
Coffeehouse chain serving signature drinks, mochas & lattes, plus coffee & breakfast.
Address and Contact Information
Address: 325 Clydesdale Trail #100, Medina, MN 55340
Phone: (763) 478-3027
Website: https://locations.cariboucoffee.com/us/mn/medina/325-clydesdale-trail
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Reviews
The service was crazy fast, and my ludicrously complicated order was perfectly executed on the first try! Even got a chocolate espresso bean on the lid. 🙂
Really appreciated how this team went above and beyond. I’ll definitely be coming back to this location!
Today I walked in and proceeded to the front counter. None of the four employee’s gave me any sort of acknowledgment or greeting initially. After some time, one employee said “hi” but continued on with their other work. Then they completed a few drink steps, and started chatting with one another.
I stood long enough that I felt awkward waiting, so I went to a table and started work. After a few minutes of work and observing the Caribou team, I determined a good time to approach the counter.
I was waiting again for a while as a line was beginning to form behind me. My order was taken: coffee and a biscuit.
I sat back down to my work, and 5-10 minutes went by, still no biscuit! It was resolved once I went back up to ask again for a biscuit.
I know these are minor complaints, but for me personally, this type of stuff really detracts from my experience. My solution would be, when any customer walks in, say something similar to: “Hi, I’ll be with you in just a moment” or “Hi, we’ve got X drive-thru’s to handle, we’ll get your order right after those.” Communication such as that provides acknowledgment and expectation, which is really all a customer needs, even if the wait is long.
This has not been a unique experience at this store. Many times before I have stood at the counter with no greeting, no expectation for when an order would be taken, and watching employees chit-chat amongst themselves without acknowledging customers.
There is another Caribou 0.5 miles away, I’m going to go to that one.