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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out
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Coffeehouse chain serving signature drinks, mochas & lattes, plus coffee & breakfast.
Address and Contact Information
Address: 880 18th St NW, Sauk Rapids, MN 56379
Phone: (320) 426-1515
Website: https://locations.cariboucoffee.com/us/mn/sauk-rapids/880-18th-st-nw
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Tracy H
I stopped at Caribou this morning and ordered an XL hot white mocha, which costs extra for the larger size. When I received my drink, the cup immediately felt unusually light. After removing the whipped cream topping, I realized the drink was only filled to about three-quarters of the cup, with the rest mostly foam and cream. It was essentially the amount you would expect in a medium, just served in an XL cup.
I went back to the window to politely ask if they could take a look and remake it since I had paid for the larger size. Unfortunately, the response I received was disappointing. Instead of acknowledging the issue or being friendly about it, the employee closed the window and the staff inside appeared to huddle together discussing what to do. The interaction made it feel like I was inconveniencing them rather than bringing up a legitimate concern.
Mistakes happen, and I would have completely understood if the drink had simply been remade with a quick apology. However, the lack of customer service and the irritated attitude from the staff made the experience frustrating. When customers pay extra for a specific size, they should receive the correct amount of product and be treated respectfully when addressing an issue.
I hope management addresses this so future customers have a better experience.
… moreI went back to the window to politely ask if they could take a look and remake it since I had paid for the larger size. Unfortunately, the response I received was disappointing. Instead of acknowledging the issue or being friendly about it, the employee closed the window and the staff inside appeared to huddle together discussing what to do. The interaction made it feel like I was inconveniencing them rather than bringing up a legitimate concern.
Mistakes happen, and I would have completely understood if the drink had simply been remade with a quick apology. However, the lack of customer service and the irritated attitude from the staff made the experience frustrating. When customers pay extra for a specific size, they should receive the correct amount of product and be treated respectfully when addressing an issue.
I hope management addresses this so future customers have a better experience.
Wavesandroots
Our favorite Caribou coffee that we have ever been to. We spend a small fortune at caribou every month and go out of our way to visit this location. By far the friendliest, most consistent bou in the land. The crew working at this location are something special and we love to chat with them whenever we visit.
… moreAshley Moen
This is my favorite Caribou in town- there’s literally another one I can see from inside my house and I go out of my way to come to this one when I can. They are always nice, drinks are consistent tasting, and they’re quick. If you have to wait, they usually chat with you at the window. Nice place to sit outside, easy to get to from the highway. I go to Caribou twice a day sometimes, trust me when I say this is the best one lol
… moreHD Semperfi
The only Caribou that makes their coffee the right way, others that I have been to around St. Cloud keep missing ingredients or add too much. Keep up the amazing work to all the employees and management that work at this location
… moreJessica Figenskau
Tough to get to unless you know where it is. Maps doesn’t have the correct directions… need to go into the church parking lot and then go into Caribou lot… also… speaker is facing hwy 15 so whenever a truck goes by, the staff inside cannot hear you ordering. I had to repeat myself twice for each thing I ordered and the staff person sounded irritated… not my fault. Planning error on Caribou’s part!
… moreSheila K
The fella taking orders treated me to TWO birthday drinks because I couldn’t decide cold or hot, apple or pumpkin, so he surprised me with both. Thank you so much! God bless you for your generosity
… moreBork
One of the best, as we find ourselves saying….it was made with love. Not all locations cam make that claim.
… moreRachel Leonard
Every person I’ve ever had to pleasure of interacting at this store was amazing. As they open at 5:00am I’m usually their first customer, once in awhile waiting in the parking lot for them to turn on the lights. They are also happy to see me, and never had said a single word about me being there seconds after they open. Many times one of the barista will stand at the window and chat with me while I’m waiting for my coffee.
… moreErin Schlieman
Super friendly service, great breakfast, and always a delicious fresh brew ready to go.
… moreJ G
Points were deducted from my rewards for a size upgrade via the Mobil app but that is not what I got from the Caribou Cabin on Hwy 15 and 18th Street in Sauk Rapids, MN. What I got was a Medium Iced Carmel High Rise when it was suppose to be a large.
UPDATE: Corporate and Dan took great care of my issue and I even got instruction on how to work the Caribou app. Thank you all.
… moreUPDATE: Corporate and Dan took great care of my issue and I even got instruction on how to work the Caribou app. Thank you all.