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Coffeehouse chain serving signature drinks, mochas & lattes, plus coffee & breakfast.
Address and Contact Information
Address: 451 16th Ave NW, Rochester, MN 55901
Phone: (507) 288-0881
Website: https://locations.cariboucoffee.com/us/mn/rochester/451-16th-avenue-nw
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Last Updates
Reviews
Myron Ward
Went for coffee this morning. There was one young lady feeding her face and handling the credit card terminal. Her hand often touched her lips and face. She was touching customers cups without washing or wiping her hands. This world is cooked!!! The tip for today is keep your hands clean.
… moredinah langsjoen
I visit this drive-through when I am leaving my doctor’s appointments in Rochester. I’m usually exhausted and need to pick me up. The last two times I have gone through the drive-through, it’s been the same young gal. Her enthusiasm and joy to be running the window and interacting with me is super obvious. I can only imagine she leaves such a positive impression on everyone who visits. I don’t know her name, yet is worth recognizing. She ran the window 12/15 at 2:30pm ct.
… moreMackenzie Harris
I ordered Reindeer blend coffee beans as a mobile order as part of a BOGO 50% off deal. I ordered them online to ensure the location i went to had the beans in stock. When I arrived I was told they dont have any in stock and that I would get store credit refunded to my app. The manager said she would refund it and left. I did not get a receipt or proof of the transaction.i also am not interested in store credit. If they didnt have my coffee I would have wanted my money refunded to me. I am not interested in driving to all the caribous in town hoping someone has my coffee.
… moreKaren Packard
Everything was fine except for my drink was only about 3/4 full. I feel like with the prices we pay that we should get the full amount in our cups. But the taste was fabulous.
… moreChristina Rehnelt
Been here a few times over the past month and each different employee I dealt with was extremely friendly and upbeat. Hard to beat consistently great customer service!
… moreDanielle Schmidt
My elderly parents went to this location today. They ordered a latte and a plain cup of coffee. The latte tasted like warm milk. The coffee tasted like warm water with a hint of coffee flavor. Upon discussing it with the cashier they were charged for “extra shots” even though the coffee didn’t taste like coffee. Be aware that Caribou seems to be watering down their coffee to sell shots.
… moreLaw Prince
My experience at Caribou was one of great disappointment. The employees were rather rude, one even having headphones in, and I felt overall unwelcome. Not to mention, the bathroom was quite desperately in need of a clean. Unsanitary and disgusting.
… moreSpencer Smith
Staff is very knowledgeable in the ways to combat the dark lord cthulu. Saved our skins for the 10th time. Not half bad at making coffee either. Nothing quenches my thirst better than the magic elixirs gifted from the gods themselves❤️
… moreTravel Genius
Stopped through the drive thru. Service was quick, the person speaking was nice and patient and our coffees were as expected.
… moreGoogle User
This is the second comment I have sent to Caribou Coffee customer relations in the past two weeks. When I submitted the first comment on the web page, it was indicated I would hear from a representative, therefore this is my follow up since no response has been received. Then we used email from local comments here… nothing still. What about public relations guys?
Recently my partner who is a Caribou Coffee Member, and I went to the Civic Center location one evening and ordered 2 espresso coffee served in mugs, with the steamed milk in a separate mug. The young barista whose name I later found out is Siera took our order. She filled our order and gave us paper cups. It is important to us to have coffee served in mugs. When addressing this, she remade the coffee and did place it in mugs. At this time she handed me a paper cup with milk. I asked for the milk in a mug. At this time she raised her voice, shouting so as to alert all of the other customers, and shouted at us, “I AM NOT GOING TO WASTE A MUG ON YOU!”. I was shocked, and asked to talk with the manager. She then informed us that she is the manager.
After drinking my espresso, and thinking about this encounter, I became more and more concerned about the lack of training and her insulting comments. Shortly, a staff member came to our table and apologized for her, and said she has had a bad day! I am a 77 year old, professional and certainly do not deserve to be addressed in that manner. Before leaving that evening, I asked to speak to the manager, she came out and I said she had one last chance to apologize before I left. She said she was sorry for what she had said. That was a good beginning, she however needs to attend training seminars in public relations and customer service.
After recently moving to Rochester, we have visited most all of the Caribou Coffee shops in the area, and decided that this location and OTHER staff have been pleasant. We have afternoon/evening coffee there most days because of the comfortable setting. When returning to the store, Siera is generally there, either working the counter or drive thru. When she spots me/us entering, she quickly disappears into the other room so as not to see or talk with us. If I could give high grades to the other Staff I would. If I could give the manager a grade she would be returned to the training classes.
… moreRecently my partner who is a Caribou Coffee Member, and I went to the Civic Center location one evening and ordered 2 espresso coffee served in mugs, with the steamed milk in a separate mug. The young barista whose name I later found out is Siera took our order. She filled our order and gave us paper cups. It is important to us to have coffee served in mugs. When addressing this, she remade the coffee and did place it in mugs. At this time she handed me a paper cup with milk. I asked for the milk in a mug. At this time she raised her voice, shouting so as to alert all of the other customers, and shouted at us, “I AM NOT GOING TO WASTE A MUG ON YOU!”. I was shocked, and asked to talk with the manager. She then informed us that she is the manager.
After drinking my espresso, and thinking about this encounter, I became more and more concerned about the lack of training and her insulting comments. Shortly, a staff member came to our table and apologized for her, and said she has had a bad day! I am a 77 year old, professional and certainly do not deserve to be addressed in that manner. Before leaving that evening, I asked to speak to the manager, she came out and I said she had one last chance to apologize before I left. She said she was sorry for what she had said. That was a good beginning, she however needs to attend training seminars in public relations and customer service.
After recently moving to Rochester, we have visited most all of the Caribou Coffee shops in the area, and decided that this location and OTHER staff have been pleasant. We have afternoon/evening coffee there most days because of the comfortable setting. When returning to the store, Siera is generally there, either working the counter or drive thru. When she spots me/us entering, she quickly disappears into the other room so as not to see or talk with us. If I could give high grades to the other Staff I would. If I could give the manager a grade she would be returned to the training classes.