Finally! A playground that isn’t McDonald’s! It has a great slide too! We’re definitely new fans of Carl’s Jr. I wish other fast foods would catch on because its the only reason we come. Yay, thank you!
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